What does Arizona require for Electronic Visit Verification (EVV)?

Arizona’s Medicaid program, managed by AHCCCS, requires EVV for Medicaid‑funded personal care and home health services, and systems must verify service type, member, date, location, caregiver, and start/end times for each visit.

How does AlayaCare’s mobile EVV help Arizona providers stay AHCCCS‑compliant?

AlayaCare’s GPS‑enabled mobile app captures clock‑in/clock‑out time, location, client, caregiver, and associated service details in real time, producing AHCCCS‑ready, audit‑friendly visit records.

Can Arizona agencies use AlayaCare as an alternate EVV vendor with the AHCCCS aggregator?

Yes, AlayaCare is listed by AHCCCS as an official alternate EVV vendor actively sending data to the state EVV aggregator, so Arizona agencies can use it to meet state reporting requirements.

What are some EVV best practices for home care agencies? What visit data do Arizona agencies need to capture, and how does the mobile app handle it?

Agencies must capture service type, member, date, location, caregiver, and visit start/end times; AlayaCare’s platform and mobile app has integrated EVV guardrails to tie all of these baseline requirements and much more.

How does mobile EVV software help Arizona providers avoid claim denials and audit issues?

Because AHCCCS and health plans compare Electronic Visit Verification data to billed services, AlayaCare’s integrated mobile EVV — with GPS, scheduling, and QA rules — helps ensure complete, accurate visit data and eliminate EVV‑related denials or payment delays.

What is the best EVV software for Arizona agencies?

For Arizona Medicaid agencies, the strongest options combine AHCCCS compliance with caregiver‑friendly workflows and deep integration into agency operations. AlayaCare is listed by AHCCCS as an approved EVV vendor actively sending data to the state EVV aggregator, making it a leading choice for agencies that want EVV built into their broader home care operation solution rather than bolted on as a separate tool.

What is Arizona EVV 2.0 and how does it differ from the previous model?

Arizona EVV 2.0 represents a transition from the hybrid structure, where Sandata served as both the EVV vendor and aggregator, to a fully open model. Effective October 1, 2025, under AHCCCS EVV 2.0, AHCCCS started operating its own EVV aggregator. As a result, providers need to contract directly with an EVV vendor instead of using the Sandata service previously provided by AHCCCS.

How much does EVV software cost in Arizona?

Electronic Visit Verification (EVV) software pricing in Arizona typically varies based on the size and complexity of your agency. Contact us to receive detailed pricing information tailored to your organization.

Manage EVV with AlayaCare

Meet Arizona EVV requirements while improving your margins

With standardized workflows, audit trails, and exception alerts, AlayaCare helps agencies reduce compliance risk while keeping operations predictable as they grow.

Updated: May 27, 2026

Arizona providers need more than EVV compliance. They need a connected workflow that protects authorized hours, reduces write-offs, and keeps claims moving. When EVV, scheduling, documentation, and billing work together, agencies improve margin and cash flow while staying compliant.

EVV details for Arizona providers

While EVV follows the same core framework across Medicaid programs, each state can differ in its model, aggregator, covered services, and reporting requirements. The section below outlines key EVV details for Arizona based providers.

EVV model Hybrid

EVV aggregator AHCCCS in-house

AlayaCare EVV solution Ready

AlayaCare provides a comprehensive Electronic Visit Verification (EVV) solution that supports Medicaid and state compliance, automates visit documentation, and integrates directly with scheduling, billing, and payroll workflows.

Service types mandated to use EVV

Personal care services (PCS)
Home health care
Habilitation services
Respite care
Attendant care services
Behavioral health services
Private duty nursing
Homemaker services
Durable medical equipment and supplies (DME)
Home and community-based services (HCBS)

EVV 2.0 cutover now live in Arizona

Effective October 1, 2025: Arizona providers must send EVV visit data to the AHCCCS Aggregator. Providers should review AHCCCS post-go-live guidance, Sandata cutoff information, and training resources to help avoid data submission issues and potential claims disruption.
View AHCCCS EVV guidance →

Related update: CYE 2027 DAP opportunity AHCCCS has published its latest Differential Adjusted Payment notice for CYE 2027, including EVV-related performance requirements and timelines.
View DAP notice →

AHCCCS has not yet set a numeric EVV performance threshold, but has signaled intent to develop metrics (e.g., auto‑verified vs manually‑verified visits) over the next year.

Caregiver-friendly workflows you can trust in the field

Clean EVV records with built-in guardrails that guide clock-in, clock-out, and visit capture in the field.
In-the-moment clarity with schedules, client details, care plans, and tasks in one mobile workflow.
Offline capture that keeps EVV and compliant care delivery moving even when signal drops.
Fewer back-office follow-ups with point-of-care reminders, location prompts, and on-screen checks before a visit is closed.

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All-in-one platform to meet EVV compliance thresholds, protect revenue, and operate with confidence in Arizona

When EVV is hard on caregivers, it creates downstream problems for the whole agency: missed check-ins, more manual follow-up, disconnected documentation, and more cleanup before billing or audits. AlayaCare is designed to make EVV part of the broader care delivery workflow, helping agencies reduce friction for caregivers while improving accuracy, visibility, and operational control.

Caregiver & operator frustrations with EVV	How AlayaCare’s caregiver‑first mobile app solves them
Juggling multiple apps and logins just to get through a visit	Centralize clock-in and out, schedules, client information, visit documentation, and secure messaging in one mobile app Reduce logins Real‑time alerts for schedule changes and new visits Includes an offline mode so caregivers can clock in/out even when they’re out of cellular or Wi‑Fi range
Documentation that takes time away from providing care	Use prompts to guide caregivers through required fields Offer voice‑to‑form so caregivers can speak notes and have them structured automatically Cut down on typing while still meeting clinical and compliance requirements Record visit notes in offline mode and upload notes once back online Reduce miscommunication with an app supporting more than 10 languages, including Spanish
Arriving at visits without the full picture – outdated client information leading to confusion and extra calls to the office	Surface visit safety information, client profile, real‑time care plans, and tasks to complete in the app Access critical notes from the care team before and during the visit Reduce phone calls by giving caregivers the context they need at the point of care
Paper timesheets and manual EVV workflows – increasing errors, back‑office workload, and compliance risk	Embed GPS‑enabled EVV directly into the mobile app Capture each caregiver’s clock‑in/clock‑out time, date, service type, and location at the client’s home Replace paper processes with reliable, audit‑ready proof of visit Interactive voice response (IVR) option available in multiple languages and dialects
Fragmented EVV tools that don’t talk to core systems – multiple vendors, duplicate work, and messy audits	Deliver fully integrated EVV as part of an end‑to‑end, cloud‑based EMR platform Apply configurable EVV QA rules and exception flags to streamline revenue cycle management Feed EVV data straight into reporting, billing, and compliance workflows from a single source of truth

EVV Overview for leadership

Gain real-time oversight with a clear view of EVV exceptions, manual edits, and missed clock events across locations
Spot early warning signs with dashboards that surface gaps before they trigger denials from payors, audit issues, or margin loss
Strengthen operational control with branch-level visibility into where teams need coaching, process fixes, or staffing
Improve accountability with audit trails and standardized workflows that show where breakdowns start and who needs to act
Target faster intervention with insight into the locations and caregivers driving the most EVV risk

Choosing the right EVV approach in Arizona can be complex — especially with evolving requirements and aggregator changes. Below are answers to common questions from Arizona providers evaluating EVV solutions and preparing for compliance.

Arizona EVV frequently asked questions

Arizona’s Medicaid program, managed by AHCCCS, requires EVV for Medicaid‑funded personal care and home health services, and systems must verify service type, member, date, location, caregiver, and start/end times for each visit.
AlayaCare’s GPS‑enabled mobile app captures clock‑in/clock‑out time, location, client, caregiver, and associated service details in real time, producing AHCCCS‑ready, audit‑friendly visit records.
Yes, AlayaCare is listed by AHCCCS as an official alternate EVV vendor actively sending data to the state EVV aggregator, so Arizona agencies can use it to meet state reporting requirements.
Agencies must capture service type, member, date, location, caregiver, and visit start/end times; AlayaCare’s platform and mobile app has integrated EVV guardrails to tie all of these baseline requirements and much more.
Because AHCCCS and health plans compare Electronic Visit Verification data to billed services, AlayaCare’s integrated mobile EVV — with GPS, scheduling, and QA rules — helps ensure complete, accurate visit data and eliminate EVV‑related denials or payment delays.
For Arizona Medicaid agencies, the strongest options combine AHCCCS compliance with caregiver‑friendly workflows and deep integration into agency operations.

AlayaCare is listed by AHCCCS as an approved EVV vendor actively sending data to the state EVV aggregator, making it a leading choice for agencies that want EVV built into their broader home care operation solution rather than bolted on as a separate tool.
Arizona EVV 2.0 represents a transition from the hybrid structure, where Sandata served as both the EVV vendor and aggregator, to a fully open model.

Effective October 1, 2025, under AHCCCS EVV 2.0, AHCCCS started operating its own EVV aggregator. As a result, providers need to contract directly with an EVV vendor instead of using the Sandata service previously provided by AHCCCS.
Electronic Visit Verification (EVV) software pricing in Arizona typically varies based on the size and complexity of your agency. Contact us to receive detailed pricing information tailored to your organization.