Success Story
Dovida keeps in-home care operation running on AlayaCare Cloud
Industry
In‑home aged care
Founded
2005
Location
Australia, New Zealand, France, Ireland, Netherlands, Switzerland, USA (and expanding)
Employees
12000
About Dovida
Dovida is one of Australia’s largest home care providers, supporting older Australians to live independently at home through a network of over 60 locations nationwide. Dovida delivers high-quality, person-centred care designed to support, empower and uplift individuals, with services tailored to each person’s needs.
Services include companionship, domestic assistance, personal care, meal preparation, medication reminders and transport to appointments, shopping or social outings. Specialised support includes dementia care and palliative care, with live-in care options also available. Care can be provided from two hours through to 24 hours a day and can be funded privately or through government-supported programs.
A long‑term AlayaCare Cloud customer, Dovida uses the platform to manage scheduling, care management, compliance, funding visibility and communication between office staff, field teams and families.
Interview with
Jeff Wardell
Technology Lead, Dovida
The Challenge
Growing a global, values‑driven in‑home care organisation over 20+ years has brought new layers of complexity for Dovida.
As the company expanded, acquired and consolidated franchise offices into one corporate structure, and navigated major reforms such as Support at Home, its operations became increasingly sophisticated – and the stakes for getting technology right grew even higher.
“While many of our tech systems and processes were national, local franchise implementation created fragmented platforms, overlapping systems, and inconsistent ways of working. We’ve had to onboard each office to a more standardised and scalable corporate operating model,” explains Technology Lead at Dovida, Jeff Wardell.
Dovida needed its long‑standing core platform to keep pace with this evolution by:
- Supporting high‑volume scheduling and rostering across sites and time zones
- Providing a single, trusted dataset for clients, workforce and funding
- Meeting growing compliance and reporting requirements
- Enabling real‑time communication between office staff, field workers and families
- Remaining highly reliable, so care delivery was never compromised
At the same time, Jeff and his team wanted to unlock more value from a mature system, moving beyond foundational use into advanced reporting, analytics and integrations.
The Solution
Dovida uses AlayaCare Cloud as the central platform for its in‑home care operations. Across the business, teams rely on it to:
- Manage client schedules and rosters
- Update and review client profiles
- Use reports and data to optimise the workforce
- Coordinate care management tasks
- Meet compliance obligations in multiple jurisdictions
Jeff explains, “In short, it is a very capable product with a lot of capabilities in different areas. As a business of our size, we’re still growing, and I think there are more efficiencies to be found.”
He adds, “It’s one dataset, and data’s everything. Because it’s one ecosystem to do all of these different things, that’s where the real gains are. Even after all these years of us using it, we’re not fully utilising all of its capabilities.”
By standardising on one platform, Dovida has been able to bring previously independent franchise offices into a common ecosystem, without losing operational continuity.
“AlayaCare is so embedded into the business now that it’s like the engine of a car — you’ve just got to have it to move forward.”
The Result
“We wouldn’t be in a position to support our clients without AlayaCare. It is fundamental to keeping this business running,” says Jeff.
In three years leading Dovida’s technology team, Jeff has not seen AlayaCare Cloud go down once.
“The overall AlayaCare platform meets all of our needs, and we’re excited to explore future capabilities.”
With Support at Home now in full swing, Dovida uses AlayaCare’s data capabilities to maintain better oversight of client funding and balances, helping ensure time is managed appropriately against available funds, clients receive the services they’re entitled to, and reporting to regulators is accurate and timely.
Jeff sees this as a critical foundation for sustainable operations under the new model — and an area where further product development will unlock even richer insights.
For Jeff, the return on investment is clear when comparing AlayaCare with other systems in Dovida’s stack.
“For how good the product is, it’s very cost‑effective. We have another database product that costs way more and does less. AlayaCare is significantly ahead in terms of its cost structure.”
After more than 15 years on the platform, Dovida continues to grow with AlayaCare Cloud at the centre of its operations.
“Of course we would recommend AlayaCare Cloud. It is such a solid backbone for our business, it’s enabled this business to really become quite efficient with all aspects of what we do.”
Looking for a long‑term technology partner for in‑home aged care?
Discover how AlayaCare Cloud can help your organisation build a resilient, scalable and reform‑ready care operation.