AlayaCare

A lot of organisations are using AI. Very few are getting real value from it. Research from McKinsey shows that 88% of organisations use AI in some form. But only 6% are high performers, meaning they can actually measure the value AI brings to their business. Last year, 42% of companies abandoned most of their…

Most organisations roll out AI and call it a win when staff log in. But if that’s how you’re measuring success, you might be missing what’s really happening on the ground. Here’s a pattern that plays out again and again in aged care AI rollouts: administration and finance teams adopt quickly. Frontline care workers don’t.…

Key takeaways Most home care operations aren’t slow because of a lack of effort. They’re slow because work depends on constant coordination. Schedulers check in on intake, intake follows up on missing details, and billing waits for documentation. Small delays stack up, and work stalls while someone tracks down the next step. Agentic AI changes…

To say that the home, community and residential care sectors are under strain is not revelatory. The introduction of the Aged Care Act amidst a backdrop of new technology and pressure for high-quality care has resulted in a sector under constant strain. This has been confirmed by recent reports developed by StewartBrown that outlined the…

AI agents are quickly moving from concept to reality in home-based care. What began as early experiments in automation is now moving to daily operations, supporting scheduling, documentation, and care coordination behind the scenes. But understanding the real value of agentic AI means looking beyond the technology itself. The impact is becoming  clearer in how…

As Support at Home (SAH) requirements expand, providers are being asked to operate with tighter compliance, clearer reporting, and stronger financial oversight.  But many organisations are still relying on flat-file claiming processes that were never designed for this level of complexity. What used to be “good enough” is now creating operational, financial, and governance risk.  AlayaCare recently hosted a…

2025 was a challenging year for home care providers in Australia and New Zealand. With the New Aged Care Act’s delayed rollout in Australia, organisations juggled day-to-day operations while adapting to a major regulatory overhaul.  While compliance was the main focus, the rise of AI couldn’t be ignored. Many organisations began experimenting with AI, though time for full…

It’s been a period of rapid change for the aged care sector. Providers spent 2025 adjusting their operations to ensure they met the standards laid out in the New Aged Care Act.   As we move further into 2026, the focus on care delivery efficiency is intensifying, especially as providers work to balance staffing shortages with these new care requirements.  Like home care, the sector has…

Support at Home (SAH) reforms are changing the way providers deliver clinical care.   Registered Nurse (RN) and allied health services now carry higher costs, putting more pressure on budgets.   StewartBrown’s August 2025 Support at Home Pricing Survey shows that providers’ planned clinical service rates are higher than the Department’s earlier indicative estimates reflecting rising costs…

The Support at Home (SAH) billing rules require a clear separation between personal care and domestic assistance services.   In the past, these costs were often bundled as personal care and domestic assistance are often delivered in the same visit. But now, providers must allocate costs correctly across service categories.   StewartBrown’s August 2025 Support at Home…

Under Support at Home, transport pricing is one of the few areas where providers can be flexible. You can reflect real costs like staff time, fuel, vehicle depreciation, insurance, and admin overhead. That flexibility is useful but it also introduces complexity.  StewartBrown’s August 2025 Support at Home Pricing Survey Sector Report shows the average transport…

Support at Home is encouraging home care providers to rethink how they manage procurement and finance.   Traditional purchase order systems and supplier management practices weren’t designed for the high-volume, small-vendor reality of home care. Left unchanged, they can create administrative headaches, compliance risks, and missed revenue, especially when services are delivered by thousands of small,…

Support at Home (SAH) reforms are making shorter home care visits more common, giving participants more flexible, personalised care. For providers, however, this shift brings a cost challenge. Fixed overheads like administration, travel, and compliance don’t shrink with shorter visits, making each one more expensive to deliver. On top of this, providers will no longer…

We’ve recently launched Layla, Australia and New Zealand’s first AI assistant for home and community care. We’re excited about Layla and the massive efficiencies AI-powered tools will bring to the sector.   Layla sits inside AlayaCare Cloud and is currently accessible via chat through our Secure Messaging platform. Care teams can ask Layla questions about client…

2025 is shaping up to be a transformative year for home care in Australia.   The introduction of Support at Home is set to redefine the sector, prompting widespread shifts in business practices for nearly every organisation in the industry. This legislation is expected to act as a catalyst for significant change, reshaping the way care…

Improving collaboration among staff is a top priority for many home care providers. However, a solution needs to be secure and encrypted when discussing client information, through a fully compliant communication system. Most providers find themselves juggling multiple solutions for core communication and work functions, such as texting, email, voice notes, phone calls etc. However,…

It’s hard to believe that another year has passed us by – and unfortunately another year of managing COVID along with all the other changes that have happened across the sectors we support. Here at AlayaCare, we continue to be in awe of all our clients as you navigate this new world, and the additional safety measures that need to…

The long-awaited final report from the Royal Commission into Aged Care Quality and Safety has landed, outlining recommendations to ensure access to affordable, high-quality services centred around the needs of Australia’s older population.

by Adrian Schauer, CEO, AlayaCare

Platform designed for scalability and performance to meet the region’s evolving care needs

Safeguarding medication management is one of the most critical industry issues facing Australian aged care providers today. In fact, the issue of medication management was at the centre of the Aged Care Complaints Commissioner’s 2018–19 Annual Report and is highlighted as a key focus right now by the Royal Commission into Aged Care Quality and…

The industry of home care in Australia is undergoing monumental change. The new model of consumer-directed care has shifted how services are delivered to those who need them.