One secure thread for everything your clients need
Phone calls, voicemails, and side conversations make follow-through harder than it needs to be. Client Messaging gives clients and families a secure channel to reach your team so questions land in the right place and every response stays in context.
When outreach lives everywhere, accountability slips
A missed voicemail, a text no one logs, a question that reaches the wrong team. That’s how simple communication can turn into avoidable delays and dropped follow-through. Client Messaging gives your team a secure communication channel linked to the client record, so staff can review every conversation in one place instead of chasing updates across calls, texts, and inboxes.
Give your team a secure place to manage communication, not just visibility
Client Messaging adds a direct conversation layer to Family Portal and works with Secure Messaging to keep communication in context. Your team can route questions by topic, review documented conversation history, and manage client communication within a HIPAA-compliant environment.
Clients and authorized family members can send secure messages through Family Portal, giving your team one place to receive questions and updates instead of relying on phone calls or personal inboxes.
Messages can be organized by topic and sent to the right team or role, helping staff triage questions and respond without extra back-and-forth.
Client Messaging keeps a documented history tied to the client chart, so staff can review past communication without piecing it together from separate tools.
Client Messaging works alongside Family Portal and Secure Messaging so clients, families, office staff, and clinicians can communicate through one connected platform.
Family Portal gives clients and families a place to check schedules, visit updates, and other care information. Client Messaging adds a secure conversation layer inside that same experience, so questions and replies stay connected to care instead of getting split across calls and inboxes.
See how agencies grow with AlayaCare
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“With our previous system, we were handling everything manually, from claims to document storage. Having all our documents in one central location has strengthened HIPAA compliance and made it easier to meet regulatory requirements across multiple states.”
— Stephanie Mullis, VP of Compliance
“My team, particularly those handling scheduling, have expressed immense appreciation for this program. They find it extremely user-friendly when it comes to admitting a new patient into our system and locating a nurse who is both available and lives near the patient.”
— Ray Landingin, CEO Enliven Home Infusion Specialists, LLC
“Visit Verification has really reduced the number of visits flagged for something that’s inconsistent. Switching over to EVV and billing item management catches a lot of errors before they get further downstream.”
— Harvey Mathews, Co-founder & COO, First Day Homecare
