AlayaCare Celebrates Client Go-Lives with Sweet Treats

Let them eat cake!

Recently, we started sending celebratory cakes to each new client that goes live with our home care software. This festive approach recognizes the first of many anniversaries to come with an integrated technology solution that reduces headaches, lessens admin tasks, and lets our agency partners do what matters most: provide exceptional client care. 

In fact, it was our client BAYADA that inspired this sweet idea when they first bought their team a cake for their “go-live” date back in February — and we haven’t looked back. Since then, we’ve delivered multiple cakes across the country and around the world — including a record seven over a recent one-month span alone! To say that we’ve kept several bakers busy over the last few months would be an understatement.

Congratulations to the following clients, our latest go-live partners, who all joined within a few weeks of each other!

• Care Partners
• VHA
• Caregivers NL
• Helping Hands
• At-Home Hospice — roll-out to front line staff
• Emirates Home Nursing (Yes — we even sent a cake to the UAE!)
• Bayshore — their new software launch was much-anticipated and so well received that it was announced in the New Brunswick legislature and featured in a Global TV report as a part of a new program designed to help seniors stay at home and remain independent.

Exceptional client service makes a difference 

We know that migrating from legacy software to a new solution can feel daunting. True to our focus on exceptional client service and outstanding customer success, we’ve made it a priority to be dedicated partners to help our clients through each step of the process. For each agency, the transition is unique, and we pride ourselves on providing customized support that address individual needs.

When a client is ready to push “go” on new technology, it not only represents the beginning of greater efficiency, measurable cost savings, and better client care — but the start of an ongoing valued partnership.

Our difference is clear — and the industry is taking notice. Our estimated customer adoption growth rate in the U.S. and Canada alone in 2016 was 60 per cent and 40 per cent respectively. A testament to growth is the hiring of additional staff: last year AlayaCare posted an overall employee growth rate of 85 per cent.

If you’re ready to consider a software switch, know that you won’t find a better partner than in AlayaCare! Get in touch with us  to find out how we can get you on our go-live list in as little as a few weeks — and celebrate the evolution of your client care.  

Also: there is cake.