Success Story

Seasons Living cuts scheduling workload in half with AlayaCare

50%

cut in scheduling time

Streamlined

care operations across all communities

Improved

staff satisfaction

Industry
Retirement living and aged care

Founded
2009

Location
South East Queensland

Employees

About Seasons Senior Living

Seasons Seniors Living (Seasons Living) is a trusted provider of retirement living and aged care across South East Queensland. Known for their commitment to quality care, they run thriving independent living communities that intersect luxury and convenience. They’ve recently expanded into residential aged care. With more facilities on the way, Seasons Living is focused on sustainable growth and giving all residents an exceptional experience.

Interview with

Stephanie Chan
Finance Systems Accountant, Seasons Living Australia

The Challenge

Seasons Living has built a reputation for providing high standards of care across its communities. But behind the scenes, their software wasn’t keeping up. On the home care side of their business, scheduling was a particular sore point. It was slow and manual and often handled through spreadsheets.

“We had an experience with another provider where we actually started the implementation, but it wasn’t working out and we were using spreadsheets to manage care,” explains Stephanie Chan, Finance Systems Accountant at Seasons Living Australia.

Scheduling visits is a challenge across the home care industry. Without the right tools, it can be slow, complex, and error-prone. Seasons Living relied on eight full-time staff for scheduling.

Stephanie and many of her team members had used AlayaCare in previous roles and knew it would solve Seasons Living’s scheduling dilemma.

Watch the video

The Solution

Seasons Living chose AlayaCare because it could support both sides of their business. They implemented AlayaCare Cloud for their independent living communities and AlayaCare Residential for their residential aged care facility.

“One of the main reasons we chose AlayaCare is because of the scheduling abilities within the program,” says Stephanie. “On the residential side, we’ve also been impressed by the clinical tools and assessments.”

AlayaCare’s scheduling feature makes rostering simple and fast. All visits and staff schedules are visible in one place and can be updated easily with drag and drop. Schedulers can also match the right staff member to the right client based on skills, availability and location.

Seasons Living is now working closely with AlayaCare on several new projects. They are midway through implementing Support at Home functionality in AlayaCare Cloud, ready to go live for the government deadline.

The team is also preparing to use AlayaCare’s Connector feature to integrate with their external finance systems, helping them manage supplier expense workflows more efficiently.

The Result

Since moving to AlayaCare, Seasons Living has cut its scheduling workload by 50%, freeing resources and making operations much more efficient.

“Across our sites we now have four schedulers,” explains Stephanie. “That’s pretty amazing because we’ve halved the workload for scheduling, which makes us much more efficient.”

On top of this, satisfaction has increased as the right carers are now matched with the right participants. The system is also easier to use, so staff are much happier.

Beyond scheduling, AlayaCare has helped Seasons Living streamline care operations across all facilities, ensuring consistency for both retirement living and residential residents.

On the residential side, the ability to import data and make changes has set the organisation up for smooth expansion. With several new residential facilities in the pipeline, Seasons Living is well prepared for growth.