10 Questions to ask when looking for a Home Care software platform

The importance of the home care industry is increasing considering the rapidly growing senior population and the benefits home care will have on delivering quality care to those who need it. While home care is poised to play a key role in the coming years, technology will become a major factor in ensuring the care provided is of the highest quality. Software platforms and EHR (Electronic Health Record) solutions help drive home care organisations in times of high demand by helping them increase efficiencies and streamline workflows.  

This is an exciting time for the home care industry; organisations have the chance to function more efficiently and help improve client outcomes. But when it comes to implementing a home care software platform for your organisation, there are a number of things you should consider before you start the process.   

Here are 10 questions to ask when looking for a home care software platform and how the AlayaCare platform can help support organisation growth:   

1. How difficult is it for you to keep track of care worker in-services and certifications?  

AlayaCare’s employee profiles give you full visibility into care worker skills, qualifications and certifications. The solution also sends notifications when their certifications are about to expire or need to be renewed.  

2. How long does it take you or your staff to reconcile the schedule each week?  

With our cloud-based solution, your organisation can completely eliminate paper processes, including paper schedules and time sheets. Organisation staff can simply log into the AlayaCare solution and have immediate access to their schedules, with all changes updated in real-time.  

3. Are you finding inefficiencies in intake, billing, and payroll systems?  

Manage billing, payroll and intake all from one solution with the AlayaCare back office suite module.  

4. How easily does your current system make it for you to see care worker arrival times or notify you if they were late for appointments?  

The AlayaCare dashboard has key performance indicators (KPIs) that notify you when a scheduled visit is late or missed. The solution is also equipped with telephony or GPS-enabled Electronic Visit Verification (EVV) so you have complete visibility into when and where your care workers clock in and out of a visit.  

5. How does your current system help you with HIPPA compliance initiatives?  

Integrating a software solution such as AlayaCare will allow secure clinical documentation in a multi-tiered and secure messaging, HIPPA-compliant cloud environment.  

6. How easy is it for you to see changes in client status?  

All changes and updates are recorded in real-time in the AlayaCare solution. You have full visibility into changes in a client’s status.   

7. How easily does your system make it for you to see if care workers are completing activities of daily living (ADLs) on-site?  

AlayaCare’s “task” and care plan functionality allows care workers to document the execution and completion of activities in real-time. All completed tasks are date and time-stamped within the system for full stakeholder visibility.  

8. Can you easily export data out of your current system to inform business decisions (i.e., the number of hours a week you are billing, the number of care workers with specific certifications who are available within a given week, etc.)?  

AlayaCare’s data exploration and automated report-building tool makes pulling reports stress-free by allowing qualified employees to generate flexible pivot tables, and business intelligence reports at the click of a button. All your reports are neatly presented online and are available for export in PDF & CSV formats, for further analysis and manipulation as needed.  

9. Do you have the ability to mass-text your care workers from your current system?  

Through the cloud-based system, AlayaCare will be able to communicate with care workers in the field through the mobile care worker app or directly through the solution.  

10. Are you able to restrict permissions and access within your current system?  

Controls and permissions in the AlayaCare platform can be adjusted and customised based on various user roles.  

Interested in a free demo?  We would love to show you how we can help.