Client Experience
Establishing a customer-friendly pace of change without sacrificing DevOps practices — the AlayaCare story
Author: Jean-Philippe Boudreault, Director of Product and Engineering, AlayaCare This article discusses AlayaCare’s journey and demonstrates how it is possible to slow down releases without compromising DevOps practices. While every situation is unique, we hope that other companies can relate to AlayaCare’s challenges and apply the general principles outlined in this article. The internet is…
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5 ways to improve patient care delivery and increase value-based pay contracts for private-duty nursing & pediatrics
Everyone with medically complex needs or chronic conditions deserves high-quality, patient-centric care that is comfortable and outcomes-focused. 82% of patients also say that quality customer service is the most critical factor to satisfaction with the care they receive. Patients and their families seek care workers and nurses who understand their needs and can communicate effectively.…
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The key to better client experience? Improving communication between home-based care providers and clients
Balancing both operational efficiency and delivering exceptional client experience is a constant objective for which home-based care agencies strive. The idea of a one-size-fits-all approach in home-based care is disappearing, as every client has specific and unique needs and preferences that require personalized attention. A client-centered care approach encourages active collaboration and shared decision-making between…
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5 tips to improve and better utilize your home-based care plans
Poorly managed care plans were in the top 10 complaints from care providers and nurses in home care organizations, according to Home Care Pulse. Home Care Pulse’s podcast episode, Vision: The Home Care Leaders Podcast, featuring AlayaCare’s Senior Product Manager Lorraine Toderdash, featured advice on how to improve and better utilize care plans to increase…
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Successful software implementation: The AlayaCare implementation approach
Are you looking for a roadmap to implement software successfully? Well, we’ve got you covered! Discover essential strategies to align new software with your business processes, manage the transition, and drive user adoption. Trust us: the success of software implementation is crucial for the overall efficiency, productivity, and growth of your organization. That’s why it’s…
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3 Ways to grow your home care agency during challenging times
The home care industry has faced significant challenges recently, particularly with limited resources and financial constraints. As the economy experiences a downturn, home care agencies seek ways to maintain resilience and achieve success amidst these obstacles. Despite the difficulties, there are still opportunities for growth and development within the home care sector. Here are 3…
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4 growth strategies for home care agencies from industry experts
Home Health Care News (HHCN), in partnership with AlayaCare, hosted a webinar: “Growth Strategies for Home Care Agencies” on October 4th, 2022. This webinar was focused on home-based care growth plans and what strategies are best for home care organizations to gain financial health and continue to grow and be successful in the industry. Webinar panelists:…
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4 ways technology has opened the door to better home-based care in rural communities
The breakneck speed of technological innovation in the last decade has had a profound effect on contemporary society in unprecedented ways, especially in the healthcare industry. The COVID-19 pandemic spurred new virtual outreach possibilities like few other periods in modern history. This required new strategies to respond to extraordinarily difficult situations. These rapid changes…
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Why home-based care agencies should keep track of hospital re-admission rates
For home-based care agencies, keeping their clients healthy and happy is of the utmost importance. One of the key metrics that agencies use to assess their success in this area is the hospital re-admission rate. A staggering 78.2% of home-based care providers said they weren’t tracking hospital re-admission rates based on a report in 2021. …
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Balancing technology and human touch in home-based care
In healthcare, technology has become an indispensable tool for delivering efficient and effective home-based care. These can include automated scheduling, electronic health records, to virtual care. These digital tools have revolutionized the way we provide care to individuals in the comfort of their own homes. However, amidst this technological transformation, we have to be careful…
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