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AlayaCare Launches Visit Optimiser-Automation for Vacant Visit Scheduling

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Home-based aged care technology provider unveils latest premiere technology powered by advanced algorithms to fill vacant visits, match most suitable care providers to clients, and save time and fuel through efficient routing plans

SYDNEY, AUSTRALIA-19th April 2023-AlayaCare, a developer of aged, home and disability care operations platform, today announced Visit Optimiser-to help home care organisations increase their workforce efficiency and enhance care worker scheduling for better client care and outcomes. Visit Optimiser is a product of the AlayaLabs team, created to leverage innovative advanced algorithms, machine learning, and AI for the AlayaCare Cloud platform. In developing Visit Optimiser, the team was tasked to create an application that automates placing care workers with vacant client visits, remove manual guesswork in scheduling, and reduce mileage, travel time, and wait times to improve client experience and foster employee satisfaction. AlayaCare Visit Optimiser is available now as part of AlayaCare Cloud platform, helping revolutionise the entire home, disability, and aged care sectors.  

Care providers today share one common challenge—staffing. One of the greatest pain points in assuring an organisation’s workforce is optimally deployed is scheduling and matching care workers to clients in the most efficient and optimised manner possible. The AlayaLabs group at AlayaCare took this challenge on by applying advanced algorithms to analyse workforce availability, client preferences, and skillsets to match client care needs for continuity.  

Manual scheduling requires time, effort, guesswork, and analytical thinking when addressing location, mileage, travel time, and proximity from the care worker to the client. Visit Optimiser removes these time-consuming pain points within a fraction of the time. Service providers will also benefit from more fulfilled staff and improved workforce retention by providing Visit Optimiser’s automated ability to prescribe the best travel routes, paired with the right care worker to the shift best matching their skill set. 

Key features and benefits for AlayaCare Visit Optimiser 

  • Identify best care worker matching needs of client 
  • Offer out assignments for vacant visits in bulk 
  • Bulk assign vacant visits to employee(s) 
  • Select and configure priority parameters for employee(s) matching clients 

Scheduling is the lifeblood for home care businesses, and keeping staff allocated to best match clients’ needs can be a complex process. Early Visit Optimiser beta testers noted that visibility, speed, and efficiency helped negotiate staff availability with automated travel times, proximity to clients with mapping visualisations, and ease-of-use to be a game changer. “Filling vacant visits was a very manual process, taking up to two hours a day. With Visit Optimiser, it only takes me 30 minutes or less, so I can quickly provide care givers a shift offer they are more likely to accept, making negotiations and scheduling much easier,” said a care coordinator during product testing. 

“Our mission at AlayaLabs is to bridge the best of AI and machine learning innovation with the practical needs of our customers,” said Naomi Goldapple, Senior Vice President of Data & Intelligence, AlayaCare. “AlayaLabs learned that manually scheduling vacant visits with limited staffing was a major pain point for our clients. Our team got to work creating the best solution to maximise a care worker’s scheduled time and travel routes—allowing our loved ones to get the most consistent care at home for better outcomes,” added Goldapple. 

“With the surging demand for home and disability care—an automated approach to scheduling offers a unique advantage for service providers,” said Annette Hili, General Manager, AlayaCare Australia / New Zealand. “By far, one of the most complex roles in home care today is the job of the scheduler—juggling priorities to ensure appropriately skilled care workers are allocated to each visit within the timeframe they are available. AlayaCare Visit Optimiser supports schedulers by connecting clients with minimised travel distances, so care workers spend less time and fuel driving—all while keeping up with daily schedule changes as they come through,” added Hili.  

What most differentiates AlayaCare Visit Optimiser from other scheduling tools on the market is its tested outperformance in baseline workflow scheduling and ability to rapidly search, geo-locate, route, and assign matches in bulk and in real-time. Improved data quality in Visit Optimiser also translates into more accurately maintained data in schedules and client/employee profiles over baseline data options. 

Visit Optimiser is available now as an integrated feature in AlayaCare Cloud.

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