About Absolute Care & Health

Absolute Care & Health is a premiere provider of personalised in-home aged care, NDIS disability support, recovery care and nursing services. For over 10 years they have been re-imagining what care and support can be by delivering truly great experiences for their clients every day. 

As their organisation grew, they realised they needed a tool to support their dedicated team by reducing staff travel time and improving scheduling efficiencies. 

Interview with

Maria Tamei,
Operations Manager
Absolute Care & Health

Dan Angrilli,
ICT Director
Absolute Care & Health

The Challenge

“It was taking us roughly three days to schedule visits for the upcoming week,” explains Maria Tamei, Operations Manager at Absolute Care & Health.

“Each client took approximately five minutes to complete because of the highly manual processes.” 

Absolute Care & Health’s coordination team were using Google Maps to route each carer to the client visit. This required the coordinators to memorise each carer’s address and then manually match this with the clients’ catchment areas before using Google Maps to determine the best routes. Most of the coordination teams’ time was spent on finding the best route for the carer.  

“We had to copy and paste each client’s address and the nearest available carer’s address individually. It was incredibly time-consuming,” says Maria. 

“On top of this, Google Maps only allowed us to input a maximum of 10 addresses at a time. Given that we have hundreds of clients daily, this limitation significantly hindered our ability to complete routing efficiently.” 

When the changes to the award minimum shift lengths came into effect and Absolute Care & Health grew, the manual routing process became more difficult. 

“As our client base grew, it started taking us three or more days to complete routing for all our clients in this segment, and it often did not yield the best routes.” 

Absolute Care & Health needed a solution that reduced full-time carers’ travel time while increasing their capacity and the number of clients they could service within a day. 

The Solution

Absolute Care & Health decided to implement AlayaCare’s Visit Optimiser to reduce the time taken to complete manual routing. 

Visit Optimiser leverages advanced algorithms to match care providers with vacant visits based on configurable criteria, ensuring the best fit for each client and preserving care continuity. 

It also minimises the time care providers spend on travel and associated travel costs to help them maximise time spent on direct client care.      

Absolute Care & Health worked closely with AlayaCare staff to ensure the solution worked for the whole coordination team. 

The Result

Maria reports that the biggest impact the Visit Optimiser has had is on efficiency. 

“By using the optimiser, we managed to cut two days of one Full Time Employee,” explains Maria. “This equates to roughly 16 hours of work each week.” 

“We’ve also seen that it increased the efficiency of the work by at least 66%. This has meant we could redeploy this additional capacity to other important tasks.” 

Absolute Care & Health also saw savings in the time taken to train and onboard coordinators.  

“The optimiser interface was simple to use, and the concepts easy to understand. The easy nature of the product reduced the time required to induct employees into performing the routing functions,” says Dan Angrilli, ICT Director at Absolute Care & Health.  

According to Maria, the coordinators saw huge improvements to their workflow following the implementation of Visit Optimiser. 

“We used to have a dedicated coordinator to just focus on the routing and it would take at least three working days for the coordinator to finish all the routing. Now, we can have any coordinator using the tools.” 

According to Maria, coordinators’ time is now directed to more important tasks. 

“With the optimiser, it made the life of our coordination team much easier, and they were able to focus on improving communication and satisfaction with referrers and customers.” 

With more coordinator time available, we’ve been able to improve the customer satisfaction of our referring partners. It’s also improved team satisfaction by removing complicated and repetitive processes.” 

Simply put, Dan says, “it’s a win for everyone.”