Client Experience
The importance of cultural competency in home-based care
In an increasingly diverse society, the need for cultural competency in the home-based care sector has never been more important. Cultural competency refers to the ability to understand, communicate with and effectively interact with people across cultures. “Developing cross-cultural attitudes allows one to develop skills for better engaging with people from all kinds of cultures.…
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How client-reported data can help care workers make better health care decisions
The voice of a client is essential to understanding whether home care services are making a difference. Client-centered care has taken the spotlight when it comes to discussions of quality. Home care agencies are now adapting to providing care that is responsive and respectful of individual client preferences and values, which guides clinical decisions. Agencies…
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4 Ways to improve client risk management in home care with data
Risk management can be a daunting task in home care, but it’s essential to ensure that clients receive the best possible care. With data analytics tools and sound policies, you can launch an effective risk management plan for your home care agency. Client care can present a variety of risks that can impact the quality…
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5 Tips on automating client risk management in home care
As we mentioned in our blog, 3 methods to enhance home care risk management, and keeping clients safe while providing care services is critical for home care organizations. One of the three methods discussed was using automation to reduce manual errors and identify risks more quicker. Manual processing of client risk management leads to a…
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5 tips to increase continuity of care in home care [free care plan worksheet]
Increasing continuity of care in home care is an important step in providing quality service to your clients. It is one of the 3 ways to improve care management in home care that we covered in our blog recently. Continuity of care also allows for a better understanding of your client’s condition and needs over…
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How To Create the Best Possible Experience for Your Home Care Clients
As we are all seeing, home care is becoming increasingly client-centric. Pandemic or otherwise. And there is a rising swell of clients who seek such care, in countries around the world.
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