Wednesday 25 February 2026
Empowering Human-Centred Care With AI
8.30am – 9.30am | Light Breakfast and Partner Expo
Start your day with a light breakfast and discover how our partners are helping you deliver better care and outcomes for the people you support.
Demo Zone Explore how AlayaCare uses AI and next-generation technology to support residential and home care. Meet our team, see solutions in action, and discover how innovation drives better outcomes.
Customer Experience Zone Connect with our team to get answers on features, functionality, and support, and learn how to get the most out of AlayaCare.
9.30am - 9.35am | Welcome
Emcee, AlayaCare
9.35am - 9.40am | Welcome to Country
9.45am - 10.05am | Empowering Human-Centred Care with AI
Annette Hili, Managing Director ANZ, AlayaCare
As the sector navigates new standards, workforce pressures, and increasing expectations, how can providers harness the power of AI to support—not replace—the human touch? Join Annette Hili, Managing Director ANZ at AlayaCare, as she explores how AI can be a powerful enabler for providers striving to deliver quality, efficient, and person-centred care.
Managing Director ANZ, AlayaCare
10.05am - 10.40am | The path forward: Technology and human-centred care
Adrian Schauer, Founder and CEO, AlayaCare
Join Adrian Schauer, Founder and CEO of AlayaCare, as he calls on the industry to reimagine what’s possible in the aged and disability sector. Discover how smarter platforms and agentic AI can ease frontline burdens, enhance care planning, and set the pace for the future of care.
Founder & CEO, AlayaCare
10.40am - 11.10am | Morning Tea and Partner Expo
Take a break, enjoy refreshments, and connect with peers and partners.
Explore innovative solutions and see how AI and technology can boost care and streamline operations.
Demo Zone Explore how AlayaCare uses AI and next-generation technology to support residential and home care. Meet our team, see solutions in action, and discover how innovation drives better outcomes.
Customer Experience Zone Connect with our team to get answers on features, functionality, and support, and learn how to get the most out of AlayaCare.
11.10am - 12.10pm | Keynote Speaker
Dr Jordan Nguyen, Founder and CEO, Psykinetic
Dr Jordan Nguyen, biomedical engineer, futurist, and award-winning innovator, is redefining how technology can enhance lives in aged and disability care.
Known for his human-first approach, Jordan reveals how AI and emerging technologies can lift barriers, empower providers, and refocus care on what matters most — human connection.
Founder and CEO, Psykinetic
12.10pm - 12.25pm | Industry Panel
Join leaders from AlayaCare as they explore how artificial intelligence is being applied across the care landscape today.
From improving operational efficiency and decision-making to enhancing client and workforce experiences, this session dives into the real-world potential of AI in aged and disability care.
12.25pm - 1.25pm | Lunch and Partner Expo
Recharge with a delicious lunch and take the opportunity to connect with peers, catch up, and explore how AI and innovation can transform care.
Demo Zone Explore how AlayaCare uses AI and next-generation technology to support residential and home care. Meet our team, see solutions in action, and discover how innovation drives better outcomes.
Customer Experience Zone Connect with our team to get answers on features, functionality, and support, and learn how to get the most out of AlayaCare.
1.25pm - 2.25pm | Product Breakout Sessions: What's Next for AlayaCare
Explore the future of our technology with dedicated sessions led by our product experts. Discover recent enhancements, emerging capabilities, and how our solutions are evolving to support your organisation’s needs. Each session wraps with an interactive Q&A so you can dive deeper into what matters most to you.
AlayaCare Cloud
Join for an engaging look at what’s new and what’s ahead for our product. This session will walk you through the latest enhancements while also providing insight into the product’s direction and upcoming priorities. We’ll wrap up with an interactive Q&A, giving you the opportunity to engage directly with our product experts.
Director of Product Management & Technical Services – ANZ
AlayaCare Residential
Attend for a comprehensive look at the product’s future trajectory. This session will offer you a first-hand look at our newest advancements and capabilities. We’ll conclude with an interactive Q&A session, giving you the opportunity to engage directly with our product experts.
Vice President of AlayaCare Residential
Nightingale Customer Welcome Session
Join us for a dedicated welcome session designed exclusively for Nightingale customers attending their first Better Outcomes. Hear from a Nightingale representative and AlayaCare’s product team as they share an update on the acquisition, what’s ahead for Nightingale, and how we’re bringing our communities together for a stronger future.
2.40pm - 3.25pm | Breakout Sessions: Tackling Today's Challenges
Choose from focused breakout sessions designed to give you practical strategies in AI, compliance, digital workflows, and care quality. You’ll find targeted, actionable insights that match your role and the real-world challenges you’re navigating.
1. AlayaFlow for today’s workload: AI agents that amplify your strategic impact [HOME AND COMMUNITY CARE]
Alex Skinner, Senior Customer Insights & Strategy Manager, AlayaCare
Explore how AlayaFlow's advanced AI agents are redefining home care operations. We will demonstrate how AlayaFlow delivers immediate value by enabling you to automate scheduling, streamline service delivery, and de-risk critical business functions. This is your chance to see the technology in action, understand its strategic roadmap, and ask our experts your questions in an interactive Q&A.
Senior Customer Insights & Strategy Manager, AlayaCare
2. Navigating privacy, compliance, and ethical innovation in home and community care [HOME AND COMMUNITY CARE]
Naomi Goldapple, Senior Vice President of Data & Intelligence, AlayaCare
A deep dive into what ethical AI really looks like in home and community care. We’ll unpack our privacy-by-design approach, compliance guardrails, and the key lessons we’ve learned from deploying AI tools across providers. Walk away with practical guidance on adopting AI safely and confidently, without compromising client trust.
Senior Vice President of Data & Intelligence, AlayaCare
3. Supercharging care quality & efficiency with AlayaCare Cloud intelligent digital forms [HOME AND COMMUNITY CARE]
Miranda Smelt, Manager, Solution Engineering, AlayaCare and Charlotte Adam, Customer Solutions Consultant, AlayaCare
Consistent, reliable workflows are critical for quality care. This session explores how advanced AlayaCare form features, templates, calculations, Flowsheets, and Connector, can streamline documentation, reduce errors, and create stronger insights. We’ll also show how collaborative and client-facing forms improve communication and support a single source of truth. Ideal for leaders wanting scalable, efficient, data-driven workflows.
 Miranda SmeltManager, Solution Engineering, AlayaCare |
 Charlotte AdamCustomer Solutions Consultant, AlayaCare |
4. Navigating regulatory compliance: Balancing quality care with accountability [RESIDENTIAL]
Anita Courtney, Aged Care & Home Care Principal, Russell Kennedy Lawyers
Delivering high-quality care while staying compliant is more complex than ever. Anita brings her expertise in aged care law to guide providers through practical strategies for balancing accountability and operational excellence. Learn how to navigate audits, manage regulatory risk, and embed a culture of compliance, without compromising resident care.
Aged Care & Home Care Principal, Russell Kennedy Lawyers
3.30pm - 4.00pm | Afternoon Tea and Partner Expo
Recharge with afternoon tea and learn about innovative solutions that can enhance your operations and improve client outcomes
Demo Zone Explore how AlayaCare uses AI and next-generation technology to support residential and home care. Meet our team, see solutions in action, and discover how innovation drives better outcomes.
Customer Experience Zone Connect with our team to get answers on features, functionality, and support, and learn how to get the most out of AlayaCare.
4.00pm - 4.25pm | Building AI Capability That Lasts: A Practical Guide for Care Leaders
Naomi Goldapple, Senior Vice President of Data & Intelligence, AlayaCare
As AI reshapes care delivery, leaders face new decisions about technology, governance, and organisational readiness. In this session, AlayaCare’s Senior Vice President of Data & Intelligence breaks down the essential frameworks executives need: when to build vs buy, how different management tiers get value from AI, and the levers that drive lasting adoption. You’ll leave with a clearer path to embedding AI in a way that strengthens operations, supports your workforce, and positions your organisation to thrive.
Senior Vice President of Data & Intelligence, AlayaCare
4.25pm - 4.40pm | Industry Panel
Industry leaders take the stage to explore one of the key challenges shaping aged and disability care — and what it means for the future of the sector.
4.40pm - 5.20pm | Q & A with AlayaCare Executives
An interactive Q&A with AlayaCare executives — your opportunity to ask questions, share feedback, and hear directly from our leadership team.
5.20pm - 5.25pm | Closing and Thank You
An opportunity to recap the conference’s key insights and takeaways, while looking forward to the future of innovation and excellence in aged and disability care.
5.30pm - 8.30pm | Cocktail Party
Unwind at our signature Cocktail Party. Connect with peers, celebrate, and enjoy the vibrant atmosphere of Sydney’s newest state-of-the-art venue, ILUMINA, in the heart of the CBD.
Some aspects maybe subject to slight changes.
Previous attendees loved Better Outcomes:
My highlight of the conference was meeting and interacting with people who are current users of AlayaCare, and hearing their responses and outcomes to challenges I am currently experiencing. I gained a lot of valuable knowledge that I then brought back to my team.
There were some really good examples of ideas leadership in the industry at the conference. The opportunity to reconnect with others throughout Australia, and directly with the AlayaCare staff was excellent.
A fabulous opportunity to spend time with the AlayaCare Executive team. We returned to work energised and with a roadmap of improvements that will deliver significant efficiencies in our business.