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AlayaCare’s new Family Portal delivers peace of mind to home care clients and their families amidst pandemic


Secure platform ushers in new standard of care, making clients full partners in their own care plans and connecting them to agencies

Montreal, QC – April 30, 2020 – AlayaCare today announced its revamped Family Portal: a secure, online tool for clients, providers and authorized family members to not only access their health care information from any device, anywhere, but be active participants in their own care plans, too.

The portal is the latest addition to AlayaCare’s Virtual Care Suite, an industry-leading home and community care solution that blends traditional and virtual care to clients anytime, anywhere. Through the HIPAA-compliant portal, clients and their families can manage information about their care plans, schedules, medications, vitals and more. Additionally, clients can complete self-assessments and clinical forms within the portal, and if they choose, share their medical information with family members – all while remaining safe at home.

“There was an unmet need for innovations like our Family Portal, and that need that becomes far more acute now as COVID-19 puts the health of older adults and vulnerable patients at greater risk,” said Adrian Schauer, CEO of AlayaCare. “Using technology to augment human interactions is essential to the delivery of safe, high-quality home care. This will help combat isolation and transform clients from recipients of home care to participants in that care.”

The Family Portal becomes another component of AlayaCare’s approach to the pandemic – developing rapid virtual care solutions that notably includes a COVID-19 electronic screening tool, which enables care providers to assess a client’s risk for infection, and a secure video conferencing feature that seamlessly converts any in-person visit to a virtual one.

Family Portal Mockup Screen

Connecting clients, families and care providers

“Consistent and quality communication with our families is crucial. Our families need to know who is working with their child, and how their child is doing,” said Charles Wong, Founder & President, CarePros. “Having the Family Portal allows our families to have easy access to the information they need in order to feel comfortable and have confidence in the care their family is receiving.”

Offering newfound measures of transparency to any home care agency, AlayaCare’s new premium Family Portal generates real-time updates on schedules, care plans and payments. This brings new levels of efficiency to back-office staff, who no longer need to phone individual clients if there are changes to care plans or schedules. The portal is updated in real-time, accessible anywhere, so that communication is uninterrupted, and new information is clearly documented so all involved in a client’s care have clarity and share the same expectations. 

Home and community care organizations interested in learning more about Family Portal can contact AlayaCare any time, whether or not they are currently a client. For more information, visit:


About AlayaCare

AlayaCare’s unique platform offers a complete technology solution to manage the entire client lifecycle including referrals and intake, scheduling, coordination, client health records, clinical documentation, care worker management, billing and payroll, reporting, remote patient monitoring, and a mobile caregiver app in one integrated, highly robust and secure, cloud-based system. AlayaCare is providing the platform for home and community care organizations to propel towards innovation and home care of the future. AlayaCare was founded in 2014.

About CarePros

CarePros is an Edmonton based pediatric home care agency, driven to provide the highest level of care for children. CarePros first started providing care in 2016 and since then, its range of services have grown substantially as they continue striving to reach and help more families.