Dimity Kirkwood
Why flat files are putting Your Support at Home operations at risk
As Support at Home (SAH) requirements expand, providers are being asked to operate with tighter compliance, clearer reporting, and stronger financial oversight. But many organisations are still relying on flat-file claiming processes that were never designed for this level of complexity. What used to be “good enough” is now creating operational, financial, and governance risk. AlayaCare recently hosted a…
The next frontier: Agentic AI takes home-based care from insight to action
AI has already proven it can help teams make sense of complex clinical and operational data. But in an industry where staffing is stretched and regulations leave no margin for delay, the next step isn’t more insight — it’s action. That’s where agentic AI comes in, systems that can plan, reason through, and execute multi-step…
Six home care trends in 2026
2025 was a challenging year for home care providers in Australia and New Zealand. With the New Aged Care Act’s delayed rollout in Australia, organisations juggled day-to-day operations while adapting to a major regulatory overhaul. While compliance was the main focus, the rise of AI couldn’t be ignored. Many organisations began experimenting with AI, though time for full…
Residential care trends in 2026
It’s been a period of rapid change for the aged care sector. Providers spent 2025 adjusting their operations to ensure they met the standards laid out in the New Aged Care Act. As we move further into 2026, the focus on care delivery efficiency is intensifying, especially as providers work to balance staffing shortages with these new care requirements. Like home care, the sector has…
Residential care trends in 2025
2025 is shaping up to be a pivotal year for residential care in Australia. With the introduction of the new Aged Care Act, the sector is set for a major overhaul, compelling nearly every organisation to adapt their business practices. This legislation is expected to drive transformative change, reshaping how care is delivered and managed…