AlayaCare first to submit successful claim under new Support at Home program

Sydney, Australia – 6 November 2025: AlayaCare, a leading provider of cloud-based home, residential, and disability care software, has become the first technology provider to successfully submit an invoice under the Australian Government’s new Support at Home (SAH) program using the newly released APIs from Services Australia.

The milestone marks a major step forward in modernising the way aged care funding is managed and delivered, with AlayaCare and its customer Resthaven processing the first live invoice through the Services Australia APIs just hours after they went live at 12:00pm on Wednesday, 5 November.

“We’re proud to have played a leading role in this important national milestone,” said Annette Hilli, General Manager ANZ at AlayaCare. “The successful submission demonstrates the power of collaboration between industry and government to deliver a more efficient, transparent, and reliable system for care providers and recipients.”

Working in partnership with Resthaven, one of South Australia’s most respected aged care organisations, AlayaCare submitted the first invoice using the new APIs. The transaction was processed seamlessly and confirmed as successful by Services Australia. This is an exciting first step in the transition to Support at Home and we look forward to submitting the first full claims shortly.

This achievement reinforces AlayaCare’s commitment to supporting Australia’s transition to the Support at Home model through continuous innovation, strong collaboration with government and providers, and a focus on simplifying care delivery through technology.

About AlayaCare

AlayaCare is a leading technology provider for the aged and disability sectors. Our platforms, supported by a dedicated local team, streamlines operations, offers real-time data insights, enhances personalised care, and enables seamless customisation without vendor support. With a multi-million dollar annual investment in research and AI-driven solutions, AlayaCare is at the forefront of driving innovation in the care community.

For more information, visit alayacare.com.

About Resthaven

Established in 1935, Resthaven provides high-quality residential and community aged care services throughout metropolitan Adelaide and regional South Australia. A not-for-profit aged care community service associated with the Uniting Church in Australia, Resthaven is a financially independent, charitable Public Benevolent Institution dedicated to supporting older people to live well.

For more information, visit resthaven.asn.au.

Media Contact:

Chris Liebetrau
Director of Marketing, AlayaCare
[email protected]