Australia
Your 6-week path to Support at Home readiness
Support at Home is here, and providers are expected to meet higher standards for compliance, reporting, and digital workflows. We’ve seen a surge of interest as providers look to move on from manual workarounds or outdated workflows that struggle to keep up with compliance. Our software was the first to be NOI certified and we were the first…
Residential care trends in 2025
2025 is shaping up to be a pivotal year for residential care in Australia. With the introduction of the new Aged Care Act, the sector is set for a major overhaul, compelling nearly every organisation to adapt their business practices. This legislation is expected to drive transformative change, reshaping how care is delivered and managed…
5 ways to reduce the risk of hospitalisations in home care
Operating in the home care space comes with a certain level of expected risk. After all, you’re working with people who need additional support, who rely on your services to provide high-quality care so they can continue living their lives without barriers or hinderance. When not adequately managed, it’s well-known that certain events can lead…
Challenges and opportunities in home and residential care in 2025
The start of a new year brings a new reality for home and residential care providers. With exponential growth in the sector, many are feeling the weight of equally exponential challenges. These pressures are further compounded by the rollout of new government programs, which creates a complex and, at times, unsettling environment. Yet, as the…
Considering AlayaCare? Here’s what happens after you sign up
It’s a big decision to transition to any new software. At AlayaCare, we have many people to help guide you through the process. From business development managers to professional services consultants, customer relationship managers, and everyone else in between, we have a passionate team that lends their expertise to get your organisation up and running…
Navigating the new Aged Care Act: Key impacts for providers
UPDATED: 26/6/2025 Update: The Aged Care Act is now set to begin on 1 November 2025 Originally scheduled for July, the Aged Care Act has been delayed to give providers more time to get ready. This extra runway is your chance to prepare for new legislation, streamline processes, and free up staff time through smarter, more…
10 years of AlayaCare, 10 years of Better Outcomes
This year is AlayaCare’s 10th anniversary. In ten years, we’ve built our business to 700 global customers, enabled over one billion scheduled visits, and opened nine offices worldwide. For ten years we’ve had our heads down, focusing on how we can develop new and innovative technology that addresses the greatest barriers affecting the home, disability…
Tackling the care worker shortage: 5 effective strategies for retention
The care worker shortage and high turnover rates in the home care industry are a constant struggle for organisations. Currently, the turnover rate is about 30%, and replacing an employee can cost over $11,000 AUD in resources. So, the big question is, why is the turnover rate so high in this industry? How have other…
5 emerging AI trends in home care in 2024
Everyone is talking about the power of ChatGPT, machine learning, and large language models. This is how we can use them in the home care space.
5 (more) ways of reducing repetitive tasks through home care software solutions
Many home care organisations struggle with administrative burdens. Care workers spend a significant portion of their day on tasks like data entry and maintaining client records. These activities can take even more time for rural providers who travel long distances to reach clients. Our blog, 5 ways of reducing repetitive tasks through home care software…
Scheduling optimisation for home and disability care
AlayaCare is harnessing artificial intelligence to create optimised algorithms that modernise staff allocation in home & disability care Scheduling is the lifeblood for home and aged care providers, as they work tirelessly to ensure that our loved ones receive the care they need. And organisations know that providing consistent, fully allocated shift work to their…
How Do I Choose the Right Home Care Software Vendor?
Looking for a new home care software vendor can be a complicated task—there’s no doubt about that. If you’ve already started your research, I’m sure you’ve found that the market has gotten pretty crowded with a number of vendors that all seem to be offering the same features. With the home care landscape shifting to…
The evolution of workplace training in a post pandemic world
In the wake of the COVID-19 pandemic, the business world underwent a sizable shift in the way we work and learn. The pandemic accelerated the adoption of online learning and remote work, forcing both employees and companies to adapt swiftly. Zoom calls and online learning modules became the norm. The transition from traditional in-person training…
Working for AlayaCare: Rachel’s story
At AlayaCare, we’re proud to have a unique team of specialised, local experts supporting our customers every day. For Rachel Linton-Mapp, a registered nurse and our Professional Services Manager (Residential), working with AlayaCare has been a rewarding experience professionally. But even more than that, AlayaCare has provided a supportive and caring environment, where a focus…
Boost your RCM: 3 ways home care software can improve billing and payroll
Revenue cycle management (RCM) is a vital component of any health care organisation, and home care providers are no exception. One of the biggest challenges in RCM and accounting management is the billing and payroll process, which can be a time-consuming, tedious, and error-prone task if done manually. But, with the advent of home care…
10 Questions to ask when looking for a Home Care software platform
The importance of the home care industry is increasing considering the rapidly growing senior population and the benefits home care will have on delivering quality care to those who need it. While home care is poised to play a key role in the coming years, technology will become a major factor in ensuring the care…
What is context switching and how is it affecting your team’s productivity?
In today’s fast-paced work environment, context switching is emerging as a significant barrier to team productivity. Constantly shifting between tasks, applications, and projects can severely impact focus, efficiency, and overall output. In this article, we will delve into the detrimental effects of context switching and provide valuable strategies for minimising its impact. By recognising and…
Discover the 4 benefits of using a visit optimisation tool for care providers
Delivering exceptional home care services requires competent care workers with appropriate abilities to fill vacant visits; this process of finding the right fit can be time consuming and inefficient with challenges in: As the demand for in-home care services surges, so do these challenges and one of the biggest hurdles is the delay in assigning…
Life Plus’ weekly hours have quadrupled with AlayaCare
For Michelle Batchelor, CEO of Life Plus, going live with AlayaCare has signalled a new age of success for the organisation. Thanks to AlayaCare, Life Plus has been able to streamline and optimise their operations, while reducing the administration strain on their teams.
Can a user-centric mobile app be improved? Yes, it can.
Elevating the User Experience: How we improved our mobile app at AlayaCare When you partner with AlayaCare, system updates are good news. And we’ve recently made some improvements to the AlayaCare Cloud mobile app that we’re especially excited to share with our customers. Day in, day out, our mission is to deliver the most people-centred…
Working for AlayaCare: Sheetal’s Story
At AlayaCare, we want our people to thrive and be their very best. For Sheetal, Senior Quality Assurance (QA) Analyst, feeling that she is making a difference in her work, and being able to refine and apply her skills to help her team is essential. “AlayaCare is offering me what I have always wanted to…
The 6 steps of implementation with AlayaCare
Are you thinking about working with AlayaCare and wondering what is involved in implementation? Lindzie Mahnig, Director of Client Services, at AlayaCare ANZ, talks through the six stages involved in our implementation and what to expect during every phase.
That’s a wrap for Better Outcomes 2022
Held at Sydney’s iconic Luna Park, Better Outcomes 2022 brought together aged care and disability professionals, provider representatives, and industry thought leaders to celebrate healthcare technology and improved customer outcomes.