Being the first to implement HealthViewer reflects AlayaCare’s commitment to making national digital health infrastructure practical and accessible for residential aged care providers. As providers work through the Strengthened Aged Care Quality Standards, having timely access to the right health information can support better-informed care, stronger clinical governance and greater continuity of care. For us, it’s about ensuring our customers can take advantage of national digital health initiatives in a way that genuinely supports their teams and the people they care for..”
Arif Mohamed – Vice President Residential, AlayaCare.
Interoperability has moved from a nice-to-have to an expectation in Australian aged care with the new strengthened standards. Providers are being asked to show that their clinical systems can connect to national digital health infrastructure, not just store information locally.
The Australian Digital Health Agency confirmed the milestone shift in its August 2026 Connected Care Update presented to software developers, healthcare organisations and implementation partners in Sydney. In that update, the Agency named AlayaCare as the first organisation to implement its new HIPS HealthViewer. The news was reported by Pulse+IT and covers the integration delivered in AlayaCare Residential.
We’re incredibly proud to be named the first residential aged care software provider. But this milestone is about more than being first. It’s about what HealthViewer means for residential aged care providers and how it could change day-to-day work for clinical teams. In this article, we explain what HealthViewer is, why being first matters, and what it could mean in practice.
What the announcement means
HIPS, the Healthcare Information Provider Service, is the interface between healthcare organisations and the My Health Record system. The Agency released HIPS version 9.1 in May, which introduced HealthViewer and retired the previous HIPS user interface. AlayaCare Residential became the first implementation of HealthViewer this year, while work continues to uplift the viewers used by state and territory jurisdictions and private hospitals.
Being first means the integration was built, conformance tested and connected to live national infrastructure ahead of the rest of the market, including hospital and health service systems. For providers, that is evidence of a platform keeping pace with national digital health direction rather than following it.
Why interoperability is now a compliance question
The Strengthened Aged Care Quality Standards have sharpened provider attention on digital clinical information systems. Standard 5.1.5 speaks directly to interoperability, and providers are working through what evidence they need to demonstrate it.
We are already fielding these questions from customers. Providers want to know whether their clinical system can view My Health Record information, what documents are available, what consent controls apply, and how access is audited.
There is a second driver. The Agency reported that HIPS accounted for 18 million clinical document uploads to My Health Record in June 2026 alone, around 42 per cent of the national total, and roughly half of all document views. Uploads through HIPS have grown from more than 20 million in 2020 to almost 185 million in 2025. The national record is no longer thinly populated. For a resident moving between a hospital, a GP, a pharmacy and a residential aged care home, there is now meaningful clinical history sitting in it.
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What this changes for clinical teams
The compliance driver is what gets interoperability onto the agenda. The clinical workflow is where the value actually lands.
Before the integration, AlayaCare Residential customers either relied on a paper trail or logged in to a resident’s My Health Record manually through a separate browser. That is friction at exactly the wrong moment, when a nurse is trying to make a decision about a resident who has just come back from hospital.
With this integration, clinicians can:
- Open a resident’s record in context. A My Health Record button on the resident’s details page opens HealthViewer directly against the correct resident, with no separate login and no re-keying of identifiers.
- See the documents that matter for a decision. Allergies & adverse reactions, discharge summaries, diagnostic imaging reports, pathology Report, care plans & advance care, e-Referrals, emergency contacts, event summaries. medicare overview, provided by consumer, shared health summaries, specialist letters.
- Work within existing consent and access controls. Access respects the resident’s consent preferences and any restrictions on their record, and every view is recorded against the individual user for audit purposes.
- Avoid duplicating what has already been done. Visibility of past tests, medications and procedures helps teams avoid repeating investigations and reduces the risk of medication errors.
Benefits for residents, clinicians and providers
Better information at the point of care benefits everyone in the chain. Clinicians get a more complete picture of a resident’s history, including information that originated with other providers, hospitals, pharmacies or diagnostic services. Decisions in emergencies are made on current data rather than assumption. Residents and families benefit from the transparency of knowing their record is being used as part of standard care. And providers can point to a concrete interoperability capability when they are asked to evidence it.
Interoperability requirements in aged care will keep tightening, and the national record will keep getting richer. Providers who are already connected are in a better position than those still waiting for a vendor to catch up.
AlayaCare Residential customers using Clinical Management can set up the My Health Record integration now. Get in touch to see how the platform supports connected, compliant clinical care.
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