AppointMate FAQ

Over the last two years following AlayaCare’s acquisition of AppointMate, our team has heavily invested in the AlayaCare Cloud platform to ensure the features you benefit from within AppointMate are reflected in our leading software. We believe the time is right to put all our focus on the next generation of technology within the AlayaCare platform and are committed to providing a seamless transition experience.

We believe that existing AppointMate customers will be able to unlock even greater value from their data to drive smarter business decisions and more intelligent client experiences.

AlayaCare is a modern, cloud-based platform that has all the functionality of AppointMate plus more. AlayaCare also offers several premium features including but not limited to:

• Care Planning and Mobile Experience
• Payment Processing 
• Business Intelligence and Reporting

We welcome the opportunity to demonstrate how AlayaCare can create capacity and provide better business insights for home care organizations.

The AlayaCare Implementation timeline is a four-to-six-week process from kick-off to project closeout. Below are some of the key activities included in the process:

• Kick-off: Overview of project goals, timelines, and next steps.
• Discovery: Consultative review, from our Team to dig into your operations. This will help us to configure your database.
• Training: Detailed training with an AlayaCare Implementation Specialist.  You will be completely trained on the best practices of AlayaCare.
• Go-live: Day of switching operation from AppointMate to AlayaCare.

• Stabilization to project closeout: Direct support (e.g. first actual payroll run support) from your implementation team before closing out the project and transitioning to your Account Manager and Help Desk.

Your Client and Employee demographic data will be seamlessly migrated over to AlayaCare with the assistance of our Implementation Team.  Switching to AlayaCare would be a great opportunity to conduct a data cleanse and our team will support and guide you throughout the process. Our recommendation is to migrate the data that will help you in your operations moving forward (i.e. Client/Employee demographic data). Any additional data will still be available for migration, if required, after you go live on AlayaCare.

Yes!  AlayaCare has been working hard to develop the features you prefer and value in the AppointMate product into the AlayaCare Cloud system. AlayaCare offers a complete solution to manage the entire client lifecycle from referrals and intake to payroll and revenue cycle management.

Moreover, AlayaCare provides features to support a care model which enables real-time data and updates for all members of the care team. Our mobile application and family portal allow care workers, families, and agencies to communicate easily in real-time.

You can either request a demo of the AlayaCare platform, or you can reach out to the following contacts:

Harold Tuggy
Account Executive