Support at Home software that keeps you compliant and paid
AlayaCare’s Support at Home software helps Australian home care providers manage every SaH funding pathway: Ongoing, Restorative Care, Assistive Technology, Home Modifications and End of Life, in one platform. Track pooled budgets, quote new clients, and claim directly to Services Australia, so your team spends less time reconciling and more time delivering care.
Trusted by more than 330+ customers and thousands of users around the world
Built so your margin can be protected
A configurable platform that’s easy to adapt as Support at Home rules evolve, backed by AlayaCare’s dedicated ANZ Support at Home team.
Track your Care Management spend, stay compliant
Monitor Care Management utilisation across service delivery areas and clients in real time. See budgets, remaining balance and spend trends by Service Provider and quarter, so you never exceed the 10% funding cap.
Quote clients accurately, from day one
Build a clear services plan during onboarding, mapping visits and rates to the right SaH service categories. See a full cost breakdown as you plan, then share a printable quote with the client and their family.
One record, every pathway covered
Set up a Funding Episode for Ongoing care, Restorative Care, Assistive Technology, Home Modifications or End of Life Care, then add bill codes and episodes of care against it. Track invoice and claim status by client, right down to the Services Australia ID.
Stay ahead of every quarterly funding cycle
Forecast client budgets against Support at Home fiscal quarters, from July to September and beyond. Spot funding gaps early and keep every client’s care plan compliant and fully funded.
Claims that reconcile themselves
Claims submit straight to Services Australia via API, with every claim checked and reconciled automatically. Discrepancies surface immediately, so nothing sits unresolved until statement time.
Ready to start? Book a demo and speak to an expert
See how AlayaCare can help your organisation first-hand with a demo that will show you the benefits of our platform and answer all your questions.
Support at Home, answered
Common questions about Support at Home compliance, claiming and how AlayaCare fits in.
Support at Home is the Australian Government’s in-home aged care program, replacing Home Care Packages, Short-Term Restorative Care and CHSP. It started on 1 November 2025, giving providers a single, simpler framework for delivering and funding in-home care.
AlayaCare gives you real-time budget visibility through the Care Management Dashboard, keeping the 10% care management cap in check. Service Planner quotes costs upfront, while quarterly forecasting and direct claiming with Services Australia keep pricing accurate from 1 July 2026.
Yes. AlayaCare’s Care Management Dashboard gives you clear visibility of the pooled 10% budget, helping you manage claiming, pricing and cash flow confidently under Support at Home’s price caps from 1 July 2026.
Yes. AlayaCare’s Funding Episodes cover all Support at Home pathways, including Restorative Care, Assistive Technology, Home Modifications, End of Life Care and Ongoing support, so you can plan, claim and track each one separately with full budget visibility.
AlayaCare claims directly through Services Australia’s API and reconciles payments automatically. It covers all Funding Episodes, including Ongoing, Restorative Care, Assistive Technology, Home Modifications and End of Life Care, so you get accurate claims without manual double-handling.