Blog
10 years of AlayaCare, 10 years of Better Outcomes
This year is AlayaCare’s 10th anniversary.
In ten years, we’ve built our business to 700 global customers, enabled over one billion scheduled visits, and opened nine offices worldwide.
For ten years we’ve had our heads down, focusing on how we can develop new and innovative technology that addresses the greatest barriers affecting the home, disability and aged care space.
But this anniversary allows us to take stock of the progress we’ve made, and think about how we came to be in the first place.
Where it started
The foundations of AlayaCare began when our founders, Adrian Schauer, Brady Murphy, and Neil Grunberg, exited two businesses they had established together in 2012. They were looking for another venture, one in which they could make an impact in the healthcare space.
After attending home care conferences and talking with care providers and nurses in the healthcare industry, they noticed a glaring gap.
These care businesses were developing at a staggering rate, but their technology was not keeping up with their needs.
They needed a cloud-based technology that enabled them to optimise their operations, generate valuable insights, access real time data, and implement robust, reliable systems for their staff and clients.
And thus, the idea of AlayaCare was born.
Our founders started product development in January 2014, and launched it in August that year.
Of course, they needed a name for this new technology. One of our founders, Neil, drew inspiration from mythology and ancient history, seeking words in various ancient languages that translated to ‘home’.
And this is how AlayaCare was chosen. ‘Alaya’ means home in Sanskrit, but it also means ‘elevate’ in Hebrew, and ‘welcome’ in Arabic.
What better name for the type of care technology our founders aimed to provide?
A focus on Australia and New Zealand
Soon after being created, AlayaCare opened in Australia in 2015.
A provider reached out to the team to inquire whether they had any local clients in Australia. After a series of conversations, the founders journeyed down unda (we couldn’t help ourselves) to develop the platform for Australian customers.
A few weeks later, our first employee was hired, and shortly after that, our first Australian customer was onboarded.
Key successes
Since then, we’ve had some great results.
Like a significant market penetration in Australia, and over one million people receiving care through our software, with 153 million hours of service scheduled globally.
Since our inception, we’ve continued to focus on driving new innovations for the home and residential care space. We contribute $50 million in research and development annually which has resulted in the development of products that have significantly improved operations for our customers.
One of these features, the Visit Optimiser, has resulted in a 98% decrease in time required to fill care visits, a 35% improvement in visit fulfilment, and a 35% improvement in data quality.
We love sharing the statistics as they give a tangible example of the impact we’ve made. But really, the driving factor behind these successes has been the people – both the ones we hire, and the ones we support.
Our people
As of our 10th anniversary, we have over 110 people working for AlayaCare in Australia, and 600 globally.
As Manager of Solution Engineering, Miranda Smelt, aptly puts it, “The people here are smart, driven, and passionate, but they’re also really nice and fun and willing to take their time to teach people and share their knowledge.”
Although our team is spread across Australia and New Zealand, we love to come together. We recently had the opportunity to celebrate our 10 year anniversary with parties in Sydney, Melbourne, Brisbane, and our new office in Adelaide.
Our team may have grown since we opened our Australian office nine years ago, but the supportive and driven culture has remained the same.
Another consistent element has been a belief in why we do what we do. That is: a shared desire to create an exceptional experience for our customers so they can deliver the best possible care for their clients.
This belief hasn’t shifted in ten years, and will continue to guide what we do in the years to come.
Looking to the future
Ten years feels significant, but we know we’re just getting started.
We are always looking at how we can use new technology to address the greatest barriers impacting our customers. We’re looking forward to rolling out new initiatives such as Layla, an AI assistant designed to support home care workers, Notable, a tool for analysing unstructured text, and the Risk Management Suite, which proactively alerts clinical managers to potential risks.
We’re so excited for what’s to come, and what this will mean for our customers.
As we celebrate ten years of operation, we’re more determined than ever to deliver better outcomes for the next decade and beyond.
