What’s New in AlayaCare
Better outcomes start with higher quality care. This release adds new AlayaFlow agent skills plus enhancements across scheduling, billing, mobile care, and platform governance, so your teams can spend less time on admin and more time delivering the quality care that improves client outcomes.
Trusted by more than 1,000 customers and thousands of users around the world
Four focus areas, one goal: higher quality care and better outcomes
Improve care and grow revenue with AI-powered agents
AlayaFlow agents keep getting better. Working alongside your intake, scheduling, clinical, and billing teams, they take on more of the work and give your people more support, so they can focus on delivering higher quality care and better outcomes. This release makes every agent more capable.
Catch gaps and call-offs earlier, around the clock, so fewer visits slip through the cracks.
Give clinicians consistent, compliant care-planning support, with every decision staying in their hands.
Resolve verification issues earlier, so your billing team spends less time chasing exceptions.
Stronger, faster scheduling for greater capacity and financial control
Schedule and coordinate, manage the work, verify visits, and protect revenue, with fewer handoffs and fewer surprises at billing time.
The modern visit experience becomes the default, with the option to switch back to the old view.
- Schedule virtual visits when a service allows remote care.
- See authorization limits as you schedule, before they become billing issues.
- Coordinate related visits together for more consistent client care.
Manage distinct service lines with dedicated configuration, rules, and visibility, all within a single platform.
- Define service-specific settings, billing rules, and structures for each line of business.
- Attach branches to a specific line of business and apply LOB frameworks to branch-level configuration.
- Create a stronger foundation for growth across new markets, service types, and programs.
Keep claims, payments, and authorizations in step, even when things change.
- Hold billing until authorizations are approved.
- Keep a clear payment trail when claims change (Early Access).
- Post and reconcile payments faster, whatever format they arrive in.
Find the visits that need attention without rebuilding the same search.
- Save and reuse the searches your team runs every day.
- Catch authorization overages and visit errors before they reach billing.
- Now EVV-certified in Texas, Missouri, Idaho, Utah, Maine, Vermont, Nevada, and Rhode Island (US).
Automate pay rules that used to live in spreadsheets, so caregivers are paid accurately and on time, and your teams spend less time on corrections.
- Automate complex overtime, bonus, and premium calculations.
- Support tier-based rates where state programs require them.
- Spend less time on manual payroll adjustments.
Front-line ease of use for better retention
Give caregivers and clinicians the flexibility to get work done in the field, even when they’re covering a shift or when they have low or no connection.
Let field staff handle more of their own scheduling, without waiting on the office.
- Find the right client when covering a shift or working on call.
- Schedule client and facility visits directly from mobile.
- Start visits faster, with fewer steps.
Help nurses add and update medications faster, with fewer entry errors.
- Add or reuse medication details in fewer steps.
- Support more of the medication schedules your clients need.
- Show clinical designations consistently across clinical records.
Keep care and documentation moving when you have low or no connection, or choose to work without internet.
- Record medication administration without cell service.
- Reference recent documentation while offline.
- Support caregivers who clock in by phone in more languages.
Replace printed plans and wet signatures with a clear digital record, so care plans are signed off faster and easier to track.
- Track who signed each care plan version, and when.
- Require sign-off before or after care, based on your agency’s settings.
- Capture employee and client signatures on visits.
Connected operational control for greater confidence
Secure access, clearer reporting, and stronger control across every workflow.
A clearer, more consistent experience, with the navigation your teams already know.
- Choose between a white appearance and the classic blue.
- Collapse the sidebar for more room; it stays collapsed between sessions.
- Tell environments apart at a glance.
Stop hunting across screens for the latest client update.
- Client, Care Provider, and Progress Notes in one Notes tab.
- Add any note through a single “Add Note” workflow.
- Protect sensitive files in a dedicated confidential folder.
Send each referral to the right supplier, with clear ownership so nothing is duplicated or missed.
- Match services with the right suppliers.
- Send referrals in fewer steps.
- Prevent duplicate work with clear referral ownership.
Get more answers from Data Exploration without building reports from scratch, so teams can spot trends and improve outcomes sooner.
- Explore new standard reports across care, workforce, and referrals.
- Spot data gaps that could affect scheduling.
- Bring more billing data into your reporting.
Know who changed what, and connect external tools more safely.
- See a broader, clearer audit trail across the platform.
- Connect external tools with modern, token-based authentication.
- Restructure your organization safely, without downtime.
…And so much more
- Faster ways to find and fill open recurring visits
- Smarter visit optimization settings (premium)
- Bulk actions for private pay invoices (Early Access)
- Easier EVV record review and management (US)
- Quicker timekeeping corrections in Visit Verification
- Employee tasks at a glance from their profile
- More control over clinical documentation permissions
- Better-connected Marketplace referrals and files (premium)
- Send multiple documents in one fax (US, premium)
See what’s new in action
Updates roll out to users November 10-12, 2026. See how AlayaCare helps home-based care teams deliver higher quality care and better client outcomes. Early Access features are opt-in and may not be enabled for every organization. Feature availability varies by market and package. Next release: March 2027.
Already a customer? Your Customer Success Manager can help you plan for the release.