We at AlayaCare are monitoring the COVID-19 situation closely and are committed to upholding the highest standards of client service and performance. Here’s what you need to know right now:
Your front-line staff have critical roles to play in delivering consistent, high-quality care to clients in their homes and they may be understandably nervous right now. Your administrative team at the home office likewise plays an essential role in maintaining client service, keeping the organization functioning in times of stress, and supporting those workers delivering care on the road.
To support your staff as they prepare to care for clients during the COVID-19 outbreak, we’ve put together a list of tips and resources for your organizations that you can implement today.
We will continue to keep you updated with any relevant information regarding our response to COVID-19. We also welcome your feedback on additional ways we can support you during this time and encourage you to reach out to your Service Manager or Relationship Manager with any questions or concerns.
Advice and Resources
The advice and resources are focused on:
Certain AlayaCare features may be useful in keeping employees safe in the coming days and weeks:
Watch the AlayaCare COVID-19 Webinar Recording
Download the Step-by-Step Guide for Creating COVID-19 Screeners for Employees
and Clients in AlayaCare
Download the COVID-19 Self Screening Assessment Form [Employee Cheat Sheet]
{{ script_embed(‘wistia’, ‘czlslf0abz’, ‘, ‘, ‘inline,responsive’, ”wistia’, ‘czlslf0abz’, ‘, ‘, ‘inline,responsive”) }}How do I manage caregivers coming back to work after showing symptoms of COVID-19?
If you wish to require caregivers to complete a COVID-19 Post-Illness Assessment before returning to work after showing symptoms of the coronavirus, you can create the form in AlayaCare and assign it to them as a task once your organization has deemed them eligible to return to work. Follow the steps below to implement a workflow for integrating caregivers that have been sick back into your agency’s workforce.
Read the step-by-step instructions here
Building a COVID-19 time off report will help your organization facilitate the process of screening employees as they return to work following a possible or confirmed case of the coronavirus. You should build this report in the availability cube after creating a special COVID-19 time off type to keep track of employees that have days off remaining with that time off type.
Read the step-by-step instructions here
AlayaCare is currently developing a COVID-19 Contact Tracking service to help our customers track those who may have come in contact with a positive client, employee or facility. Available in Beta this week, customers can provide us with a list of AlayaCare IDs and a time range for us to identify the web of contact of that client/employee/facility with up to 3 degrees of separation. Our team will then provide you the report in your Operations Reports. We will be in touch soon with more details on how to take advantage of this feature. Please reach out to your CRM/CSM if you have any questions in the meantime.
Depending on your workflows you might consider using the following features in Procura:
Several organizations made the decision to compensate quarantined staff at an amount that is equivalent to what they have commonly been paid in recent payroll runs. This can be accomplished manually, however should the volume of staff grow, please contact your account manager to discuss methods to use specialized Attendance Types, Availability, workflow, scheduling and Timekeeping for this purpose that might be suitable to your organization from a policy and payment perspective. Review the process here.
Procura CS customers can also access their scheduling workflows from home if necessary. See the guidelines in the documents below:
Procura COVID-19 Home Assessment Workflow
Depending on your workflows you might consider using the following features in Arrow:
We recommend you refer to the following reports to assist in supporting clients and staff:
1. Client/Employee date of birth (can sort by age)
2. Clients information sheet
3. Employee List with Lang/Zip (Act/Inact)
4. Clients on hold with summary
5. Employees Absent
6. Absent Employees with Schedules
7. Appointments by Time
8. Deleted Schedule Appointments Report
SMS Text Blasts: Arrow can send out a daily text blast (or at your preferred frequency) to your employees and request they contact the office if they or their patients have any change in status. Examples:
Additionally, we can help you setup templates to send further messages to your employees, whenever needed. For example, to cancel in-services:
We also can setup a training session to show your staff how to setup templates so they can send text messages to some or all your aides.
There are several areas that you might want to update to gather data for COVID– 19, including:
Arrow features update to help gather data re: COVID–19: There are several areas within Arrow that you can update workflows to gather data for COVID– 19, including:
Absence Reasons, Referral Discharge, Replacement Reason, Schedule Deleted Reasons, On Call Reasons (these control “Issuses” in the Notes/Contact Log for Clients and Employees)
You can add a new code named “COVID– 19” or “State of Emergency” or whatever your agency thinks best.
Arrow’s Deleted Schedule Appointments Report will give you data for your newly created Deleted Reason.
Arrow has added reason filters to 3 additional reports. These reports are:
See step-by-step instructions for editing drop downs in Arrow
See step-by-step instructions for new Employee Compliance Options
Respiratory Screener & Positive Screen Algorithm for Home & Community Care Staff: The Home Care Ontario Association has circulated this updated, bilingual respiratory screener developed by Ontario Health for COVID-19. You can create a form version of the screener in the AlayaCare platform, accessible to staff on mobile.
Mobile App use: Here are some best practices on keeping devices clean in the field as recommended by Apple, Samsung and Google
Again, we will continue to keep you updated with any relevant information regarding our response to COVID-19. We also welcome your feedback on ways we can help you during this uncertain time.
Over the past couple weeks, AlayaCare’s partners have been working hard to develop new ways to contribute to and support the home and community care industry during the COVID-19 crisis. See below the partner solutions and resources available to date. To learn more about these offerings and resources, please reach out to your AlayaCare team.
Home Care Pulse helps home care agencies survey their clients and caregivers to gather satisfaction insights that enable them to identify their blind spots, retain caregivers, provide better care, and achieve long-term growth.
How they can help:
Rubi Works builds integrations and products to help home care agencies address their business needs, solve problems, improve business processes, and optimize workflows.
How they can help:
CareAcademy is a mobile-friendly caregiver learning management platform that delivers interpersonal and technical skills training. Their mobile platform delivers state-approved, video-based classes that promote active learning and cultivates skilled caregivers, contributing to better client outcomes.
How they can help:
Nevvon is an intuitive and user-centric education and training platform for caregivers that entails both a mobile app solution and advanced online education system.
How they can help:
Samsung helps you discover a wide range of home electronics with cutting-edge technology including smartphones, tablets, TVs, home appliances and more.
How they can help:
Kno2 provides an interoperability platform across various patient care setting. Kno2’s Interoperability as a Service turns on connectivity to millions of healthcare providers and the capability to send, receive, find, and use patient information with everyone. Kno2’s IaaS enables access to providers via cloud faxing, patient information query, etc.
How they can help:
Checked In Care is a leader in the innovative use of technology that enables aged care providers to achieve higher revenues and efficiencies. Care Cohort™ is their flagship product that includes but not limited to a comprehensive family portal.
How they can help:
Hireology offers an all-in-one hiring and talent management platform for businesses of all sizes. Their platform enables home care agencies to centralize their hiring processes to save time, streamline operations, and build their best team.
How they can help:
Chez AlayaCare, nous suivons attentivement la situation du Covid-19 et tenons à respecter lesnormes les plus strictes en ce qui a trait au service à la clientèle et à la performance. Voici ceque vous devez savoir :
Votre personnel de première ligne joue un rôle crucial dans la prestation régulière de soins dequalité à domicile et il est tout à fait normal que ce personnel soit nerveux en ce moment.Votre équipe de gestion joue également un rôle important dans le maintien des services aux client en permettant à l’organisation de continuer à fonctionner en temps de stress et en soutenant les employés dans la prestation de soins sur la route.
Pour soutenir votre personnel qui se prépare à prendre soin de clients en ce temps d’épidémie de COVID-19, nous avons créé pour vous une liste de conseils et de ressources qui peuvent être mises en place au sein de votre organisation.
Nous vous tiendrons informés de tout nouveau changement dans notre réponse au COVID-19. Comme d’habitude, nous vous invitons à nous faire part de vos commentaires et de vos idées quant à la façon que AlayaCare peut vous soutenir ces temps-ci. N’hésitez pas à me contacter ou à rejoindre votre Gestionnaire Client.
Conseils et ressources
Les conseils et ressources mettent l’emphase sur:
Certaines fonctionnalités de AlayaCare peuvent s’avérer utiles pour permettre de garder les employés en sécurité dans les jours et semaines à venir:
Selon vos processus de travail, vous pourriez peut-être considérer les fonctionnalités suivantes dans Procura:
Plusieurs organisations ont décidé de compenser le personnel mis en quarantaine avec un montant équivalent à celui reçu en moyenne sur les dernières payes. Ceci peut être effectué manuellement. Cependant, dans le contexte où le nombre d’employés en quarantaine s’accroîtrerait, veuillez contacter votre gestionnaire client. Vous pourrez discuter de comment comment utiliser des codes spéciaux pour les types d’assiduité, de disponibilité, de processus, de planification d’horaire et de suivi de temps qui seront plus adéquats pour votre organisation d’un point de vue de paiement et politiques internes.
Ressources
Examen respiratoire et algorithme d’examen positif pour les prestataires de soins communautaires et à domicile: L’Association des Soins à domicile de l’Ontario a distribué cette mise à jour bilingue de l’examen respiratoire développé par Santé Ontario pour la COVID-19. Vous pouvez créer une version formulaire dans la plate-forme de AlayaCare et la rendre accessible à tout le personnel via l’application mobile.
Utilisation de l’application mobile: Voici quelques pratiques exemplaires pour conserver les appareils mobiles propres sur le terrain, tel que recommandé par Apple, Samsung et Google
Encore une fois, soyez assurés que nous vous tiendrons informés de tout nouveau changement dans notre réponse à la COVID-19. Comme d’habitude, nous vous invitons à nous faire part de vos commentaires sur les moyens que nous pouvons prendre pour vous soutenir et vous aider en ces temps incertains.
