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Family Portal

Stay connected and engaged in client care with the secure, integrated Family Portal.

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Benefits of AlayaCare's Family Portal

The Family Portal is a secure, integrated, online portal that provides clients, providers and authorized family members access to parts of their AlayaCare client health record to stay connected and engage in their care plan anywhere, at any time. Organizations can:

Improve communication

Deliver a personalized experience 

Increase client engagement

Increase operational efficiency while delivering enhanced client experience

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Access anytime, anywhere:

With our dedicated mobile app for iOS and Android, caregivers and family members can now access the Family Portal on the go, ensuring they can stay connected to the care they need.

Scheduled visits

Reduce your number of client phone calls by providing an easy access to scheduled visits information allowing clients to view and request changes. Increase collaboration between your scheduling staff and clients by empowering clients to:

View to daily, weekly, monthly scheduled visits

Request an update or a cancellation of a future visit

Request a new service to be approved

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Clinical information

The AlayaCare Family Portal offers clients the tools they need to actively participate in their care plans through a variety of features to support better outcomes.

Enable clients to perform self-assessments and complete forms right within the portal

Submit client feedback through surveys and visit ratings

View clinical documentation, vital signs and medication information

Billing and invoices

Increase your back-office efficiency streamlining your invoice and payment reconciliation process while enhancing convenience and peace of mind for your clients.

Access to billing and invoice details

Ability to clear outstanding balances online

Update credit card and banking information easily and in secure fashion

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Enhance Client Engagement with Client Messaging

Centralize how your clients communicate with your staff with Client Messaging, seamlessly integrated within Family Portal. Client Messaging enables direct communication between your clients and staff via Secure Messaging, fostering stronger relationships and improving your clients’ care experience. Empower your clients to actively participate in their care journey with the security and compliance standards your agency needs.

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See Family Portal in action

Want to learn how your organization can start ensuring your clients and their families stay connected to their care with the enhanced Family Portal? Watch our webinar to see a live demonstration and hear how the Family Portal has improved client care and reduced administrative burden.

Case study

Nucleus Independent Living implemented AlayaCare’s Family Portal to streamline operations, empower clients, enhance communication and family engagement, and ensure compliance with legislation.

Read Case Study

Let's Talk

Ready to start? Book a demo and speak to an expert

See how AlayaCare can help your organization first-hand with a demo that will show you the benefits of our platform and answer all your questions.

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