How caregiver feedback is shaping the future of our mobile app

When you’re juggling back-to-back visits, squeezing in meals, and trying to keep everything on track, you need a mobile app that works with you — one that’s fast, intuitive, and built for the realities of delivering care in the field.

For caregivers, our mobile app isn’t just another tool, it’s an essential part of their daily rhythm. It’s how they check schedules, complete tasks, conduct client visits, and stay connected while on the move. Glitches, delays, or guesswork simply aren’t an option.

That’s why AlayaCare puts caregiver voices front and center. We listen closely to what’s working and what we can do better — so your agency can deliver quality care without the hiccups.

How we listen, respond, and turn your feedback into real improvements

App store reviews are more than star ratings, they’re a direct line to the people using the app every day. For AlayaCare’s users, every review — positive or negative — receives a personalized response. While this level of responsiveness may not be typical, for us, it’s essential. These conversations help us go deeper, uncover root causes, and act faster. 

As patterns emerge, especially around critical workflows, those insights don’t just get logged. They actively shape our roadmap going forward. For instance, over the past year caregivers consistently flagged login friction, connectivity issues, and data loss as key challenges. 

Here’s how we’ve responded:

• Simplified login: After launching a new authentication system to strengthen security, caregivers informed us that the login process had become disruptive to their workflow. In response, we introduced a native login flow with biometric options like fingerprint and facial recognition, making secure access faster and more intuitive.
  
• Better data retention: One of the most pressing concerns caregivers shared was losing information after spending time filling out forms. We prioritized backend updates to protect in-progress documentation and reduce the risk of data loss during visits.
  
• UI improvements: Navigation and key workflows have been refined to better support caregivers’ routines. We focused on simplifying high-touch areas of the app to make it faster and easier to use. 

Over time, caregivers have returned to update their reviews, not just because they were heard, but because they saw real change. Their feedback has helped drive ratings to 4.1–4.8 stars across iOS and Android in the US and Canada — a response that shows we’re not just listening, we’re delivering where it counts.

What we prioritize — and why it matters

When feedback comes in — whether through reviews, direct outreach, or support channels — it helps us identify what needs attention. But not all issues are equal. To make the most significant impact, we focus on three things: how many users are affected, how disruptive the issue is, and how urgently it needs to be resolved.

This approach helps us prioritize updates that improve everyday workflows across the board. It’s why some updates — like refining the login experience or improving data stability — were fast-tracked. These issues directly affected care delivery by creating friction during visits, causing lost documentation, and slowing down caregivers in the field. 

Staying focused on real-world use and high-impact problems like these ensures each improvement reflects what matters most to the people relying on us every day.

What’s coming next in the mobile caregiver app

The next round of updates continues to reflect what we’ve heard from caregivers — especially around visibility, reliability, and ease of use.

1. Offline mode enhancements: Caregivers working in rural or low-connectivity areas will soon benefit from automatic syncing of key visit data ahead of time. This means fewer disruptions during home care visits, regardless of signal strength.
   
2. New calendar view: A simplified calendar layout will make it easier to see upcoming visits at a glance. Whether weekly, monthly, or daily, caregivers will be able to view and manage their schedules in the format that works best for them. It’s a small shift that supports day-to-day planning and helps reduce scheduling friction across teams.

Both updates are designed to reduce friction, improve clarity, and support the realities of working in the field. They also benefit agency leaders by helping frontline teams stay informed, prepared, and connected throughout the day.

We’re building this app with you

Your input continues to shape everything we do. If you’re using our mobile app and have something to share — an idea, a challenge, or a feature request — we want to hear it.

Leave a review in the app store or connect with us directly. Every comment helps us build a better tool — one that supports you in delivering quality home care every day.