Clients & Family
Keep clients and families connected and engaged
Help families navigate the uncertainty, logistics, and expectations of care in a clear and connected experience. From scheduling to updates to messaging, we keep everyone supported across their journey with your agency.
Trusted by more than 700 customers and thousands of users around the world
Build experiences that keep families close to care
AlayaCare is shaped to help providers operate, caregivers deliver care, and clients feel supported. Across every experience, communication, connection, and clarity remain at the heart of what every stakeholder feels.
Families want timely updates, clear schedules, and an easier way to stay informed during difficult moments. Connect every client with the information they need with Family Portal, Secure Messaging, Client Messaging, and scheduling visibility to create a transparent, reassuring experience.
- Share visibility into schedules and care information
- Provide secure, real-time communication across the circle of care
- Reduce check-in calls and administrative back-and-forth
Families are looking for the best care for their loved ones. Provide caregivers the tools to rapidly build the robust care plans clients need and support every team member at the point of care so the client always remains the focus.
- Provide care plans that ensure every clinician delivers consistent care.
- Centralize schedules, tasks, care plans, and documentation so clients never miss out on what they need.
Clients and families shouldn’t have to chase updates through phone tag, voicemail, and disconnected systems. Bring everything together in one connected experience so your back-office team spends less time reacting to questions and more time delivering stronger outcomes.
- Replace scattered calls and emails with secure, real-time communication
- Move from referral to first visit faster by aligning authorization, scheduling, and care readiness — without manual follow-ups.
Support Your Team
Every role, one system, better care
Help your back-office team manage the care journey from beginning to end with scheduling, billing, and payroll in one integrated solution.
Improve documentation efficiency and outcomes. Aggregate clinical and non-clinical data in one place so you can identify care plan tasks, define interventions, and set the right goals.
Provide caregivers with real-time access to schedules, route details, risk assessments, time tracking, client data, and form reporting to simplify their already packed schedules.
Scale Your Agency
See how agencies grow with AlayaCare
Schedule 24/7, improve care delivery, and eliminate visit verification errors while de-risking your business operation with agents built for home-based care.
“With our previous system, we were handling everything manually, from claims to document storage. Having all our documents in one central location has strengthened HIPAA compliance and made it easier to meet regulatory requirements across multiple states.”
— Stephanie Mullis, VP of Compliance
“My team, particularly those handling scheduling, have expressed immense appreciation for this program. They find it extremely user-friendly when it comes to admitting a new patient into our system and locating a nurse who is both available and lives near the patient.”
— Ray Landingin, CEO Enliven Home Infusion Specialists, LLC
“Visit Verification has really reduced the number of visits flagged for something that’s inconsistent. Switching over to EVV and billing item management catches a lot of errors before they get further downstream.”
— Harvey Mathews, Co-founder & COO, First Day Homecare
Built to help small and medium-sized care businesses grow — at any pace
AlayaCare offers a secure, integrated Family Portal that helps clients and authorized family members stay connected to care plans and key health information from anywhere, at any time.
Yes. Clients can view scheduled visits and request changes through the portal, which helps reduce phone calls and improves coordination with scheduling teams.
Depending on configuration set by a provider, families can complete self-assessments and forms, submit feedback, and view clinical documentation, scheduling, billing details, and invoices online.
AlayaCare connects caregivers, families, referral partners, and payers in a single operating system, helping providers simplify communication, coordinate the circle of care, and reduce administrative drag.