Your ultimate guide to Support at Home compliance  

The new Aged Care Act takes effect on 1 November 2025, giving home care providers extra time to get compliant.  
 
Don’t just see this as a delay. It’s your opportunity to ensure you’re fully compliant with the new Support at Home requirements. That means aligning your systems to the Act, updating workflows, and freeing up staff time with smarter, more efficient processes. 

Unsure where your organisation stands on compliance? Use our Support at Home compliance checklist to assess your readiness across critical areas.  

Built from months of collaboration with government and vendors, it reflects everything we’ve designed into the AlayaCare platform. 

Use it to spot gaps, prioritise your next steps, and get your team and systems ready for the future. Even if you’re not an AlayaCare customer, it’s a practical pulse check for your organisation. 

The Support at Home compliance checklist  

Use this checklist to see how ready your organisation is for Support at Home and identify what to focus on next. 

1. Are you compliant with the rights-based approach to care? 

Support at Home puts human rights at the centre of in-home care. That means embedding dignity, choice, and respect into everyday practice from planning to documentation to how teams interact with clients and families. 

Check compliance by asking: 

• Do your care plans clearly document each client’s preferences, goals, and cultural needs? 
• Can your team demonstrate that care decisions align with the Statement of Rights? 
• Is client feedback collected systematically and used to improve care? 

AlayaCare enables you to embed rights-based care through: 

• Documenting individual preferences, dignity-related goals, and cultural needs in care plans.
• Tracking feedback and follow-up actions in one place.  

2. Are your care plans compliant with individual goals and cultural considerations? 

Effective care planning goes beyond ticking boxes. It should reflect each client’s unique goals, cultural background, and the limits of their approved services. 

Check compliance by asking: 

• Are care plans regularly updated to reflect changing needs? 
• Can your staff easily update care plans, including while delivering care? 
• Do care plans clearly reference cultural considerations? 

AlayaCare enables you to personalise and manage care plans through: 

• Using configurable templates and goal-based planning tools to personalise care plan.  
• Making real-time updates with our mobile point-of-care app, so care teams always have the latest information.  
• Providing alerts and audit trails that ensure regular review and meet compliance requirements. 

3. Are your incident and feedback management processes compliant? 

Support at Home places greater emphasis on continuous improvement and responsiveness to consumer experience. That means having structured systems in place to capture, respond to, and learn from feedback, complaints, and incidents. 

Check compliance by asking: 

• Do you have documented workflows for complaints, incidents, and service reviews? 
• Can your teams track and resolve issues collaboratively? 
• Is feedback used to drive service improvements? 

AlayaCare enables you to strengthen feedback and incident management by: 

• Providing built-in tools to manage incidents, risks, and complaints in one place. 
• Allowing teams to log, track, and resolve feedback collaboratively across roles. 
• Creating a clear, auditable record that supports compliance and drives improvement. 

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4. Are your services aligned with the new Support at Home service list? 

Support at Home introduces standardised service types that may differ from your current offerings. It’s important to map your existing services to these new categories to ensure accurate booking, reporting, and claiming. 

Check compliance by asking: 

• Have you updated your service catalogues and care plans to reflect the new SAH service types? 
• Are your internal documents and scheduling workflows aligned with the new terminology? 
• Do your staff understand the changes and correctly classify services? 

AlayaCare enables you to align and manage your services by: 

• Updating configuration to match Support at Home requirements, ensuring up-to-date service definitions. 
• Tagging visits and services accurately for better reporting and funding claims. 
• Simplifying workforce matching with clear service classifications for efficient staff assignment. 
• Forecasting quarterly budgets to maximise resources and avoid overspending.

5. Is your data ready and fully auditable? 

Support at Home requires providers to deliver evidence-based care and meet strict data standards. Accurate, auditable data is key to compliance and continuous improvement. 

Check compliance by asking: 

• Can you access up-to-date dashboards on care delivery and quality? 
• Do you have complete audit trails for service history and client progress? 
• Are you generating reports that demonstrate reform readiness? 

AlayaCare enables you to maintain data readiness and auditability through: 

• Real-time dashboards that offer clear visibility into care delivery, quality measures, and operational performance. 
• Comprehensive audit trails that securely capture service history, progress notes, and documentation all in one place. 
• Customisable reports to track compliance, monitor outcomes, and confidently prepare for audits. 

6. Are you prepared for the new assessment and reassessment model? 

Support at Home introduces a single assessment system that changes how referrals, eligibility, and reassessments are managed. Understanding these changes is crucial to staying compliant and ensuring timely care.  

Check compliance by asking: 

• Do you understand how the new assessment process affects referrals and eligibility? 
• Are reassessments scheduled and managed efficiently? 
• Can your team access and share client records for coordinated care? 

AlayaCare enables you to manage assessments and reassessments by: 

• Automating reassessments to schedule timely reviews and maintain compliance. 
• Sharing client records for better visibility and team coordination. 
• Simplifying tracking and documentation of reassessment outcomes to support prompt decisions and reporting. 

7. Are your claiming and funding systems compliant with the new requirements? 

Support at Home introduces tighter rules requiring closer alignment between the care delivered and the claims submitted. Ensuring your funding and billing processes are accurate and efficient is critical to maintain cash flow and compliance. 

Check compliance by asking: 

• Are your claims reconciled in full, every time? 
• Can you verify visits and fix anomalies in advance to avoid issues with claiming? 
• Are billing, approvals, and remittance tracking integrated and easy to manage? 

AlayaCare enables you to streamline claiming and funding management by: 

• Generating accurate claims with proactive error flags to prompt updates to ensure approval on first submission, cutting delays and rework. 
• Managing funding for current home care packages under IPA and Support at Home in one platform for smooth transitions. 
• Verifying visits with digital check-ins and linking care activities to claims for compliance and transparency. 
• Integrating billing, approvals, and remittance tracking to simplify financial workflows. 

8. Do you have full visibility and control over workforce scheduling? 

Matching the right worker to the right client at the right time is essential under Support at Home. Skills-based scheduling ensures quality care and compliance, while strong workforce visibility helps you deliver consistent services and use resources efficiently. 

Check compliance by asking: 

• Can you schedule staff based on skills and availability efficiently? 
• Do care workers use mobile tools to check in and document visits? 
• Are training records and certifications tracked in your CMS to ensure appropriate client-employee matching? 

AlayaCare enables you to strengthen workforce visibility and scheduling by: 

• Using intelligent rostering and availability management to match staff skills with client needs efficiently. 
• Offering mobile check-in and GPS tracking to verify visits and ensure accurate documentation. 
• Using support worker management tools to track training records, certifications, and shift history for compliance and quality assurance. 

9. Are you prepared to engage clients and families digitally? 

Support at Home raises the bar for communication and transparency. Providers need to keep clients and families informed and involved. Done well, digital engagement builds trust and strengthens person-centred care. 

Check compliance by asking: 

• Do you provide portals or tools for clients and families to access care information? 
• Can you share care notes and visit summaries securely and easily? 
• Are you using SMS or in-app messaging for timely updates? 

AlayaCare enables you to engage clients and families digitally by: 

• Providing portals for transparent access to care information and updates, available on web and mobile. 
• Sharing notes, care plans, schedules and clinical information to keep everyone aligned. 
• Offering the ability to subscribe to email notifications and in-app messaging for timely updates and better communication. 

Get Support at Home ready by November 1 – act now 

Now’s your chance to get ahead. 

This checklist is just the beginning. We’re working closely with providers to prepare for the biggest change to in-home aged care in a generation. Let’s use this time wisely. 

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