This year’s lineup features visionary leaders and our keynote speaker, sharing insights on AI and its transformative impact on aged and disability care.
Dr Jordan Nguyen, CEO & Founder
Psykinetic
Jordan Nguyen is a biomedical engineer, inventor, author, futurist, and TV presenter (ABC & Discovery Channel). As Founder and CEO of Psykinetic, he leads a team developing life-changing technology for people with disabilities and older adults. Their innovations include mind-controlled wheelchairs that expand mobility, eye-controlled instruments enabling people with cerebral palsy to perform music live, and virtual and augmented reality applications for care, learning, and inclusion.
Jordan is recognised as a global technology innovator and thought leader, advocating for a future where technology empowers care rather than replaces it. At Better Outcomes, he will explore the intersection of technology and humanity, sharing insights on how inspiration comes first, how to balance AI innovation with building and protecting trust, and how AI can enhance human connection.
Adrian Schauer, Chief Executive Officer and Co-Founder
AlayaCare
Adrian Schauer is the CEO and Co-Founder of AlayaCare. By combining remote patient monitoring, clinical documentation and back-office software, AlayaCare is disrupting how home care is delivered, managed and able to meet increasing system needs and client expectations. Adrian is recognised as a global technology leader and is actively involved in the industry through his board work with Chipcare, TrackTik, and Resolver. He is the co-founder of the Madiro Fund, an organisation created to support innovative solutions to health problems in low-income countries.
At Better Outcomes, Adrian will show how smarter platforms and agentic AI can ease frontline workloads, improve care planning, and drive the sector toward connected, intelligent care.
Annette Hilli, Managing Director ANZ
AlayaCare
Annette leads AlayaCare’s Australia and New Zealand operations, bringing over 23 years of experience in aged and community care, including serving as COO of BaptistCare.
As Managing Director ANZ, she drives growth, innovation, and the use of data to improve outcomes for aged and disability care providers. Passionate about quality care, Annette has dedicated her career to supporting the elderly and disabled community. At Better Outcomes, Annette will explore how AI can empower providers to deliver quality, efficient, person-centred care—strengthening, not replacing, the human connection at the heart of care.
Naomi Goldapple — SVP, Data & Intelligence
AlayaCare
Naomi leads AlayaCare’s innovation strategy, using data and applied research in machine learning and optimisation to help providers operate efficiently and improve clinical outcomes. Naomi also has a wealth of experience as a start-up entrepreneur and a seasoned business executive.
At Better Outcomes, Naomi will outline the frameworks leaders need to embed AI sustainably and discuss ethical AI in practice.
Alex Skinner — Senior Customer Insights & Strategy Manager
AlayaCare
Alex has experience across every stage of the customer journey. He began at AlayaCare in implementation before supporting more than 200 organisations globally as a Solutions Engineer. Today, he shapes AlayaCare’s AI strategy with a focus on agentic workflows.
At Better Outcomes, Alex will demonstrate how AlayaFlow’s advanced AI agents deliver immediate value by automating scheduling, streamlining service delivery, and de-risking critical business processes.
Jon Middleton — Director, Product Management & Technical Services
AlayaCare
Jon leads AlayaCare’s product and technical strategy, ensuring platforms meet the unique needs of the ANZ aged and disability care sectors. With over 18 years in aged care technology, including roles at BaptistCare NSW & ACT and Telstra Health, Jon brings deep industry expertise and a focus on building solutions that improve outcomes for providers and clients.
At Better Outcomes, Jon will lead a breakout session on the latest AlayaCare Cloud enhancements, upcoming priorities, and the product’s long-term direction.
Arif Mohamed — VP, AlayaCare Residential
AlayaCare
Arif leads AlayaCare’s Residential division, driving initiatives that shape the future of residential aged care. He brings more than 16 years’ experience in enterprise resource planning and technology transformation, including leadership roles at Ozcare. His work helps providers improve outcomes, streamline operations, and deliver better care.
At Better Outcomes, Arif will offer a first-hand look at the trajectory of residential care, highlighting key capabilities, recent advancements, and strategic investments transforming care delivery.
Miranda Smelt — Manager, Solution Engineering
AlayaCare
Miranda oversees Solution Engineering at AlayaCare, helping clients use technology to improve care delivery and efficiency. With hands-on experience in project implementations, she’s a familiar face at industry conferences and known for her friendly, approachable style.
At Better Outcomes, Miranda will lead a breakout session on using advanced form features, templates, calculations, Flowsheets, and Connector to streamline documentation, reduce errors, and deliver stronger insights.
Charlotte Adam — Customer Solutions Consultant
AlayaCare
Charlotte brings expertise in project management, customer success, and technology implementation. With a Master’s in International Business and Finance, she helps clients achieve successful outcomes through creative, practical solutions.
At Better Outcomes, Charlotte will join Miranda in a breakout session to show how advanced forms, templates, calculations, Flowsheets, and Connector can streamline documentation, reduce errors, and deliver stronger insights.
Stay tuned for more speaker announcements!
Previous attendees loved Better Outcomes:
My highlight of the conference was meeting and interacting with people who are current users of AlayaCare, and hearing their responses and outcomes to challenges I am currently experiencing. I gained a lot of valuable knowledge that I then brought back to my team.
There were some really good examples of ideas leadership in the industry at the conference. The opportunity to reconnect with others throughout Australia, and directly with the AlayaCare staff was excellent.
A fabulous opportunity to spend time with the AlayaCare Executive team. We returned to work energised and with a roadmap of improvements that will deliver significant efficiencies in our business.