CEO

BESTMED

Phil Offer is the Chief Executive Officer at BESTMED. For over a decade he has held executive roles within digital health in primary care software (MedicalDirector), chronic disease management (George Institute for Global Health) and telehealth (My Emergency Doctor). At BESTMED, he has led the growth of the organisation to reach over 1,500 aged care homes and expand into Home Care, NDIS and Community patients. With a vision to transform medication management for patients by connecting prescribers, pharmacies and providers, Phil is passionate about enabling his teams to deeply understand the customer and find sustainable ways to improve the way they work. Phil is a Chartered Accountant (UK), has a Master of Arts from Cambridge University and is a Non-Executive Director of the animal telehealth firm VetChat.

Managing Director

Anchor Impact Group

Cynthia Payne is a distinguished executive leader and board director with over 30 years of experience. As the founder of Anchor Impact Group, she has shaped the Australian aged care and home support sectors through work with key brands Anchor Excellence, Sage Study Tours, and Impactful-Leaders. Passionate about consumer-led experiences and empowering leadership, Cynthia brings deep expertise to regulated ecosystems. With a strong board portfolio and a commitment to business excellence, she is dedicated to driving impactful change.

Principal & National Head of Health & Aged Care

Grant Thornton

Darrell has 40 years’ experience in professional services, the commercial, not-for-profit and public sectors in Australia. He has a strong track record in developing trusted relationships, leading strategic development, change, transformation, business optimisation and commercialisation in both external and client-side roles. Darrell ran indigenous aged care services across northern Australia for an organisation undergoing a significant restructure, prior to joining Bluecare. In his time at Bluecare he held a senior role and was involved in implementing LLLB reforms. He has led projects that analysed and improved hotelling services, delivered facilitated strategic planning workshops, reviewed financial performance to increase revenues and reduce costs, and reviewed systems and processes to enhance efficiencies. Darrell has a strong understanding of the core issues in the sector, and the delicate balance between mission purpose, service delivery and standards, and financial performance.

Host · Managing Director ANZ

AlayaCare

Annette leads AlayaCare’s Australia and New Zealand operations. She brings over 23 years of experience in aged and community care, holding numerous positions, including COO of BaptistCare. In her role as AlayaCare Managing Director ANZ, Annette leads the growth strategy for ANZ operations, focusing on delivering world-class technology, driving innovation and leveraging data to cultivate improved outcomes for aged and disability care providers.

Host · SVP, Customer Success

AlayaCare

As the Senior Vice President of Customer Success at AlayaCare ANZ, Thilan is responsible for all project implementation, project management and consulting services across our product portfolio. Thilan works closely with customer stakeholders, project teams and external partners to deliver high class IT and Digital Transformation projects. He is results and outcomes focused and passionate about the application of technology to improve HealthCare. With over 12 years of experience in the Community, Disability and Aged Care sectors, Thilan has deep industry knowledge and experience in deploying technology solutions to solve the business problem at hand. Thilan has previously worked in senior management and executive roles with a number of software vendors in the industry including Procura and Telstra Health.