Alayacare blogs
AI agents in home care: Real-world use cases and operational benefits
AI agents are quickly moving from concept to reality in home-based care. What began as early experiments in automation is now moving to daily operations, supporting scheduling, documentation, and care coordination behind the scenes. But understanding the real value of agentic AI means looking beyond the technology itself. The impact is becoming clearer in how…
5 MIN READ
Why flat files are putting Your Support at Home operations at risk
As Support at Home (SAH) requirements expand, providers are being asked to operate with tighter compliance, clearer reporting, and stronger financial oversight. But many organisations are still relying on flat-file claiming processes that were never designed for this level of complexity. What used to be “good enough” is now creating operational, financial, and governance risk. AlayaCare recently hosted a…
5 MIN READ
The next frontier: Agentic AI takes home-based care from insight to action
AI has already proven it can help teams make sense of complex clinical and operational data. But in an industry where staffing is stretched and regulations leave no margin for delay, the next step isn’t more insight — it’s action. That’s where agentic AI comes in, systems that can plan, reason through, and execute multi-step…
5 MIN READ
Six home care trends in 2026
2025 was a challenging year for home care providers in Australia and New Zealand. With the New Aged Care Act’s delayed rollout in Australia, organisations juggled day-to-day operations while adapting to a major regulatory overhaul. While compliance was the main focus, the rise of AI couldn’t be ignored. Many organisations began experimenting with AI, though time for full…
5 MIN READ
Residential care trends in 2026
It’s been a period of rapid change for the aged care sector. Providers spent 2025 adjusting their operations to ensure they met the standards laid out in the New Aged Care Act. As we move further into 2026, the focus on care delivery efficiency is intensifying, especially as providers work to balance staffing shortages with these new care requirements. Like home care, the sector has…
5 MIN READ
Your 6-week path to Support at Home readiness
Support at Home is here, and providers are expected to meet higher standards for compliance, reporting, and digital workflows. We’ve seen a surge of interest as providers look to move on from manual workarounds or outdated workflows that struggle to keep up with compliance. Our software was the first to be NOI certified and we were the first…
5 MIN READ
Rising clinical costs: How providers can stay ahead under Support at Home
Support at Home (SAH) reforms are changing the way providers deliver clinical care. Registered Nurse (RN) and allied health services now carry higher costs, putting more pressure on budgets. StewartBrown’s August 2025 Support at Home Pricing Survey shows that providers’ planned clinical service rates are higher than the Department’s earlier indicative estimates reflecting rising costs…
5 MIN READ
Personal care vs domestic assistance: The hidden SAH billing challenge
The Support at Home (SAH) billing rules require a clear separation between personal care and domestic assistance services. In the past, these costs were often bundled as personal care and domestic assistance are often delivered in the same visit. But now, providers must allocate costs correctly across service categories. StewartBrown’s August 2025 Support at Home…
5 MIN READ
How to get transport pricing right under SAH
Under Support at Home, transport pricing is one of the few areas where providers can be flexible. You can reflect real costs like staff time, fuel, vehicle depreciation, insurance, and admin overhead. That flexibility is useful but it also introduces complexity. StewartBrown’s August 2025 Support at Home Pricing Survey Sector Report shows the average transport…
5 MIN READ