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AlayaCare Secure Messaging: increase collaboration, transparency and connectivity


Improving collaboration among staff is a top priority for many home care providers. However, a solution needs to be secure and encrypted when discussing client information, through a fully compliant communication system. Most providers find themselves juggling multiple solutions for core communication and work functions, such as texting, email, voice notes, phone calls etc.

However, an overwhelming amount of solutions are not compliant, which can result in severe penalties. 

What is secure messaging and why is it important for home care providers? 

Secure messaging allows care workers and nurses to communicate and collaborate in real-time with key care team members and back-office administrators over a secure messaging platform that protects PHI (Personal Health Information). Having a secure messaging system for your organisation maintains client privacy while improving the way your team collaborates and delivers care.  

 It is vital to have a communication platform that is encrypted and meets health information privacy laws, such as The Privacy Act 1988, to keep PHI safe within internal communications.  

The importance of compliance 

There are severe penalties here in Australia for failing to comply with or misusing PHI based on The Privacy Act 1988 and the My Health Records Act 2012. As an organisation consistently dealing with PHI, it’s crucial that you implement software solutions that are built by experts in the compliance space. 

Introducing AlayaCare’s New Feature: Secure Messaging 

With AlayaCare’s Secure Messaging, your teams can increase collaboration and transparency, have better response time, and have more accurate decision-making out in the field. With end-to-end encryption, you can have instant and secure two-way dialogue amongst care workers and back-office staff anytime, anywhere. You can ensure the protection and security of all your clients’ electronic information exchanged by you and your care team. 

“We want to continually offer new, innovative ways for our customers to achieve their best outcomes in home care, which is why it is so important to provide a secure and fully compliant way to communicate between carers, clients, and the wider care team. Care organisations deserve to have peace of mind that their client information is protected.”Annette Hili, General Manager at AlayaCare ANZ


Secure Messaging GTM Coming Soon Back_Home Page Cover-01

What are the benefits of Secure Messaging? 

Enhance efficiency by eliminating the need to access a separate application to send and receive messages. Empower your staff to converse in real-time pre, during and post-care to help improve the delivery of care and enable better outcomes. 

Two-way instant messaging between staff 

  • One-to-one messaging: A message is sent directly from one employee to another instantly. 
  • One-many messaging: A message is sent from a care coordinator or schedular to a group of care workers instantly. 

Increase collaboration, transparency and connectivity amongst your staff

  • Care workers can collaborate within care teams and exchange important information with each other securely and in real time. 
  • All communications are secured through TLS and AES256 encryption, which allows you to have an instant, two-way dialogue amongst care staff securely at anytime, anywhere.   

Enhance care team efficiency

  • Keep your whole team informed of your client’s care progress with instant messaging that stores communications for up to six months.   
  • Reach care workers instantly to notify them of last-minute schedule changes using our direct or group in-app messaging.

Information security and a reduction in compliance risk 

  • Have peace of mind that important information is kept protected by providing your team with fully compliant instant messaging. 
  • Messages are end-to-end encrypted and therefore secure. 

Work and communicate in one-platform 

Secure Messaging is integrated into the AlayaCare Cloud platform, creating an all-in-one comprehensive solution for your home care organisation and team members. 

Your feedback helps us continually improve our product and meet the evolving needs of our users. So, if you have additional product feedback, we want to hear from you! Visit the AlayaCare Ideas Forum to share your thoughts and suggestions on how we can improve our software to better serve your needs.