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Employee Churn

Why ‘Net Promoter Scores’ are Important for Home Care Agencies

By AlayaCare / September 4, 2019

In the golden age of metrics, there’s another interesting tool that can help your agency collect important data insights: the “Net Promoter Score”, or NPS for short. If you haven’t heard of it already, NPS is a way virtually any company can measure its customer experience. By measuring that experience, it’s then possible to understand…

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Forecast the Future: Leveraging Data to Predict Home Care Worker Churn

By AlayaCare / October 10, 2018

Studies have shown that having at least 70 percent full-time employed nurses fosters continuity of care among many other benefits: reduced costs, better teamwork, and happier and more engaged staff. Under 70 percent, and the quality of client care can take a hit. Every time a home care worker churns or submits a resignation, it…

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