Employee Churn
5 Ways to Reduce Home Care Worker Turnover
In today’s environment, the importance of high-quality home care workers cannot be understated.
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Why ‘Net Promoter Scores’ are Important for Home Care Agencies
In the golden age of metrics, there’s another interesting tool that can help your agency collect important data insights: the “Net Promoter Score”, or NPS for short. If you haven’t heard of it already, NPS is a way virtually any company can measure its customer experience. By measuring that experience, it’s then possible to understand…
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Forecast the Future: Leveraging Data to Predict Home Care Worker Churn
Studies have shown that having at least 70 percent full-time employed nurses fosters continuity of care among many other benefits: reduced costs, better teamwork, and happier and more engaged staff. Under 70 percent, and the quality of client care can take a hit. Every time a home care worker churns or submits a resignation, it…
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