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Wrapping up 2021: a message from our General Manager


It’s hard to believe that another year has passed us by – and unfortunately another year of managing COVID along with all the other changes that have happened across the sectors we support. Here at AlayaCare, we continue to be in awe of all our clients as you navigate this new world, and the additional safety measures that need to be implemented, with commitment and resilience.  

Inspired by how hard you’ve been working to support your staff and clients, AlayaCare staff banded together to take part in Walktober – a month-long fitness challenge that encouraged our teams to focus on their wellness and raise funds for our communities. Throughout October, we recorded a total of 8,114,550 steps and raised $4,144 for three incredible initiatives being led by our clients: the Brotherhood of St Laurence’s Anti-Poverty Week Campaign, the Alpine Valleys Community Leadership Program and BaptistCare’s Hopestreet.

Our team continues to grow

While 2021 certainly had many challenges, our Australian and New Zealand (ANZ) footprint continues to grow. We increased our client base by 10.5% and our local team has grown 29.5%, with additional roles being approved to support our ANZ clients. We currently have 10 new roles we will be recruiting for in 2022 – so if you know anyone who is looking for a change or keen to join an innovative software company, please visit our Careers page to apply. We are also pleased to report our staff engagement at AlayaCare is well above industry average and our eNPS is sitting at 56.

Supporting and engaging our clients

Over the last year we have continued to focus on streamlining our processes and looking for ways to better support our clients through implementation and post go-live. There is still more for us to achieve and we will continue to make this a key objective for our team to ensure your experience with the AlayaCare team is as seamless as possible.

The ongoing COVID-19 restrictions meant that face to face gatherings were a challenge, however we still presented several webinars across the year to ensure we continued interacting with our clients. These covered a range of topics including quarterly product updates, Customer Advisory Board sessions, IPA updates, Data Exploration 2.0 training, and partner profiles. We also ran a series of wellbeing and mental health awareness webinars to support our network during lockdown.

Always evolving, always innovating

We know that the residential, home and community, and the disability sectors are complex and changing environments. And because we know these industries first-hand, we’re able to stay in front of these changes and position our clients for success into the future. That’s why at AlayaCare, we have continued to innovate within our go-forward products, ensuring we evolve our software to remain one step ahead of the digital transformations that the government is keen to implement following the Royal Commission into Aged Care Quality and Safety recommendations.

AlayaCare has supported our clients through the transition of the Improved Payment Arrangements for Home Care Packages, developed tools to support the implementation of the Serious Incident Reporting Scheme and the behaviour support updates for restrictive practices. Our goal is to minimise the administrative burden that many of these changes often bring and support our clients in whatever way we can to make the transition as seamless as possible.

Throughout the year, we have also invested heavily to develop enhancements across the home care mobile app, improvements in our scheduling tools, a major overhaul of our family portal and a new billing and document collation framework. Additionally, we’ve rolled out flexible Visit Verification tools, a new data exploration package, a new medication management module, and a new learning management system (LMS). We have also continued to make enhancements to our residential clinical module including the Chart Revamp, developed framework for Transition to Aged Care Web Services and progressed to Beta for our AlayaCare Residential finance and back office module.  

Thank you for 2021 

As 2021 draws to an end, we want to thank you for your ongoing support, patience and resilience as we all navigated the many challenges of this year together.  We are so thankful that you continue to trust us as your software vendor and we look forward to working with you all in 2022.  Our very best wishes to you, your team and your families for a wonderful, happy and safe Christmas and New Year. 

Annette Hili
General Manager, AlayaCare ANZ  

To learn more about how AlayaCare can help grow your business, contact us today.



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