Lee-Roy Chitambira
Guide: The Future of AI in home and community care
How artificial intelligence, predictive analytics and AI agents are changing care delivery across Australia and New Zealand Home and community care providers across Australia and New Zealand are navigating one of the most complex periods in the sector’s history. Demand is rising. Reforms are underway. The workforce is stretched thin. At the same time, clients…
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Your 8-week path to Support at Home readiness
The new Aged Care Act has been delayed to 1 November, giving providers more time to get ready. But as you know, time moves fast in aged care. Before the delay, we had 39 organisations go live within the same three-month period. With a proven implementation system in place, we saw an opportunity to help even…
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Your ultimate guide to Support at Home compliance
The new Aged Care Act takes effect on 1 November 2025, giving home care providers extra time to get compliant. Don’t just see this as a delay. It’s your opportunity to ensure you’re fully compliant with the new Support at Home requirements. That means aligning your systems to the Act, updating workflows, and freeing up…
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5 capabilities residential aged care providers need for the new Aged Care Act
The new Aged Care Act is raising the bar for residential aged care providers. Meeting these expectations isn’t just about compliance. It’s about building long-term capability across your organisation. At our Residential Roadshow, Amanda Sweeney, National Service Operations and Reporting Manager at Mission Australia’s Centre for Evidence and Insights, shared five critical areas where providers…
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A provider’s guide to the new Aged Care Act: HELF, whistleblowing and record keeping
Residential aged care providers are deep in preparation mode as the new Aged Care Act takes shape. While some changes build on existing residential practices, others introduce new expectations that require fresh thinking and action. At our recent Residential Roadshow, Anita Courtney, Aged Care & Home Care Principal at Russell Kennedy Lawyers unpacked key areas…
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Aged care reform: Six opportunities identified by a sector strategy expert
The new Aged Care Act offers residential providers a chance to sharpen strategy, improve governance, and focus on what really matters, delivering quality care. At our recent Residential Roadshow Nicki Doyle, Senior Managing Director at FTI Consulting, shared this perspective. She explained how the Act offers an opportunity to reset and build stronger, more future-ready…
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Tackling the care worker shortage: 5 effective strategies for retention
The care worker shortage and high turnover rates in the home care industry are a constant struggle for organisations. Currently, the turnover rate is about 30%, and replacing an employee can cost over $11,000 AUD in resources. So, the big question is, why is the turnover rate so high in this industry? How have other…
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On-Demand eLearning for Home Care: A Game Changer for Training and Productivity
In today’s modern, technology-driven world, every industry is turning towards automation to boost productivity and streamline operations. The same applies to the home care industry. For home care organisations, software onboarding can help them achieve their goals and objectives by increasing the productivity of staff members. The onboarding process is vital, especially for newly hired…
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5 (more) ways of reducing repetitive tasks through home care software solutions
Many home care organisations struggle with administrative burdens. Care workers spend a significant portion of their day on tasks like data entry and maintaining client records. These activities can take even more time for rural providers who travel long distances to reach clients. Our blog, 5 ways of reducing repetitive tasks through home care software…
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How do you handle repetitive tasks in home-based care? 5 tips to reduce time on admin tasks and focus more on your clients
57% of home care providers reported that they spend up to 3 hours a day on administrative tasks such as data entry, tracking client records, etc., according to a survey conducted by Home Health Care News. In addition, home-based care providers who work in rural areas often must travel long distances to get to their…
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