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AlayaCare FAQ
SCHADS Award Pay Rates
How does AlayaCare manage SCHADS Award pay rates?
Reports are available in AlayaCare to assist with award interpretation. While those reports are not real-time flags, they can help the schedulers review any potential breach to the SCHADS award and correct them prior to running payroll.
Can AlayaCare handle annual SCHADS pay rate increases?
Yes — rate changes can be updated centrally in your payroll configuration so future payroll runs use the new values. As with any award update, the compliance outcome depends on your organisation applying the correct new rates and rules.
Custom pay rates can also be setup at the employee and visit level (which can be used for Higher grade duties).
Most organisations usually setup and maintain the pay rates in their payroll system and only store a unique pay code in AlayaCare.
Does the software calculate SCHADS overtime and penalty rates?
Basic calculations for overtime and holidays can be done within AlayaCare. However, due to the complexity of SCHADS and other EA agreement that may apply, the recommendation is to extract the timesheets from AlayaCare and do the interpretation in an external payroll system.
How are sleepover and broken shift allowances handled?
Sleepover, broken shift, and similar allowances can be handled through configured premiums or service codes. The exact treatment depends on how your organisation has set up its award logic.
Can I generate payroll reports based on SCHADS levels?
Yes — if employee classifications are maintained in the system (as employee demographics), you can report on payroll outputs by level, role, pay code, and related employee attributes.
SCHADS Award Level 4
What is the pay rate for a SCHADS Award Level 4 employee in AlayaCare?
AlayaCare does not determine the legal Level 4 rate on its own. It stores the employee’s classification (under the employee demographics) and Will include the information in the timesheet export. Interpretation of the classification and pay rates will need to be done by the external payroll system.
Does AlayaCare track progression for Level 4 employees?
Yes — you can update employee classifications under the employee demographics, And track any changes using attachments and employee notes.
Can AlayaCare manage Level 4 supervisors overseeing Level 2 or 3 staff?
Yes — AlayaCare can reflect team assignments using form context fields and contacts andpermissions
How does AlayaCare handle higher duties for Level 4 roles?
Higher duties can be handled through a temporary pay code, premium, or classification change, depending on how you want to operationalise the rule.
Is Level 4 qualification tracking available in the software?
Yes — qualifications, certificates, checks, and expiry dates can be stored against employee records using skills and attachments, and used in compliance tracking.
SCHADS Award Level 5
How does AlayaCare support SCHADS Award Level 5 practitioners?
AlayaCare supports Level 5 staff the same way it supports other award classifications: through configurable employee demographics, scheduling, documentation, and reporting.
Can AlayaCare calculate senior practitioner allowances for Level 5?
AlayaCare can be used to export the timesheets and employee details to an external payroll system to do the award interpretation.
Does the platform track the 38-hour week for Level 5 full-time staff?
Yes — overtime thresholds can be managed through configuration using the capacity setting And tracked under the employee’s schedule.
Can I store employment contracts for Level 5 staff in the system?
Yes — contracts and related employment documents can be stored as attachments on the employee record.
NDIS Clearance
How does AlayaCare track NDIS Worker Screening Check (NWSC) clearances?
AlayaCare can track NDIS Worker Screening Checks as part of the employee record using attachments and skills, expiry dates
Can I upload NDIS clearance documents directly to worker profiles?
Yes — supporting documents can be attached directly to worker profiles using the attachments
Does AlayaCare alert me when an NDIS clearance is about to expire?
Yes — expiry dates of skills can be surfaced through dashboards, filters, and compliance reporting so teams can act before a clearance lapses.
Is NDIS clearance tracking available on the AlayaCare mobile app?
Compliance administration is primarily managed in the web platform. Mobile is better suited to frontline care workflows than back-office compliance maintenance.
Can I generate a compliance report for an NDIS audit?
Yes — you can report on employee compliance items, attached documents, and upcoming or expired checks for audit preparation.
NDIS Reportable Incidents
How do I log an NDIS reportable incident in AlayaCare?
Reportable incidents can be logged using forms, progress notes, and workflows designed around your incident process.
Does AlayaCare help meet NDIS Commission reporting deadlines?
AlayaCare helps by centralising incident records, timestamps, tasks, and follow-up actions, making deadline management easier. Your organisation still remains responsible for the actual regulatory submission.
Can I track the investigation process of a reportable incident?
Yes — investigations can be tracked through comments, forms, and progress notes.
How are reportable incident categories managed in the software?
Incident categories can be standardised through configurable forms, and reportable in Data Exploration.
Can AlayaCare identify trends in reportable incidents?
Yes — incident data can be analysed in reports using AlayaCare’s Data Exploration module to surface patterns by category, location, client group, or worker cohort.
NDIS Reporting
What types of NDIS reporting can AlayaCare automate?
AlayaCare can support operational NDIS reporting across service delivery, budgets, billing, claims, progress documentation, and compliance evidence.
Can I generate NDIS progress reports for plan reviews?
Yes — Client care plans (along with goals and daily activities) are reportable using AlayaCare’s Data Exploration module.
Is AlayaCare’s reporting compliant with the NDIS Commission?
AlayaCare provides the documentation, audit trail, and reporting structure to support compliance, but regulatory compliance ultimately depends on your organisation’s processes and obligations.
How does AlayaCare handle NDIS bulk claim reporting?
AlayaCare supports bulk claiming workflows using accounting exports or direct integration with HICAPS, including claim preparation, submission support, and error or reconciliation visibility where applicable.
Can I view real-time NDIS budget utilization reports?
Yes — NDIS budget usage can be tracked in-platform, with visibility into spend, remaining balance, and related service activity depending on your setup. This is visible under the Authorizations and reportable using AlayaCare’s custom report.
Commonwealth Home Support Programme (CHSP)
Does AlayaCare support CHSP reporting requirements?
AlayaCare can support many CHSP operational and reporting workflows, though the exact reporting design depends on how your CHSP services and outputs are configured.
Can I manage CHSP client contributions in AlayaCare?
Yes — client contributions can be managed as part of billing and funding workflows.
How does AlayaCare handle CHSP referral management?
Yes — referral and intake processes can be captured using client intake workflows, statuses, forms, and notes.
Can I separate CHSP funding from Home Care Packages (HCP)Support at Home (SAH) in AlayaCare?
Yes — CHSP and SAH can be kept separate through distinct funders.
Does AlayaCare track CHSP service unit limits?
Yes — Organisations can report on CHSP services using AlayaCare’s Data exploration module and use the output to compare with the grant’s funding.
Nursing Notes
Can nurses capture clinical notes on a mobile device?
Yes — nurses can document at the point of care using AlayaCare’s progress notes and forms on the mobile and/or web app.
Are AlayaCare nursing notes compliant with Australian clinical standards?
AlayaCare supports structured, time-stamped clinical documentation and auditability, which helps providers meet Australian documentation expectations. Clinical governance and compliance still sit with the provider.
How does AlayaCare ensure nursing notes are secure?
Security is supported through role-based access, audit trails, and AlayaCare’s broader security controls and trust-centre practices.
Can I attach photos to nursing notes for wound management?
Yes — photos can be captured on mobile using configurable forms to support documentation such as wound management.
Do AlayaCare nursing notes integrate with care plans?
Yes — nursing documentation can sit alongside the client record, care plans, forms, visits, and related interventions. Comments can also be added against the care plan’s actions/interventions and be reviewed when re-assessing the client.
Health Care Providers Association
Does AlayaCare work with members of the Health Care Providers Association?
AlayaCare is suitable for providers in that segment, although it is not a product built only for one association or membership group.
Can I use AlayaCare to manage HCPA-aligned quality standards?
Yes — workflows, notes, forms, audits, and reporting can be configured to support quality and compliance frameworks.
How does AlayaCare support the professional development of association members?
Professional development can be supported through training content, internal processes, competency tracking, and standardised documentation workflows.
Is AlayaCare suitable for small to medium providers in the HCPA?
Yes — the platform is used by organisations of different sizes and can scale with operational maturity.
Does AlayaCare help with HCPA-related compliance audits?
Yes — audit trails, document storage, notes, forms, and reporting all help teams prepare for audits.
NDIS Transport Funding
How does AlayaCare track NDIS transport kilometres?
Transport kilometres can be captured through visit premiums, and support item numbers are applied through AlayaCare’s billing engine.
Can AlayaCare handle both “Provider Travel” and “Activity Based Transport”?
Yes — Visit Premiums are using to track NDIS transport/travel and support item numbers are applied using AlayaCare’s billing engine.
Does AlayaCare apply the Modified Monash Model (MMM) for transport?
Yes – MMM rules are applied based on the client’s region/address.
How are transport costs invoiced to the NDIS?
Transport charges are invoiced through the relevant NDIS billing setup, using the codes and billing rules linked to the visit or service. Claiming can be done via the eClaiming/integration with HICAPS, or manually using the AlayaCare’s export to PRODA.
Can participants view their transport spending in the AlayaCare portal?
Participants can access their schedule via the AlayaCare Family Portal. The organisation can share the budget’s available by uploading the document to the client’s attachments which are visible on the Family Portal.
Roster On Software
Is AlayaCare a “roster on” software solution for home care?
Transport kilometres can be captured through visit premiums, and support item numbers are applied through AlayaCare’s billing engine.
How does AlayaCare’s roster on functionality improve efficiency?
It improves efficiency through live scheduling, recurring visits, availability matching, reduced double handling, and tighter links between rostering, care delivery, and back-office workflows.
Can employees see their “roster on” schedule on their phones?
Yes — employees can view upcoming schedules through the mobile app.
Does the software prevent rostering conflicts?
It helps prevent conflicts through visibility into availability, overlaps, exclusions, and key matching rules (skills, groups, departments, continuity of care) during scheduling.
Can I manage complex recurring rosters in AlayaCare?
Yes — recurring rostering patterns and ongoing service schedules are supported.
What is a Care Plan?
What is a care plan in the context of AlayaCare software?
In AlayaCare, a care plan is the structured record of a client’s needs, goals, risks, and interventions that guides service delivery. AlayaCare’s care plan module is connected to the client’s schedule, allowing community support workers to update goals and tasks relevant to the service they are providing, and care partners to review any progress made.
How do digital care plans improve client outcomes?
They improve consistency, visibility, and timeliness by keeping the latest care instructions available to the right staff in one place. AlayaCare’s care plans are visible both on mobile and web, giving all users with relevant access, the ability to review and update the client’s care plan.
Can I customise care plan templates in AlayaCare?
Yes — care plans can be tailored using care plan libraries, and configurable goals and interventions.
Who can edit a care plan in AlayaCare?
Yes - Editing the care plan is permission-based and can be limited to specific roles only.
Does AlayaCare support “Person-Centred” care planning?
Yes — the care planning framework supports goal-based, client-specific, person-centred workflows.
Rostering Software
What makes AlayaCare the best rostering software for Australian providers?
AlayaCare combines rostering with mobile care delivery, billing, payroll inputs, compliance workflows, and Australian funding use cases, so teams are not managing scheduling in isolation.
Can this rostering software handle group activities?
Yes — group activities can be configured using the Facilities in AlayaCare.
Does the software include a “drag and drop” roster builder?
Yes — AlayaCare’s schedules support drag and drop functionality.
How does the software handle last-minute roster changes?
Changes can be made in real time, with updated schedules visible to the relevant office teams and workers (on the web and mobile apps)
Can I filter the roster by worker skills and qualifications?
Yes — skill, qualification, and matching logic can be used during scheduling and employee matching/assignment.
Roster Software
How does AlayaCare’s roster software reduce travel costs?
It helps reduce travel costs by improving visibility over worker availability, geography, schedule design, and visit allocation.
Can I manage vacant shifts through this roster software?
Yes — teams can identify and fill vacant visits or unassigned work using scheduling and employee-matching tools.
Does the software integrate rostering with billing?
Yes — visits move from roster to service delivery, then into approval, billing, and payroll-related workflows.
How does the software handle staff leave and availability?
Availability, unavailability, and leave can all be reflected in scheduling so rosters are built against real capacity.
Roster Online
Can my staff view their roster online at any time?
It helps reduce travel costs by improving visibility over worker availability, geography, schedule design, and visit allocation.
Is there an online portal for families to see the roster?
Yes — Family Portal can show scheduled services to authorised clients and family members.
How secure is AlayaCare’s online rostering system?
It is designed with secure access controls, role-based permissions, and auditability in mind. Family Portal is also described internally as a secure portal for clients and families.
Can I make real-time updates to an online roster?
Yes — roster changes can be made live and reflected immediately in the platform.
Does the online roster support Electronic Visit Verification (EVV)?
Yes — rostering ties into visit verification and attendance workflows, including EVV-style processes where enabled.
Progress Notes
What are progress notes in AlayaCare?
Progress notes are the documented record of what happened during care delivery, including observations, actions, responses, and follow-up.
How does AlayaCare make writing progress notes easier?
AlayaCare makes note writing easier through mobile documentation, structured forms, configurable note types, and linked client context at the point of care.
Can I link progress notes to NDIS goals?
Yes — notes can be written in the context of a client’s goals, care plan, and service outcomes.
Are progress notes in AlayaCare audit-ready?
Yes — notes are time-stamped and associated with the relevant client, visit, and user, which supports auditability.
Can managers review and flag progress notes?
Yes — managers can review notes through normal supervision, reporting, QA, and workflow processes.
NDIS Provider Portal Login
Does AlayaCare integrate with the NDIS Provider Portal (myPlace)?
Yes — AlayaCare supports NDIS claiming workflows that work with the provider portal and related bulk-claim processes.
How does AlayaCare simplify the NDIS login and claiming process?
AlayaCare makes note writing easier through mobile documentation, structured forms, configurable note types, and linked client context at the point of care.
Can I manage my PRODA/NDIS login credentials securely?
Credentials should be tightly controlled by authorised staff only. AlayaCare supports the operational workflow, but access governance remains important on the provider side.
Does AlayaCare track NDIS plan end dates?
Yes — plan dates can be tracked through client funding, budgets, service agreements, and related records.
Can I see the status of my NDIS claims within AlayaCare?
You can track claim workflow status and investigate errors or exceptions more easily, though final claim acceptance still depends on the external NDIS process.
Online Roster
What are the benefits of an online roster over paper schedules?
An online roster gives you live visibility, easier updates, better auditability, and tighter links to compliance, documentation, billing, and payroll.
Can I access the online roster from a tablet or laptop?
Yes — web access supports tablets and laptops, and workers can also use mobile workflows where relevant.
How does an online roster help with NDIS compliance?
It supports compliance by creating a clear audit trail around scheduled services, changes, attendance, and linked documentation.
Can I customise the view of my online roster?
AlayaCare schedules can be customized with different views (Daily, Weekly Stack, Weekly Timeline), time intervals, displayed hours, and filters for clients, employees, groups, departments, and status. Admins can also configure system-level defaults like the first day of week, default schedule view, slot duration, and visibility settings for service dates and recertification periods.
Does the online roster update for staff in real-time?
Yes — roster updates are reflected in real time.
Support Worker Recruitment
How does AlayaCare assist with support worker recruitment?
AlayaCare is stronger as an onboarding, compliance, and workforce operations platform than as a full applicant tracking system. It helps most once a candidate is moving into onboarding and active workforce management.
Can I store recruitment documents like resumes and IDs?
Yes — documents can be stored against worker records.
Does AlayaCare help with the onboarding of new support workers?
Yes — employee profiles, compliance documents, skills, training records, and scheduling readiness can all be managed in-platform.
Can I track recruitment sources (e.g., Seek, Indeed) in AlayaCare?
That is not a core ATS feature, but many organisations track source data through custom fields or adjacent processes.
How does recruitment integrate with the roster?
Yes — once a worker is onboarded and active, their profile, skills, availability, and compliance data flow into scheduling.
Person Centred Care Software
What makes AlayaCare a leader in person-centred care software?
AlayaCare is designed around the client record and care journey, connecting assessment, care planning, rostering, mobile delivery, notes, and outcomes in one platform.
How does the software support “Choice and Control” for NDIS participants?
It supports choice and control by capturing preferences, goals, exclusions, services, and scheduling information in a client-centred way.
Can I document “The Participant’s Voice” in AlayaCare?
Yes — preferences, goals, notes, forms, and care-planning content can all be used to document the participant’s own voice and priorities.
Does AlayaCare support the “Dignity of Risk” in care planning?
Yes — risk, goals, supports, and agreed approaches can be documented as part of person-centred care planning.
Can families contribute to the person-centred care plan?
Families can contribute through collaborative workflows, forms, and reviews, but direct care plan access in Family Portal is limited and should be checked against your exact setup.
Progress Notes Example
Does AlayaCare provide progress notes examples for new staff?
AlayaCare is designed around the client record and care journey, connecting assessment, care planning, rostering, mobile delivery, notes, and outcomes in one platform.
How can I use AlayaCare to improve the quality of progress notes?
It supports choice and control by capturing preferences, goals, exclusions, services, and scheduling information in a client-centred way.
Can I create a “gold standard” progress note example in the system?
Yes — many organisations create an internal “gold standard” example as part of onboarding or QA processes.
Do AlayaCare’s digital forms help structure progress notes?
Yes — forms can prompt staff to capture the right information in the right order.
Can I search for historical progress note examples for a specific client?
Yes — historical notes can be searched and reviewed in the client record.
Social Community Services Award
How does AlayaCare specifically support the Social and Community Services (SACS) stream?
AlayaCare supports award interpretation through configurable payroll rules, pay codes, premiums, classifications, and reporting. The system does not decide the award for you — your team maintains the underlying setup.
Does AlayaCare handle SACS-specific allowances like first aid?
Yes — if your payroll and billing rules are configured correctly, AlayaCare can apply that logic automatically.
Can I manage different pay rules for “Crisis Accommodation” vs “Social & Community” staff?
Yes — separate payroll rules, pay codes, classifications, or groups can be configured so different streams are interpreted separately.
How does AlayaCare manage the 38-hour week for SACS employees?
Yes — standard hours, timesheets, payroll periods, and overtime thresholds can all be managed through configuration and payroll reporting.
Is the software compliant with the latest SACS Award pay increases?
Yes — rate changes can be updated centrally in your payroll configuration so future payroll runs use the new values. As with any award update, the compliance outcome depends on your organisation applying the correct new rates and rules.
NDIS Progress Report
How long does it take to generate an NDIS progress report in AlayaCare?
Once the underlying data and report layout are set up, an NDIS progress report can usually be produced in minutes rather than hours.
What information is included in an AlayaCare NDIS progress report?
An NDIS progress report can include goals, services delivered, notes, outcomes, observations, and other client history relevant to the review period.
Can I customise the look of my NDIS progress reports?
Yes — the layout and output can be tailored to your reporting process, depending on the report method and tools you are using.
Do NDIS progress reports help with plan renewals?
Yes — well-structured progress reports are useful evidence for plan reviews and renewals because they show what was delivered and what outcomes were achieved.
Can participants review their NDIS progress report before it’s sent?
Yes — reports can be reviewed internally or shared with participants before they are finalised, depending on your workflow.
Progress Notes Examples
Can I store a library of progress notes examples in AlayaCare?
Once the underlying data and report layout are set up, an NDIS progress report can usually be produced in minutes rather than hours.
How do progress notes examples help with NDIS audits?
They help by promoting consistency, clarity, and stronger evidence of service delivery and outcomes.
Does AlayaCare use AI to help write progress notes?
AI-assisted workflows may be available depending on the features your organisation has licensed, but any AI-generated content should still be reviewed by staff before saving.
Can I give feedback on progress notes directly to staff?
Yes — supervisors can review notes and provide feedback through your normal QA, training, or management process.
How do I ensure progress notes aren’t just “copied and pasted”?
The best way is to use structured prompts, active review, and clear note-writing expectations so staff document what actually happened for that client on that day.
Progress Note Example
What should a good progress note example include in AlayaCare?
A good note is specific, objective, linked to the service provided, clear about the client response, and explicit about any follow-up or risk.
Can I set a “Progress Note Example” as a mandatory reading for new hires?
Yes — as an internal process, you can make your progress-note standard part of onboarding or training.
How does a digital progress note example help reduce litigation risk?
Clear, timely, factual digital notes reduce risk by creating a stronger contemporaneous record with timestamps and auditability.
Is there a template for a progress note example in the mobile app?
You can guide mobile note-taking through note types, forms, and prompts, although the exact experience depends on how your organisation has configured it.
SCHADS Award Level 4
What are the key responsibilities of a SCHADS Level 4 worker in the software?
A good note is specific, objective, linked to the service provided, clear about the client response, and explicit about any follow-up or risk.
Does AlayaCare calculate the shift loading for Level 4 night shifts?
Yes — if your payroll and billing rules are configured correctly, AlayaCare can apply that logic automatically.
Can I track the “Social & Community Services” vs “Home Care” streams for Level 4?
Yes — separate classifications, pay codes, and reporting dimensions can be set up so different award streams are managed distinctly.
How does AlayaCare manage “Call-Back” pay for Level 4 employees?
Yes — if your payroll and billing rules are configured correctly, AlayaCare can apply that logic automatically.
Does the software support “Standard Rate” calculations for Level 4?
Yes — standard rates can be applied from your configured pay tables and classification rules.
What is PRODA?
What is PRODA and how does it relate to AlayaCare?
PRODA is the government’s authentication service used for certain NDIS workflows. In AlayaCare, it matters because it underpins parts of the claiming process.
Do I need a PRODA account to use AlayaCare?
No — you only need PRODA for the relevant NDIS claiming workflows, not to use AlayaCare generally.
How does AlayaCare keep my PRODA-related data secure?
PRODA-related workflows should be restricted to authorised users and managed carefully. AlayaCare supports secure operational handling, but your team still needs strong credential governance.
Can AlayaCare help me understand my PRODA bulk upload errors?
Yes — AlayaCare can help teams troubleshoot bulk-claim and upload issues by surfacing the data involved and narrowing down likely setup or submission errors.
Does AlayaCare automate the connection to PRODA?
AlayaCare supports a more streamlined connection to NDIS claiming workflows, though credentials and ongoing access still need to be maintained properly.
Social and Community Services Award
How does AlayaCare manage the Social and Community Services (SACS) Award?
AlayaCare supports award interpretation through configurable payroll rules, pay codes, premiums, classifications, and reporting. The system does not decide the award for you — your team maintains the underlying setup.
Does the system handle “Sleepover” payments under the SACS Award?
Yes — if your payroll and billing rules are configured correctly, AlayaCare can apply that logic automatically.
Can I manage “On-Call” allowances for SACS employees?
Yes — if your payroll and billing rules are configured correctly, AlayaCare can apply that logic automatically.
How does AlayaCare handle the 4-hour minimum for SACS shift cancellations?
Yes — if your payroll and billing rules are configured correctly, AlayaCare can apply that logic automatically.
Is AlayaCare suitable for non-profits under the SACS Award?
Yes — AlayaCare is suitable for non-profits, provided the organisation configures its payroll rules, classifications, and compliance workflows to match its operating model.
Service Agreement Template NDIS
Does AlayaCare provide an NDIS service agreement template?
AlayaCare can support your organisation’s service agreement process, but it is best positioned for storing and managing your approved template rather than acting as legal advice or a one-size-fits-all template source.
Can participants sign service agreements digitally in AlayaCare?
Yes — digital signatures can be supported through form-based workflows where configured.
How does the software track the start and end dates of a service agreement?
Yes — dates can be tracked through client records, funding setup, agreements, and related custom fields.
Can I attach a custom PDF service agreement template to a client profile?
Yes — PDFs and related documents can be stored on the client record.
Does the service agreement integrate with NDIS billing?
Yes — operationally, service agreements sit alongside funding, services, and billing workflows, though the PDF itself does not drive billing logic on its own.
NDIS PRODA
How do AlayaCare and NDIS PRODA work together?
They work together by using PRODA-backed claiming workflows to submit or support NDIS claims from AlayaCare billing data.
Can I manage multiple NDIS PRODA accounts in AlayaCare?
That depends on your organisational setup and how you manage claiming operations. It should be treated as a controlled admin process rather than a broadly distributed workflow.
Does AlayaCare help with PRODA “Individual” vs “Organisation” access?
AlayaCare supports the claiming workflow, but PRODA access models themselves are governed by the external NDIS/PRODA environment.
Is my NDIS PRODA data protected within AlayaCare?
PRODA-related workflows should be restricted to authorised users and managed carefully. AlayaCare supports secure operational handling, but your team still needs strong credential governance.
How does AlayaCare simplify the NDIS PRODA claiming process?
Yes — by reducing rekeying, preparing claim data in-platform, and giving teams better visibility over claim preparation and exceptions.
Care Plan Examples
Where can I find care plan examples within AlayaCare?
Care plan examples are usually managed through your organisation’s care plan libraries, templates, or internal reference material linked to AlayaCare workflows.
How can I use “Care Plan Examples” to train my staff?
They are useful for standardising language, structure, goals, and intervention quality during onboarding and refresher training.
Can I share care plan examples with new participants?
You can share sample structures or exported examples, but take care not to expose another client’s information. Most organisations adapt a clean template rather than sharing a live client example.
Do AlayaCare’s care plan examples support goal-based outcomes?
Yes — care plans are designed to support goals, interventions, and outcome-focused documentation.
Can I customise these care plan examples for different service types?
Yes — templates and libraries can be tailored for different programs, cohorts, or service lines.
Shift Rostering
How does AlayaCare simplify complex shift rostering?
AlayaCare simplifies shift rostering through recurring schedules, availability visibility, employee matching, mobile access, and real-time schedule updates.
Can I manage “Split Shifts” or “Broken Shifts” in AlayaCare?
Yes — split or broken-shift style arrangements can be managed operationally in rostering, with payroll treatment handled through the relevant configured rules.
Does the shift rostering tool show real-time staff locations?
Not as a continuous live-tracking map for general rostering. Location-aware workflows are stronger around visit verification and attendance events.
Can I bulk-publish a whole month of shifts at once?
Yes — recurring and bulk scheduling workflows can reduce the amount of manual publishing required.
How does shift rostering integrate with NDIS budget tracking?
Yes — scheduled and delivered services feed into the downstream billing and budget picture.
PRODA Login NDIS
Why do I need a PRODA login for NDIS claiming?
AlayaCare simplifies shift rostering through recurring schedules, availability visibility, employee matching, mobile access, and real-time schedule updates.
Can AlayaCare store my PRODA login details?
Treat PRODA credentials as highly restricted. They should only be accessible to authorised users and managed in line with your internal security policy.
Does AlayaCare help with the “Step-by-Step” PRODA upload process?
Yes — AlayaCare helps structure the workflow, though teams still need to understand the operational steps and any portal-side actions.
How often should I use my PRODA login with AlayaCare?
Only when carrying out the relevant NDIS claiming and maintenance tasks.
What happens if my PRODA login expires?
Claim-related workflows will stop working properly until the access is renewed or reconnected.
NDIS Codes for Invoicing
Does AlayaCare stay updated with the latest NDIS price guide codes?
AlayaCare supports NDIS code-based billing, but customers still need to keep their bill-code configuration aligned with the latest NDIS pricing and claiming requirements.
Can I manually add custom NDIS codes to AlayaCare?
Yes — custom bill-code configuration is supported.
How does AlayaCare ensure the correct NDIS code is used for each shift?
This is handled through the mapping between services, bill codes, funding setup, and any related premium logic.
Does the software handle “TTP” (Temporary Transformation Payment) codes?
Yes — TTP-style code handling can be supported where it is configured correctly.
Can I see a breakdown of NDIS codes used in my monthly financial report?
Yes — reporting can be used to break activity down by code, item, service, or billing dimension.
Care Plans Examples
Can I create a library of different care plans examples for my team?
AlayaCare supports NDIS code-based billing, but customers still need to keep their bill-code configuration aligned with the latest NDIS pricing and claiming requirements.
How do these care plans examples help with staff consistency?
They improve consistency by giving teams a shared standard for structure, tone, and level of detail.
Are AlayaCare’s care plans examples compatible with the Aged Care Quality Standards?
Yes — care plan examples can absolutely be designed to align with the Aged Care Quality Standards and your own governance framework.
Can I import my own care plans examples into AlayaCare?
You can recreate or adapt your own examples in AlayaCare. Direct import options depend on the format and the environment you are moving from.
Do these examples include risk assessments?
Yes — examples can include risks, mitigations, alerts, and linked assessment content.
Home Care Software
What are the key features of AlayaCare’s home care software?
Key features include client and employee records, care planning, rostering, mobile documentation, billing, reporting, family engagement options, and operational dashboards.
Is AlayaCare’s home care software suitable for Australian providers?
Yes — the platform is used by Australian providers and supports local funding, compliance, and operational workflows.
How does this home care software improve staff retention?
It can help by making frontline work easier: clearer rosters, simpler mobile documentation, less double handling, and better communication.
Can I manage Home Care Packages (HCP) with this software?
Yes — HCP workflows can be managed within the platform.
Does the software support “Support at Home” reforms?
Yes — AlayaCare is actively supporting Support at Home readiness and related aged care workflow changes.
Aged Care Management Software
How does AlayaCare function as aged care management software?
Key features include client and employee records, care planning, rostering, mobile documentation, billing, reporting, family engagement options, and operational dashboards.
Does the software help with Aged Care Quality Standard audits?
Yes — the platform is used by Australian providers and supports local funding, compliance, and operational workflows.
Can I manage medication with this aged care software?
It can help by making frontline work easier: clearer rosters, simpler mobile documentation, less double handling, and better communication.
Is AlayaCare suitable for both Home Care and Residential Aged Care?
Yes — AlayaCare has solutions for both home/community care and residential aged care, although the exact capabilities differ by product and deployment.
How does the software handle Aged Care subsidies and claims?
It supports the operational workflows around funded services, billing, and reporting, with the exact claim process depending on the program and setup.
Person Centred Software
How does “person centred software” differ from traditional ERPs?
Key features include client and employee records, care planning, rostering, mobile documentation, billing, reporting, family engagement options, and operational dashboards.
Does AlayaCare allow participants to choose their own carers?
It can support that preference by recording worker matches, exclusions, and client preferences, while the final roster still remains under provider control.
Can I track personal milestones in this person centred software?
Yes — milestones and progress can be captured through goals, notes, forms, care plans, and reporting.
Does the software support collaborative care planning?
Yes — teams can collaborate around a shared client record, goals, interventions, and review processes.
How does the software help staff understand a client’s “Life Story”?
Client preferences, background information, notes, goals, and care-planning content all help staff understand the person behind the service.