AlayaCare

AI agents are quickly moving from concept to reality in home-based care. What began as early experiments in automation is now moving to daily operations, supporting scheduling, documentation, and care coordination behind the scenes. But understanding the real value of agentic AI means looking beyond the technology itself. The impact is becoming  clearer in how…

As Support at Home (SAH) requirements expand, providers are being asked to operate with tighter compliance, clearer reporting, and stronger financial oversight.  But many organisations are still relying on flat-file claiming processes that were never designed for this level of complexity. What used to be “good enough” is now creating operational, financial, and governance risk.  AlayaCare recently hosted a…

2025 was a challenging year for home care providers in Australia and New Zealand. With the New Aged Care Act’s delayed rollout in Australia, organisations juggled day-to-day operations while adapting to a major regulatory overhaul.  While compliance was the main focus, the rise of AI couldn’t be ignored. Many organisations began experimenting with AI, though time for full…

It’s been a period of rapid change for the aged care sector. Providers spent 2025 adjusting their operations to ensure they met the standards laid out in the New Aged Care Act.   As we move further into 2026, the focus on care delivery efficiency is intensifying, especially as providers work to balance staffing shortages with these new care requirements.  Like home care, the sector has…

Support at Home (SAH) reforms are changing the way providers deliver clinical care.   Registered Nurse (RN) and allied health services now carry higher costs, putting more pressure on budgets.   StewartBrown’s August 2025 Support at Home Pricing Survey shows that providers’ planned clinical service rates are higher than the Department’s earlier indicative estimates reflecting rising costs…

The Support at Home (SAH) billing rules require a clear separation between personal care and domestic assistance services.   In the past, these costs were often bundled as personal care and domestic assistance are often delivered in the same visit. But now, providers must allocate costs correctly across service categories.   StewartBrown’s August 2025 Support at Home…

Under Support at Home, transport pricing is one of the few areas where providers can be flexible. You can reflect real costs like staff time, fuel, vehicle depreciation, insurance, and admin overhead. That flexibility is useful but it also introduces complexity.  StewartBrown’s August 2025 Support at Home Pricing Survey Sector Report shows the average transport…

Support at Home is encouraging home care providers to rethink how they manage procurement and finance.   Traditional purchase order systems and supplier management practices weren’t designed for the high-volume, small-vendor reality of home care. Left unchanged, they can create administrative headaches, compliance risks, and missed revenue, especially when services are delivered by thousands of small,…