Security Support

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Support

1. Support portal http://alayacare.zendesk.com
2. Business and afterhours telephone number: +1 (855) 858-5214 press 2
3. Level 1: customer’s support or help desk
4. Levels 2-5: AlayaCare support

Release management

1. Monthly releases ensuring you’re always on the latest version of the application
2. SLA managed notifications and thorough release notes
3. Week long release preview in safe environment
4. Guided webinars
5. Template resources for downstream communication

Performance

1. Level 1 support training on best practices for downtime procedures (offline mode for mobile devices, staging environment for read-only back up)
2. 24/7 support for urgent issues
3. Notifications and reporting via http://alayacare.status.io
4. Client centered escalation policy