Webinar Recording

5 key back-office workflows that drive business health

In this 30-minute session, we explore five back-office workflows that have an outsized impact on business health for home-based care providers.

Operations
Intake
Scheduling
Billing
Authorizations
Reporting

Webinar Recording

Session Details

In this 30-minute session, we explore five back-office workflows that have an outsized impact on business health for home-based care providers: intake and referral capture, authorizations and documentation readiness, scheduling and visit fulfillment, billing and claims readiness, and reporting and exception management. We look at where agencies commonly get stuck, what high-functioning operators do differently, and how modern technology can reinforce more efficient, resilient processes.

Whether you’re focused on growth, efficiency, or financial performance, this webinar recording will help you see how healthier back-office workflows create a stronger foundation for better outcomes.

Check out the webinar recording to learn:

  • Where operational friction is quietly creating delays, leakage, and margin pressure 
  • What “better” looks like across the five workflows that shape business health 
  • Practical best practices agencies can use to improve visibility, reduce rework, and stay ahead of issues 
  • How technology supports stronger execution across intake, scheduling, authorizations, billing, and exception management

Webinar Speaker

Tyra Morton

Senior Solutions Engineer | AlayaCare

Tyra Morton is a Senior Solutions Engineer at AlayaCare, drawing on more than a decade of experience in client services, professional services, and solutions engineering within home and community care to help providers implement and optimize AlayaCare’s end-to-end home care platform.