Alayacare blogs
Rising clinical costs: How providers can stay ahead under Support at Home
Support at Home (SAH) reforms are changing the way providers deliver clinical care. Registered Nurse (RN) and allied health services now carry higher costs, putting more pressure on budgets. StewartBrown’s August 2025 Support at Home Pricing Survey shows that providers’ planned clinical service rates are higher than the Department’s earlier indicative estimates reflecting rising costs…
5 MIN READ
Personal care vs domestic assistance: The hidden SAH billing challenge
The Support at Home (SAH) billing rules require a clear separation between personal care and domestic assistance services. In the past, these costs were often bundled as personal care and domestic assistance are often delivered in the same visit. But now, providers must allocate costs correctly across service categories. StewartBrown’s August 2025 Support at Home…
5 MIN READ
How to get transport pricing right under SAH
Under Support at Home, transport pricing is one of the few areas where providers can be flexible. You can reflect real costs like staff time, fuel, vehicle depreciation, insurance, and admin overhead. That flexibility is useful but it also introduces complexity. StewartBrown’s August 2025 Support at Home Pricing Survey Sector Report shows the average transport…
5 MIN READ
Why home care providers need to consolidate suppliers and pre-book visits under Support at Home
Support at Home is encouraging home care providers to rethink how they manage procurement and finance. Traditional purchase order systems and supplier management practices weren’t designed for the high-volume, small-vendor reality of home care. Left unchanged, they can create administrative headaches, compliance risks, and missed revenue, especially when services are delivered by thousands of small,…
5 MIN READ
How Uniting NSW got finance and procurement processes SAH ready
Support at Home is bringing major changes to how home care organisations manage service delivery, finance, and procurement. A key requirement set out in the Support at Home manual (section 10.5) is the need to confirm service delivery for every participant, including services delivered by third-party workers and those who are self-managing. On top of…
5 MIN READ
How to manage the cost of shorter visits under SAH
Support at Home (SAH) reforms are making shorter home care visits more common, giving participants more flexible, personalised care. For providers, however, this shift brings a cost challenge. Fixed overheads like administration, travel, and compliance don’t shrink with shorter visits, making each one more expensive to deliver. On top of this, providers will no longer…
5 MIN READ
Three ways AI can help your home care team today
We’ve recently launched Layla, Australia and New Zealand’s first AI assistant for home and community care. We’re excited about Layla and the massive efficiencies AI-powered tools will bring to the sector. Layla sits inside AlayaCare Cloud and is currently accessible via chat through our Secure Messaging platform. Care teams can ask Layla questions about client…
5 MIN READ
Guide: The Future of AI in home and community care
How artificial intelligence, predictive analytics and AI agents are changing care delivery across Australia and New Zealand Home and community care providers across Australia and New Zealand are navigating one of the most complex periods in the sector’s history. Demand is rising. Reforms are underway. The workforce is stretched thin. At the same time, clients…
5 MIN READ
Your 8-week path to Support at Home readiness
The new Aged Care Act has been delayed to 1 November, giving providers more time to get ready. But as you know, time moves fast in aged care. Before the delay, we had 39 organisations go live within the same three-month period. With a proven implementation system in place, we saw an opportunity to help even…
5 MIN READ