AlayaCare University

What is AlayaCare University?

Simply put, it’s your
secret weapon

Imagine a world where new workflows are easily adopted and put into practice by your admins and care providers. A world where you increase your team’s efficiency, decrease manual errors and up the adoption of digital best practices without having to continuously train and retrain.

AlayaCare University is your organization’s personal online training center where you can customize courses for your team, check on their progress and send them auto reminders in case they need to reskill or upskill.

How it works

Engage your team in their training

Developed by the product experts, AlayaCare University courses and content build job-based skills, can be adapted as training needs change and motivate learners through certificates and badges.

Enroll in courses tailored to job functions

Watch engaging e-learning videos

Take course quizzes to test knowledge

Receive certificates and badges

Monitor progress and encourage course completion

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Overview

Personalized and customized
learning path

Your schedulers, admins and care providers get customized courses that they can do at their own pace. Help them fill in the gaps in day-to-day job functions and then accelerate their learning to acquire new skills.

Learn from the best

AlayaCare University gives you and your team access to an expert coach at your fingertips. Make training more efficient, drive adoption with information that sticks and increase productivity of all your people.

Earn badges and certificates

Grow your employee’s skillset as they earn and show off AlayaCare University certificates, badges and more. Increase job satisfaction and personal growth by creating a culture of skill building and learning.

Track progress and
get user insights

Track the progress of certifications, engagement and performance with the help of out of the box reports or, if customization is more your speed – configure your own reporting system.

learning packages

Choose the level that’s right for your team

ACU 101

Access all 101 level AlayaCare Platform courses covering new and older features

Market-specific content to help train your organization on what they need to know

Quizzes, recaps and activity sheets to keep your employees engaged

Engagement and completion statistics to motivate super users to upskill

Web and mobile version for on-the-go training

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ACU 201

Level up the training for your staff with all-access accounts for 101 AND 201 level AlayaCare Platform courses

Advanced market-specific content to help train your organization on what they need to know

Quizzes, recaps and activity sheets that keep your employees engaged

View out-of-the-box reports to know exactly how far along each staff member is, identify opportunities for more advanced training and create custom reports that meet your unique needs

Web and mobile version for on-the-go training

Get Started

Want to see how our learning resources can help your agency?

Get in touch with your Account Manager or an AlayaCare University expert by filling in these details. We’ll be in touch shortly to answer your questions and get you started on your learning journey.

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What next?

AlayaCare Community

Read more about how ACU works, how you can get access and what to expect. This is your chance to connect with other ACU users as well and share your experiences with one another.

Join the Community

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Log Into your Account

Already have an account set up? Click here to login to the AlayaCare University to get access to the courses, certifications and more.

Frequently Asked Questions

Get answers to the questions asked of us most often.

View FAQs

FAQs

Subscription:

Does every AlayaCare customer receive access to AlayaCare University?

What is a license and what is a seat?

A license is your access to either an ACU 101 package or to a 201 package. Seats denote the number of people who will need access. So for example, your organization has made the decision to get access to ACU 201, with 10 back office employees who will be taking the courses and 1 system admin who will assign the courses and seats and 2 executives who will need to view the badges and certifications completed. So your License type will be ACU 201, with 10 learner seats, 1 power user seat and 2 executive view seats.

How many types of seats exist?

How do I buy more seats or upgrade my ACU package?

How do I access ACU?

How can I track my employees’ progress on their AlayaCare certifications?

To view progress you will need an Executive viewer or Power user seat.

If you have an ACU 101 package, you can view progress by clicking into employees’ ACU user profiles and you will be emailed a monthly report.

If you have an ACU 201 package, in addition to the ACU 101 stats review features, you will also have access to a library of pre-canned reports that provide an aggregated view of your employee’s learning journey. The reporting functions can be found on the settings icon on the top right corner and under Admin Menu “New Reports”.

I am not an AlayaCare System Admin, but I would like to buy ACU licenses for my team - who do I contact?

Purchasing:

How much does it cost to purchase an additional license?

How am I invoiced?

How often am I charged?

How do I cancel my licenses before the expiration date?

Troubleshooting:

I purchased licenses, how do I assign employees to a license/seat?

I need to update the employee info on an existing license with another employee, how do I do this?

I am a system admin, is there a resource guide/library on how to use AlayaCare University?

How do I contact support for AlayaCare University?

Who do I contact if I want live in-person training?

ACU Features:

What is the difference between ACU 101 and ACU 201?

ACU 101 includes:

Up to level 2 content (note: you will be given all level access to System Settings content)
User level engagement stats from their profiles
Employees’ outstanding courses is emailed to the system admin on a monthly basis
Videos, quizzes, recaps, activities, badges and certificates
ACU Web Portal & Mobile Application

ACU 201 includes:

All levels access to content
Access to reporting module which includes a library of pre-canned reports.
Videos, quizzes, recaps, activities, badges and certificates
ACU Web Portal & Mobile Application

What types of ACU user licenses are there?

All customers will be given at least one power user license, which have the following permissions:

Ability to purchase additional licenses or upgrade content (if applicable)
Access user stats or user reporting
Access to ACU Resources page
Access to ACU content roadmap page (coming end of Dec 2022)
Ability to see ACU Learning Plans Catalogue
Ability to engage in learning

When you purchase a license, you have the option of assigning the license to be a power user license or a learner user license. A learner user license has the following permissions:

- Ability to see ACU Learning Plans Catalogue
- Ability to engage in learning
- Ability to see their own user stats

The final license type is the executive viewer only license, where one is given out to the executive of the organization. It has the following permissions:

- Ability to purchase additional licenses or upgrade content (if applicable)
- Access user stats or user reporting
- Access to ACU Troubleshooting Resources page
- Access to ACU content roadmap page (coming end of Dec 2022)
- Ability to see ACU Learning Plans Catalogue

Note: The executive view only license does not enable the user to engage in learning content. In order to do so, you must have a Learner user license.

Can I upload my own content?

Featured resources

September 12, 2018

School’s in Session: Welcome to AlayaCare University