Quick answers to questions you may have

AlayaCare automates time-consuming tasks like visit scheduling, billing reconciliation, and compliance documentation so coordinators can focus on care delivery instead of paperwork. Integrated workflows across scheduling, EVV, and clinical notes mean less duplicate data entry and fewer manual handoffs.

AlayaCare is built to support complex agency structures with multiple branches, programs, or funding sources operating under one platform. Administrators can configure distinct workflows, billing rules, and reporting views for each program while maintaining a unified view of operations.

AlayaCare combines a fully integrated clinical, operational, and financial platform with purpose-built AI tools — so agencies don’t need to stitch together multiple systems. Everything from intake to invoicing lives in one place, reducing manual work and improving care continuity.

Yes, AlayaCare is built to support a wide range of care delivery models, including consumer-directed, agency-directed, and hybrid programs. Our flexible configuration allows agencies to tailor workflows to match their specific program requirements.

AlayaCare serves a broad range of home-based care providers, including home health, infusion, pediatric care, and community support services, in addition to home care agencies. The platform supports billing across multiple payer types, including Medicaid, Medicare, private pay, managed care organizations (MCOs), and commercial insurance.

AlayaCare pricing is based on the size of your agency and the modules you need, so you only pay for what’s relevant to your operations. Contact our team for a custom quote tailored to your care model and volume.

AlayaCare offers flexible agreement terms designed to grow with your agency’s needs. Reach out to our sales team to discuss the options that best fit your organization.

Implementation and onboarding support are included as part of your AlayaCare agreement, with dedicated resources to help your team get up and running. Ongoing training materials, webinars, and customer success support are also available throughout your subscription.

Yes, AlayaCare’s software is modular, so agencies can start with core functionality and add capabilities like AI scheduling, billing automation, or analytics as their needs evolve. Our customer success team will work with you to map out a rollout plan that minimizes disruption

AlayaCare covers the full care delivery lifecycle, including intake, scheduling, clinical documentation, EVV, billing, payroll, and reporting for home care agencies. All modules are connected on a single platform, eliminating duplicate data entry across systems.

Yes, AlayaCare has a built-in EVV solution that meets state and federal compliance requirements across the U.S. and Canada. Caregivers can clock in and out via the mobile app, capturing GPS, time, and service data in real time.

AlayaCare’s caregiver mobile app is available on iOS and Android and supports visit verification, care plan access, clinical notes, secure messaging, and offline functionality. It’s designed to be simple and intuitive so caregivers can focus on delivering care, not navigating software.

AlayaCare supports integrations with a wide range of third-party systems including payroll providers, billing clearinghouses, referral platforms, and EHRs via our open API and pre-built connectors. Our implementation team will work with you to map out your integration landscape during onboarding.

AlayaCare’s AI suite includes intelligent scheduling, predictive risk scoring, and automated operational workflows that reduce administrative burden and improve outcomes. These tools are embedded directly into the platform, so there’s no separate tool to learn or manage.

AlayaCare’s AI scheduling engine automatically matches caregivers to visits based on availability, skills, location, continuity of care, and client preferences — with one customer reducing scheduler hours from 84 to 30 per week, a 68% reduction. Schedulers can review and approve AI-suggested assignments, keeping humans in control of final decisions.

AlayaCare’s AI features are designed to be used by schedulers, coordinators, and care managers without any technical background. The platform surfaces AI-driven recommendations in plain language within your existing workflows, so adoption is seamless.

AlayaCare is fully HIPAA and PIPEDA compliant and maintains rigorous technical, administrative, and physical safeguards to protect Protected Health Information (PHI). We sign Business Associate Agreements (BAAs) with all customers as a standard part of our partnership.

AlayaCare’s infrastructure is hosted on leading cloud providers (AWS and Azure) with data residency options available for U.S., Canadian, and Australian customers. All data is encrypted at rest and in transit using industry-standard protocols.

AlayaCare holds SOC 2 Type II certification and undergoes regular third-party penetration testing and security audits to validate our controls. Our security posture is continuously monitored and updated to address evolving threats.

AlayaCare offers granular role-based access controls (RBAC) so administrators can define exactly what each user can view, edit, or export based on their role and location. This ensures staff only access the data they need to do their jobs, minimizing risk of unauthorized exposure.