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That’s a Wrap! Highlights from Better Outcomes 2018


Last week, we welcomed hundreds of home care professionals and agency representatives to our annual user conference in Niagara Falls for a remarkable three days of hands-on software training, client roundtables, product demos and presentations from industry leaders.

It was a notable year in home healthcare technology and improved client outcomes and we hope everyone who attended found the inspiration, education and connections needed to help grow your business and set your organization up for success in this ever-changing industry. 

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Some highlights from the Falls:

A Warm Welcome to Danielle Kane: Danielle Kane, a nursing student and a victim of the Danforth shooting in Toronto this summer, was honoured at the conference and will be joining the AlayaCare team. With her background and personal medical experience, Danielle will deepen the perspective of our product team and act as a product specialist and as a client and patient advocate, to support our family and patient portal as well as nursing features. We are deeply inspired by her story and are excited to welcome her to our AlayaCare family.

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Insightful presentations: On the main stage, we hosted a roster of interesting talks. From Australia, Jerome Barrientos described the transformation journey of Enrich Health Solutions and how AlayaCare underpinned their vision of a mobile healthcare business. Dr. Zaynat Khayat of Saint Elizabeth delivered a memorable talk on the future of digital health and the vision of health care morphing into home care.


Zayna Khayat - Better Outcomes 2018

Our own Brady Murphy, VP, Sales and Marketing at AlayaCare, captained a panel discussion on global care models and focused in on how agencies around the world are addressing employee churn. Closing off the conference was Element AI’s CSO, Nicolas Chapados, discussing the ways cutting-edge artificial intelligence can solve complex business problems. Several presentations are available here, and we plan to translate what we learned into future stories — stay tuned.

Better Outcomes 2018

Innovative partners: We were pleased to introduce attendees to many of our fantastic partners, including Caredove’s referral system, Sunbeez’s healthcare compliant solutions, Waystar’s platform to revolutionize your revenue cycle, and Airdoc’s turnkey capability to generate and control customer communication from anywhere, anytime. All of our partners’ platforms dovetail seamlessly with AlayaCare and make your experience with our software even more powerful. Watch this space for more on these and other partners — and, if you’re interested in being an exhibitor at Better Outcomes 2019, please let us know. This event grows year after year.


Caredove and AlayaCare

AlayaCare University kick-off: This new initiative kicked off at the conference with workshops intended to give our users the deepest insight in using our software. We received such great feedback that we plan on hosting at least two or three of these sessions each year. Be sure to check out this detailed post for more about what AlayaCare University has to offer.

AlayaCare University

Award winners! We always love to take time at Better Outcomes to recognize our clients! Here are some of their achievements — both fun and inspiring:  

Better Outcomes 2018 Awards

Distance Travelled

Awarded to the client who travelled the farthest to attend Better Outcomes.
Winner: Kusal Wijewantha, BaptistCare, Australia and Jide Samuel, Good Partners, New Zealand

CAB Contributor

Awarded to the most engaged and active participant on the AlayaCare Customer Advisory Board.
Winner: Paulette Wannamaker, CAR and Nancy Flynt, PICN

Innovation Partnership

Awarded to the client dedicated to generating new and innovative ways to improve outcomes.
Winner: Enrich Health   

Angela Brewer Award

Named the Angela Brewer Award after the CEO of our very first client Acclaim Health, this award recognizes the achievements of the agency that continues to strive for innovation, operational excellence, best practice management and improved outcomes in the home and community care space.
Winner: Integracare

Fast Starter

This award recognizes the achievements of the client with the fastest implementation based on scale and timing in the past year.
Winner: BAYADA

Better Outcomes Award

This award recognizes the achievements of the agency that demonstrates their commitment to improving health outcomes by employing innovative technology solutions.
Winner: Nurse Next Door

Data Wizard

Awarded to the client who is an absolute ninja with data working great with the AlayaCare product and team for either or both data migration and data exploration.
Winner: Emily Hope, Better Living 

Friend of AlayaCare

Awarded to the client who is our biggest advocate and cheerleader, smiling at our successes and helping us off the ground if we stumble.
Winner: Haji Ho, ONS

5km @ 5 and Karaoke! Thanks to all of our clients who came out to join the fun during our annual 5KM run and walk, and more importantly at Margaritaville! It was an awesome, fun evening and we certainly got to see a side of our clients we don’t often see (some of you…ahem…don’t quit your day jobs!!) 

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For everyone who did join us, thank you — your success is our success, and we will continue to strive to offer you the very best in outcome-focused technologies that will help your business no matter what the future of home care may bring. We hope to see you again next year — and for those of you who haven’t come yet, be sure to join us in 2019! In fact, we doubled our attendance this year over last, and next year, we hope to do the same! We promise you won’t be disappointed.