Family Portal
The key to better client experience? Improving communication between home-based care providers and clients
Balancing both operational efficiency and delivering exceptional client experience is a constant objective for which home-based care agencies strive. The idea of a one-size-fits-all approach in home-based care is disappearing, as every client has specific and unique needs and preferences that require personalized attention. A client-centered care approach encourages active collaboration and shared decision-making between…
Family Access to Home Healthcare Software and Baby Boomers – A Perfect Match
Since launching our Family Portal module back in September we have had a talk track that has been consistent – families have historically been disconnected and challenged with coordinating care for loved ones as well as keeping an eye on the care and progress – our Family Portal integrated into our own back office solution…
Supporting patient, caregiver and family engagement with technology
Families have turned away from nursing homes and other institutionalized settings at record rates over the last few years. Instead, they’re choosing home care for their loved ones. As a result, home care organizations are not only caring for more clients – but more clients with acute and complex needs.
How to Leverage Digital Patient Engagement Tools to Improve Outcomes
Home healthcare providers have an increased focus on “patient engagement”, or in the words of Judith Hibbard, Ph.D., MPH, “an individual’s knowledge, skill, and confidence for managing their [own] health and health care.” There is plenty of research that supports the notion that patients who are confident and who can participate in their own care…
5 Tips for Improving your Client’s Home Care Experience
Like many other industries, the home care industry is beginning to put the consumer at the core. Care models are becoming increasingly client-centric, meaning customer service will be hands-down the most important role at your home care agency. This is especially true considering the increasing demand for home healthcare services; clients will be attracted to,…
Family Portal: Keeping home care clients connected to their own care
When it comes to home care, there is no bigger stakeholder than the client. Long considered just the recipients of care, the conversation has now fully shifted: each of us is the most critical member of our own care team. We should have the freedom to ask questions, take charge of our own health, be…
Coordinate and Integrate Care With the Right Software
The business of home care is about the well-being of clients, and care for those clients is best provided in a harmonized fashion. Each client, in the role as patient, connects with the health-care system in various ways.
Efficiency Tweaks Can Position Agencies Well Amid Changing Home Care Landscape
At AlayaCare, we firmly believe that altering the delivery of care in small, strategic ways can open doors to newfound efficiencies. These will be key for home care agencies that aim to deliver top-quality service, seize industry momentum, and stay nimble with changing times.
How Technology Can Improve Hospice Operations and the Overall Quality of Care
Advances in homecare technology have led to exciting possibilities for home health and hospice organizations. By adopting technology solutions, providers are seeing enhancements in their care delivery, and improvements in business results by reducing costs and ensuring accuracy of clinical documentation. Hospice care can be difficult work, and therefore it becomes more important for care…
4 Outcome-Based Features Your Home Care Software Needs to Improve Wound Care Management
Wound care is easily one of the largest needs for home care services. According to the Canadian Home Care Association it is estimated that roughly one-third of all home and community care clients have wound care needs and 50% of care delivered by home care programs involves the management of wounds. Home healthcare professionals are faced with…
Revolutionizing Healthcare with Home Telehealth (Webinar Recap)
20 years later, why is home care still not sure? On March 17th, 2016 we held our most popular webinar ever, featuring our founder and CEO Adrian Schauer and Tim Rowan of Rowan Consulting Associates and Editor of Home Care Technology Report. The webinar focused on a hot topic for home care agencies this year:…
Telehealth and the Uberization of Home Care
In the past few years, innovative technologies have been sweeping through various industries, lowering costs and increasing convenience to levels we never imagined. Take for example Uber. This highly publicized company infamously transformed the transportation industry by disrupting the traditional taxi service delivery model through client-centric technology. The model shift resulted in more convenient, transparent…
Top 3 Home Care Client Complaints & How to Address Them
In the past few years the healthcare industry has been pushing hard on new initiatives to reduce the amount of hospital readmissions in order to cut healthcare costs and improve the quality of care. According to the Agency for Healthcare Research and Quality (AHRQ), hospitals in the US spent roughly $41.3 billion in 2011 to…
Medicaid Telehealth Reimbursement Guidelines
image source: http://mobihealthnews.com/content/state-lawmakers-introduced-more-200-telemedicine-bills-2015
Seniors & Technology: Putting the Myths to Rest
As technology continues to grow, so does the myth that seniors are averse to new innovations. As younger generations assume that their senior counterparts lack an interest or are incapable of comprehending technology, what occurs is that seniors are discouraged from becoming engaged in the first place. We are not saying that seniors are the…
How Home Care Clients Can Expect Technology to Improve Their Experience
According to the World Health Organization (WHO), the use of technology to support the achievement of health objectives has the potential to transform health service delivery globally. Technology continues to have a significant impact on the home care industry, with an increasing number of home care agencies adopting home care software. The introduction of new…
2016: The Year of Telehealth Reimbursement
2015 was a banner year for telehealth and telemedicine. According to the Home Care Technology Report, 200 telemedicine laws were introduced across 42 state legislatures in 2015. According to the American Telehealth Association (ATA), “Telehealth is a rapidly growing field that has the potential to help states leverage a shrinking and maldistributed provider workforce, increase…
Technology for Seniors: A Holiday Gift Guide
If you’re wondering what the best holiday gift for the seniors in your life could be, consider teaching them how to stay connected with technology. Ample research shows that technology has the ability to help seniors age in the comfort of their own homes, become more socially engaged, and also improve their mental and physical…
5 Ways to Improve your Home Care Agency’s Lead Generation
A major marketing challenge that home care agencies are facing today is competition. With the aging population growing rapidly and the value of the home care industry expected increase to $303.6 billion by 2020 (Zacks, 2015), there will be an increase in new business opportunities, but also an influx of agency competitors; the market is…
Improving Home Care Client Engagement with Technology
The importance of communication for client-provider relationships in home health care can’t be emphasized enough. The more engaged and connected clients and their loved ones are, the more likely they will be to follow care worker advice, and to take an active role in their health during, and after home care visits. With the wide…
Self-Directed Care: Empowering Individuals & Maximizing Efficiencies
Earlier this year a thought provoking government-commissioned report on home care in Ontario was released, highlighting the struggling state of the system and its urgent need for restructuring. Titled “The Care We Need”, the critical report prompted the provincial government to release a new funding program as a direct response, implementing a series of pilot…
3 Incredibly Important Reasons Why Home Care Families NEED More Touches
Recently my family had the terrible, but all too common experience of dealing with the sad and lengthy road leading to the eventual passing of my wife’s grandfather. A proud, successful business man was reduced to a considerably depressing existence due to the ravages of dementia and other health complications. Fortunately the home care provided…