Performance and Security

Keep care running while PHI stays protected

Home-based care does not stop after hours. AlayaCare helps you stay online, protect PHI, and stay audit-ready.

Book a Demo

AlayaCare operations dashboard showing payroll overtime hours and a caregivers-hired trend chart, with a view productivity reports callout

Trusted by more than 700 customers and thousands of users around the world

If your software goes down, visits stall and risk rises fast

Downtime delays care and weak controls expose PHI. Your platform should reduce both risks before they affect visits, staff, or reimbursement.

Explore Trust Center

Built-in Reliability

Reliable operations for care teams that cannot wait

Care teams can’t pause for system issues. AlayaCare helps keep scheduling, coordination, and documentation moving while protecting sensitive data.

Book a Demo

Uptime

AlayaCare is built for continuous availability. Your schedulers, coordinators, and field staff stay connected when it matters most.

Security

Every record is encrypted, access-controlled, and audit-logged. PHI stays where it belongs: secure, compliant, and never exposed.

Compliance

Your compliance documentation is ready before it’s requested. No scrambling when regulators or IT auditors come calling.

Capabilities

Trust and performance, built-in

When your technology fails, care delivery suffers. AlayaCare helps keep your team operational and your client data protected.

Access control

Role-based permissions and multi-factor authentication mean access is earned, not assumed. Every login, every change, and every export is logged so you have a complete record when you need it.

Data residency

AlayaCare stores data where your organization operates and gives you control over retention, access, and administrative permissions.

Incident response

AlayaCare has a documented incident response plan with defined notification timelines. If an incident affects your data, your team is notified through defined incident response and escalation processes aligned to your contractual and regulatory obligations.

Business continuity

AlayaCare maintains redundant infrastructure with automatic failover. If something goes wrong, your team keeps working. Uptime commitments are backed by tested recovery targets, not estimates.

Security and Compliance

Built to the standards the industry requires

Explore Trust Center

Independently verified

An independent auditor tests our controls every year. You get the report and your procurement team gets the answer.

Healthcare's highest standard

HITRUST i1 certification means your data is handled to one of the most rigorous frameworks in healthcare. No carve-outs.

Your regulations, built-in

Your compliance requirements are built into the platform, not added on. Built for HIPAA, HITECH, EVV, and audit-ready operations.

Backed by Proof

Your data stays under your control and every critical action leaves a trail

You should never have to take our word for it. Every security decision at AlayaCare is documented, auditable, and built to the same compliance standards as the rest of the platform.

Learn More

Your data belongs to you

AlayaCare never shares, sells, or uses your client information outside your operations. Your records exist to support your clients and your agency. Nothing else.

Stored where you operate

Your data is hosted in your country of residence and stays there. It does not move across borders without your knowledge. Data residency is a default, not a setting you have to request.

Access on your terms

You decide who sees what. Role-based permissions limit access to what each team member actually needs. Every login, change, and export is logged so you have a complete, verifiable record.

Your records move with you

If you move platforms, you retain full access to your data and can export it in standard formats. AlayaCare does not retain or use your data after your contract ends. No lock-in.

Nothing hidden

Certification reports, audit documentation, and security assessments are available through our Trust Center. If your procurement or compliance team needs something specific, we make it available under NDA.

Testimonials

Trusted by agencies transforming home-based care

Thousands of care teams rely on AlayaCare every day. Here’s what they have to say.

Care Advantage Home Care

Option Care Infusion

First Day Homecare Private Duty Nursing

“AlayaCare has really transformed what we do and allows our people to spend their entire time doing the things that matter for our clients, not back office administrative work.”

Jaron Clay, VP Integrations

“The technology allows us to focus on providing care in the most efficient way possible. We can ensure we are matching the right nurse to the right patient all with a click of a button, helping to minimize travel time and increase patient-facing time.”

Joan Couden, VP Nursing

“The integration with WayStar has significantly reduced the manual workload on our end, resulting in a substantial time-saving benefit.”

Danielle Clemons, Administrator