AlayaCare
What successful AI implementation really looks like in aged care
A lot of organisations are using AI. Very few are getting real value from it. Research from McKinsey shows that 88% of organisations use AI in some form. But only 6% are high performers, meaning they can actually measure the value AI brings to their business. Last year, 42% of companies abandoned most of their…
Why frontline care workers are abandoning AI
Most organisations roll out AI and call it a win when staff log in. But if that’s how you’re measuring success, you might be missing what’s really happening on the ground. Here’s a pattern that plays out again and again in aged care AI rollouts: administration and finance teams adopt quickly. Frontline care workers don’t.…
Building an agentic AI strategy in home care: Where leaders should start
Key takeaways Most home care operations aren’t slow because of a lack of effort. They’re slow because work depends on constant coordination. Schedulers check in on intake, intake follows up on missing details, and billing waits for documentation. Small delays stack up, and work stalls while someone tracks down the next step. Agentic AI changes…
Full beds, falling margins: what the latest aged care data tells us
To say that the home, community and residential care sectors are under strain is not revelatory. The introduction of the Aged Care Act amidst a backdrop of new technology and pressure for high-quality care has resulted in a sector under constant strain. This has been confirmed by recent reports developed by StewartBrown that outlined the…
AI agents in home care: Real-world use cases and operational benefits
AI agents are quickly moving from concept to reality in home-based care. What began as early experiments in automation is now moving to daily operations, supporting scheduling, documentation, and care coordination behind the scenes. But understanding the real value of agentic AI means looking beyond the technology itself. The impact is becoming clearer in how…
Your 6-week path to Support at Home readiness
Support at Home is here, and providers are expected to meet higher standards for compliance, reporting, and digital workflows. We’ve seen a surge of interest as providers look to move on from manual workarounds or outdated workflows that struggle to keep up with compliance. Our software was the first to be NOI certified and we were the first…
Rising clinical costs: How providers can stay ahead under Support at Home
Support at Home (SAH) reforms are changing the way providers deliver clinical care. Registered Nurse (RN) and allied health services now carry higher costs, putting more pressure on budgets. StewartBrown’s August 2025 Support at Home Pricing Survey shows that providers’ planned clinical service rates are higher than the Department’s earlier indicative estimates reflecting rising costs…
Personal care vs domestic assistance: The hidden SAH billing challenge
The Support at Home (SAH) billing rules require a clear separation between personal care and domestic assistance services. In the past, these costs were often bundled as personal care and domestic assistance are often delivered in the same visit. But now, providers must allocate costs correctly across service categories. StewartBrown’s August 2025 Support at Home…
How to get transport pricing right under SAH
Under Support at Home, transport pricing is one of the few areas where providers can be flexible. You can reflect real costs like staff time, fuel, vehicle depreciation, insurance, and admin overhead. That flexibility is useful but it also introduces complexity. StewartBrown’s August 2025 Support at Home Pricing Survey Sector Report shows the average transport…
Why home care providers need to consolidate suppliers and pre-book visits under Support at Home
Support at Home is encouraging home care providers to rethink how they manage procurement and finance. Traditional purchase order systems and supplier management practices weren’t designed for the high-volume, small-vendor reality of home care. Left unchanged, they can create administrative headaches, compliance risks, and missed revenue, especially when services are delivered by thousands of small,…
How Uniting NSW got finance and procurement processes SAH ready
Support at Home is bringing major changes to how home care organisations manage service delivery, finance, and procurement. A key requirement set out in the Support at Home manual (section 10.5) is the need to confirm service delivery for every participant, including services delivered by third-party workers and those who are self-managing. On top of…
How to manage the cost of shorter visits under SAH
Support at Home (SAH) reforms are making shorter home care visits more common, giving participants more flexible, personalised care. For providers, however, this shift brings a cost challenge. Fixed overheads like administration, travel, and compliance don’t shrink with shorter visits, making each one more expensive to deliver. On top of this, providers will no longer…
Three ways AI can help your home care team today
We’ve recently launched Layla, Australia and New Zealand’s first AI assistant for home and community care. We’re excited about Layla and the massive efficiencies AI-powered tools will bring to the sector. Layla sits inside AlayaCare Cloud and is currently accessible via chat through our Secure Messaging platform. Care teams can ask Layla questions about client…
Guide: The Future of AI in home and community care
How artificial intelligence, predictive analytics and AI agents are changing care delivery across Australia and New Zealand Home and community care providers across Australia and New Zealand are navigating one of the most complex periods in the sector’s history. Demand is rising. Reforms are underway. The workforce is stretched thin. At the same time, clients…
Your ultimate guide to Support at Home compliance
The new Aged Care Act takes effect on 1 November 2025, giving home care providers extra time to get compliant. Don’t just see this as a delay. It’s your opportunity to ensure you’re fully compliant with the new Support at Home requirements. That means aligning your systems to the Act, updating workflows, and freeing up…
5 capabilities residential aged care providers need for the new Aged Care Act
The new Aged Care Act is raising the bar for residential aged care providers. Meeting these expectations isn’t just about compliance. It’s about building long-term capability across your organisation. At our Residential Roadshow, Amanda Sweeney, National Service Operations and Reporting Manager at Mission Australia’s Centre for Evidence and Insights, shared five critical areas where providers…
A provider’s guide to the new Aged Care Act: HELF, whistleblowing and record keeping
Residential aged care providers are deep in preparation mode as the new Aged Care Act takes shape. While some changes build on existing residential practices, others introduce new expectations that require fresh thinking and action. At our recent Residential Roadshow, Anita Courtney, Aged Care & Home Care Principal at Russell Kennedy Lawyers unpacked key areas…
Aged care reform: Six opportunities identified by a sector strategy expert
The new Aged Care Act offers residential providers a chance to sharpen strategy, improve governance, and focus on what really matters, delivering quality care. At our recent Residential Roadshow Nicki Doyle, Senior Managing Director at FTI Consulting, shared this perspective. She explained how the Act offers an opportunity to reset and build stronger, more future-ready…
5 ways to reduce the risk of hospitalisations in home care
Operating in the home care space comes with a certain level of expected risk. After all, you’re working with people who need additional support, who rely on your services to provide high-quality care so they can continue living their lives without barriers or hinderance. When not adequately managed, it’s well-known that certain events can lead…
Home care trends in 2025
2025 is shaping up to be a transformative year for home care in Australia. The introduction of Support at Home is set to redefine the sector, prompting widespread shifts in business practices for nearly every organisation in the industry. This legislation is expected to act as a catalyst for significant change, reshaping the way care…
Challenges and opportunities in home and residential care in 2025
The start of a new year brings a new reality for home and residential care providers. With exponential growth in the sector, many are feeling the weight of equally exponential challenges. These pressures are further compounded by the rollout of new government programs, which creates a complex and, at times, unsettling environment. Yet, as the…
Considering AlayaCare? Here’s what happens after you sign up
It’s a big decision to transition to any new software. At AlayaCare, we have many people to help guide you through the process. From business development managers to professional services consultants, customer relationship managers, and everyone else in between, we have a passionate team that lends their expertise to get your organisation up and running…
Driving Better Outcomes in 2024
Better Outcomes is an opportunity for aged care and disability professionals, agency representatives, and visionary leaders to delve into healthcare technology that drives transformative client outcomes. Each year brings a huge amount of anticipation and expectation for the types of innovative, engaging and informative conversations we have, and this year did not disappoint. In September…
10 years of AlayaCare, 10 years of Better Outcomes
This year is AlayaCare’s 10th anniversary. In ten years, we’ve built our business to 700 global customers, enabled over one billion scheduled visits, and opened nine offices worldwide. For ten years we’ve had our heads down, focusing on how we can develop new and innovative technology that addresses the greatest barriers affecting the home, disability…
Tackling the care worker shortage: 5 effective strategies for retention
The care worker shortage and high turnover rates in the home care industry are a constant struggle for organisations. Currently, the turnover rate is about 30%, and replacing an employee can cost over $11,000 AUD in resources. So, the big question is, why is the turnover rate so high in this industry? How have other…
Healthcare technology terms and definitions
With new technology comes new words to describe it. Some of these have obvious definitions, whereas others are a little less straightforward.
5 years on: the state of home care since the Royal Commission into Aged Care Quality and Safety
Five years after the Royal Commission began, what is the state of home care now?
On-Demand eLearning for Home Care: A Game Changer for Training and Productivity
In today’s modern, technology-driven world, every industry is turning towards automation to boost productivity and streamline operations. The same applies to the home care industry. For home care organisations, software onboarding can help them achieve their goals and objectives by increasing the productivity of staff members. The onboarding process is vital, especially for newly hired…
5 emerging AI trends in home care in 2024
Everyone is talking about the power of ChatGPT, machine learning, and large language models. This is how we can use them in the home care space.
5 (more) ways of reducing repetitive tasks through home care software solutions
Many home care organisations struggle with administrative burdens. Care workers spend a significant portion of their day on tasks like data entry and maintaining client records. These activities can take even more time for rural providers who travel long distances to reach clients. Our blog, 5 ways of reducing repetitive tasks through home care software…
How do you handle repetitive tasks in home-based care? 5 tips to reduce time on admin tasks and focus more on your clients
57% of home care providers reported that they spend up to 3 hours a day on administrative tasks such as data entry, tracking client records, etc., according to a survey conducted by Home Health Care News. In addition, home-based care providers who work in rural areas often must travel long distances to get to their…
Scheduling optimisation for home and disability care
AlayaCare is harnessing artificial intelligence to create optimised algorithms that modernise staff allocation in home & disability care Scheduling is the lifeblood for home and aged care providers, as they work tirelessly to ensure that our loved ones receive the care they need. And organisations know that providing consistent, fully allocated shift work to their…
How Do I Choose the Right Home Care Software Vendor?
Looking for a new home care software vendor can be a complicated task—there’s no doubt about that. If you’ve already started your research, I’m sure you’ve found that the market has gotten pretty crowded with a number of vendors that all seem to be offering the same features. With the home care landscape shifting to…
The evolution of workplace training in a post pandemic world
In the wake of the COVID-19 pandemic, the business world underwent a sizable shift in the way we work and learn. The pandemic accelerated the adoption of online learning and remote work, forcing both employees and companies to adapt swiftly. Zoom calls and online learning modules became the norm. The transition from traditional in-person training…
Working for AlayaCare: Rachel’s story
At AlayaCare, we’re proud to have a unique team of specialised, local experts supporting our customers every day. For Rachel Linton-Mapp, a registered nurse and our Professional Services Manager (Residential), working with AlayaCare has been a rewarding experience professionally. But even more than that, AlayaCare has provided a supportive and caring environment, where a focus…
AI and algorithms: optimising care for an ageing population
With an ageing population in Australia, the demand for care workers and the service they provide has never been higher. With many older people wanting to receive care in the place they call home, providers want to find ways to meet their needs more effectively and efficiently. This is where artificial intelligence (AI) and advanced…
Boost your RCM: 3 ways home care software can improve billing and payroll
Revenue cycle management (RCM) is a vital component of any health care organisation, and home care providers are no exception. One of the biggest challenges in RCM and accounting management is the billing and payroll process, which can be a time-consuming, tedious, and error-prone task if done manually. But, with the advent of home care…
Cybersecurity in Home Care
Cybersecurity should be a top priority for home-based care IT specialists. With the emergence of digital healthcare solutions and new tech tools specifically designed for home care, safeguarding patient data is a must – but sometimes it can be difficult to know where to start. To help you get started, here are the basics of…
10 Questions to ask when looking for a Home Care software platform
The importance of the home care industry is increasing considering the rapidly growing senior population and the benefits home care will have on delivering quality care to those who need it. While home care is poised to play a key role in the coming years, technology will become a major factor in ensuring the care…
Transforming care delivery with AI-powered scheduling
Despite the increasing demands and new challenges that the home and aged care sectors are facing, ensuring that clients receive the best possible care remains paramount for all care providers. Thanks to AI-powered technology, organisations can leverage advanced algorithms to revolutionise their scheduling processes, and deliver truly personalised care to their clients, while preserving care…
What is context switching and how is it affecting your team’s productivity?
In today’s fast-paced work environment, context switching is emerging as a significant barrier to team productivity. Constantly shifting between tasks, applications, and projects can severely impact focus, efficiency, and overall output. In this article, we will delve into the detrimental effects of context switching and provide valuable strategies for minimising its impact. By recognising and…
AlayaCare University: Empower your team with expert-led training
Imagine a world for aged, disability and home care where new workflows are easily adopted and put into practice by your admins and care providers. A world where you increase your team’s efficiency, decrease manual errors, and boost the adoption of digital best practices – without having to continuously train and re-train. This is now…
Discover the 4 benefits of using a visit optimisation tool for care providers
Delivering exceptional home care services requires competent care workers with appropriate abilities to fill vacant visits; this process of finding the right fit can be time consuming and inefficient with challenges in: As the demand for in-home care services surges, so do these challenges and one of the biggest hurdles is the delay in assigning…
5 ways AI and advanced algorithms are optimising scheduling for care providers
The aged, home and disability care sectors are currently facing several challenges due to the increasing demand for services and the rising costs of providing care. Increasing aging populations, labour shortages, technological advances, and regulatory changes have all contributed to more complex operations. At the same time, care providers must handle a rising number of…
Life Plus’ weekly hours have quadrupled with AlayaCare
For Michelle Batchelor, CEO of Life Plus, going live with AlayaCare has signalled a new age of success for the organisation. Thanks to AlayaCare, Life Plus has been able to streamline and optimise their operations, while reducing the administration strain on their teams.
Can a user-centric mobile app be improved? Yes, it can.
Elevating the User Experience: How we improved our mobile app at AlayaCare When you partner with AlayaCare, system updates are good news. And we’ve recently made some improvements to the AlayaCare Cloud mobile app that we’re especially excited to share with our customers. Day in, day out, our mission is to deliver the most people-centred…
Working for AlayaCare: Sheetal’s Story
At AlayaCare, we want our people to thrive and be their very best. For Sheetal, Senior Quality Assurance (QA) Analyst, feeling that she is making a difference in her work, and being able to refine and apply her skills to help her team is essential. “AlayaCare is offering me what I have always wanted to…
The 6 steps of implementation with AlayaCare
Are you thinking about working with AlayaCare and wondering what is involved in implementation? Lindzie Mahnig, Director of Client Services, at AlayaCare ANZ, talks through the six stages involved in our implementation and what to expect during every phase.
That’s a wrap for Better Outcomes 2022
Held at Sydney’s iconic Luna Park, Better Outcomes 2022 brought together aged care and disability professionals, provider representatives, and industry thought leaders to celebrate healthcare technology and improved customer outcomes.
AlayaCare: caring, supporting, innovating
At AlayaCare, we want providers, clinicians and carers to feel supported as they work tirelessly to look after our elderly population and we want every resident and client to receive the best possible care. Technology is a fundamental and crucial part of this.
Digital resilience – the time is now to future-proof your business
This year at Better Outcomes 2022, we are excited to be exploring the theme of ‘digital resilience’ and what this means for aged care and disability care providers across Australia and New Zealand.
Dementia Awareness Month
This month marks Dementia Awareness Month around the world. This is an important time for us all to talk about and raise much needed awareness when it comes to this devastating condition.
Working for AlayaCare: Miranda’s story
We’re excited to start sharing the diverse stories of the people who work at the heart of AlayaCare. Over the coming months, our staff will be talking about their unique experiences and sharing the things they love most about working for AlayaCare.
AlayaCare Secure Messaging: increase collaboration, transparency and connectivity
Improving collaboration among staff is a top priority for many home care providers. However, a solution needs to be secure and encrypted when discussing client information, through a fully compliant communication system. Most providers find themselves juggling multiple solutions for core communication and work functions, such as texting, email, voice notes, phone calls etc. However,…
MGCCI: The “wonderful” efficiency of AlayaCare’s solution
As an aged care provider, the team at Mount Gravatt Community Centre Inc (MGCCI) had been grappling with two central challenges: improving efficiencies in their business, and being able to find a product that met all of their demands as a growing organisation.
The future state of aged care in the Australian residential sector
The aged care sector in Australia has faced many challenges since the Royal Commission into Aged Care Quality and Safety released its 148 recommendations, setting an exigent road to reform.
Top 5 reasons why Allity chose AlayaCare as their software of choice
Allity, a residential aged care provider with 44 locations across Queensland, New South Wales, Victoria and South Australia, began this process in 2021 and this resulted in a shortlist of three potential products.
Why switching to AlayaCare was “the best decision” for QAADS
AlayaCare is proud to be supporting the work of Queensland Aging and Disability Services (QAADS), a not-for-profit, registered charitable organisation that provides an extensive range of services to all people living within the communities of South-East Queensland. The vision of QAADS is to enhance the quality of life and wellbeing of all people within the…
Working for AlayaCare: Nandine’s story
At AlayaCare, we feel pretty lucky to work where we do. And we’re excited to keep on sharing the unique stories of our people and what makes them tick. For Nandine, Customer Relationship Manager, feeling like she is making a positive impact with her work is essential, and she describes her time at the company…
Trends for aged and disability care in 2022
Will history judge 2022 to be the year that our health systems built back better? And that “better” accelerated the shift of care to be more available in the home? Or will it be a year where capacity constraints mean we missed a generational opportunity to transform how our societies deliver home-based care in the…
Wrapping up 2021: a message from our General Manager
It’s hard to believe that another year has passed us by – and unfortunately another year of managing COVID along with all the other changes that have happened across the sectors we support. Here at AlayaCare, we continue to be in awe of all our clients as you navigate this new world, and the additional safety measures that need to…
The future state of aged care in Australia: Home Care
It’s been one year since the Royal Commission into Aged Care Quality and Safety recommended the raft of changes that are now resulting in new reforms across the home care services sector. In a statement released at the time, the Federal Government’s five-year plan was described as being designed to deliver respect, care and dignity…
The Great Resignation – how to future-proof your business
It’s now been two years since the start of a global pandemic that triggered profound social and economic changes right around the world. Travel was banned, strict health guidelines were enacted, and social distancing kept us all apart for long periods of time. And one surprising trend that has captured attention of many in the…
Celebrating International Women’s Day: “Be true to yourself”
As we celebrate International Women’s Day, we are reflecting on the phenomenal achievements of women in business. The General Manager of AlayaCare ANZ, Annette Hili, has broken down many barriers in her career in aged care and leadership. We interviewed her about the lessons she’s learned along the way and her advice for women who…
The heart of AlayaCare’s story
AlayaCare is at the cutting edge of modern technology. With our cloud-based software, we propel care providers into the future and empower them to deliver better outcomes.
Tips for making new year health resolutions that stick
So, it’s the New Year and you’re feeling like making a resolution to improve your health. We’ve all been there. “I’m going to lose weight!”. “I’m going to run a marathon!”. “I’m going to stop drinking alcohol!”.
Disability trends: a snapshot
Did you know that 1 in 6 people in Australia are affected by disability? That’s 4.4 million people. And within this group of people, around 1 in 3 have severe or profound disability – which means a person sometimes or always needs help with daily self-care, mobility or communication activities.
Compassion fatigue – the emotional cost of caring
Throughout the course of the COVID-19 pandemic, there’s been two terms you may have heard about: burnout and compassion fatigue. It can sound like they’re the same thing, but compassion fatigue is a very distinct phenomenon. At AlayaCare, we’ve seen firsthand the impact it can have on care providers. Let’s look at what compassion fatigue means…
The increasing maturity of the NDIS means challenges for the future for providers
Disability providers in Australia are experiencing unprecedented growth with the increasing maturity of the National Disability Insurance Scheme (NDIS).
AlayaCare strengthens global leadership team
As AlayaCare grows to meet the expanding needs of the home and community, disability and residential care sectors, we are excited to announce key changes to our global leadership team.
AlayaCare employees steps up to raise funds for client charities
Throughout October, the employees of AlayaCare (‘AlayaCarians’) came together to take on the Walktober challenge – a month long celebration of the physical and mental health benefits of walking. Our teams also took this opportunity to raise vital funds for three key programs and charities being led by our clients: the Brotherhood of St Laurence’s…
Mental health – caring for our carers
Carers are a foundation of our community. Every day they are making a difference and improving the lives of so many people. But the emotional and physical demands of caring are very real, and they can take a serious toll.
Daily tips for good mental health
If we said to you “let’s improve your mental health, starting today”, it might sound like a big undertaking. A long process filled with a lot of time, effort, and commitment.
Mental Health Awareness Month – are you OK?
Did you know that 1 in 5 Australians experience a mental health illness every year? And that half of our entire population will experience a mental health disorder in their lifetime?
Why customised software isn’t always the answer: Aged Care providers reap the benefits of an off-the-shelf solution
The Aged Care industry has been hit with a double whammy in talent shortages, with both healthcare workers and software developers now ranked as two of the most in-demand jobs in Australia. Fortunately in the case of the latter, there is little impact on the ability for Aged Care providers to still find a solution…
Empowering care with the power of data exploration
As the demands on Australia’s aged care and disability care sectors continue to grow, the role of data exploration in driving meaningful change, efficiency, and improvements to care has never been more important.
New Feature: Log Into the Mobile App Using Fingerprint or Face Recognition
Sign into the mobile app faster and more securely with fingerprint ID and face recognition.
AlayaCare Using Predictive Analytics to Increase Care Worker Retention
Read how AlayaLabs uses data science to help providers manage limited personnel resources and identify retention risks so that they can intervene before an employee departs.
Royal Commission’s Report Opens Important New Journey for Australia’s Care Providers
The long-awaited final report from the Royal Commission into Aged Care Quality and Safety has landed, outlining recommendations to ensure access to affordable, high-quality services centred around the needs of Australia’s older population.
What Is a Customer Advisory Board and Why Should You Join?
Nobody knows how useful any particular technology is more than those who, well, use it every day. Since the early days of AlayaCare, our Customer Advisory Board (CAB) has been an important forum for aged care organisations to share their real-world insight into what their administrators, caregivers and clients need, technologically-speaking.
Advanced technology solutions sit at the forefront of Australia’s care evolution
Last fall, Australia’s Governor-General established a Royal Commission into Aged Care Quality and Safety to better understand how to position aged care services into the future for the country’s four million adults over the age of 65 – a population that will double in the next 30 years.
3 Tools Your Home Care Agency Needs to be Successful in a Consumer Directed Care (CDC) Environment
The Australian aged care sector is embracing change in 2017. Effective February 27th, the Consumer Directed Care (CDC) regulation is in full effect. The shifting environment presents new challenges for home care providers, but will ultimately result in improved client experiences and a truly client-focused home care industry. Here is Tracey Silvester, Executive Manager at Envigor Private Home…
AlayaCare Launches AlayaCare Residential for Australia, New Zealand Markets
Platform designed for scalability and performance to meet the region’s evolving care needs
Why Australia Aged Care Providers Must Take Medication Management Seriously
Safeguarding medication management is one of the most critical industry issues facing Australian aged care providers today. In fact, the issue of medication management was at the centre of the Aged Care Complaints Commissioner’s 2018–19 Annual Report and is highlighted as a key focus right now by the Royal Commission into Aged Care Quality and…
Senior care homes must look to medication management in the new normal
Across the country, COVID-19 has forced businesses to adapt in new ways across nearly every industry. In this wave, residential care organisations have embraced an accelerated shift towards virtual care – born from both necessity and of modern available innovation.
How Australia Aged Care Providers Must Respond to Immense Industry Change
Aged care in Australia: what a few years it has been.
When’s the right time to overhaul your home care software system?
The industry of home care in Australia is undergoing monumental change. The new model of consumer-directed care has shifted how services are delivered to those who need them.
AlayaCare in Australia: The Story Continues
In the southern hemisphere last week, AlayaCare’s Australian team hosted its second User Conference — an annual summit in multiple countries that explores the latest trends in home care technologies, gives agencies expert insight into getting the most out of our software, and is a fantastic time for networking with industry peers.
CDC and RPM: Acronyms of the Future of Home Care in Australia
There’s no question that Australia’s homecare market is undergoing rapid, massive change. With over three million adults over 65, a number expected to rise to nearly eight million by 2044, there is a sense of urgency to ensure that the right care is in place to meet the demands of an aging population.