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How to Ensure your Home Care Agency is Ready for Consumer Directed Care


With consumer-centred care on the rise across the globe, the aged care sector is getting their gears ready for the latest regulation implemented in Australia – Consumer Directed Care (CDC). Effective February 28, 2017, providers will be required to provide a new level of financial accountability and transparency with consumers.

The goal of CDC is to give consumers the flexibility and choice with their home care packages. They are given the chance to tailor their plan and the services they require to suit their needs.

The question at stake is – How can I, the provider, ensure that I am ready for this shift in aged care and deliver efficient services to my patients?

 This answer is dependent on technology to make the shift as streamlined as possible. Many providers are finding themselves ill equipped from a technology point of view.  It’s crucial to identify whether the solution currently in place is efficient enough to make the switch. The lack of appropriate and relevant technology solutions can impact the ability for providers to respond to a CDC driven service system.

The role of home health software can mean the difference between success and failure. The changed requirements in the way in which providers’ interface with their clients and other parts of the service system with CDC can be a timely opportunity to reflect upon legacy technology for back office functions such as coordination, rostering, billing and payroll.

Furthermore, the focus by government payers to achieve health outcomes and movement towards capitated reimbursement models could be an impetus to move from paper charting and health records to an electronic one.

Because consumers are active participants in the care continuum, those back office and electronic health systems that operate in a cloud based computing model with consumer facing views that deliver real-time information will deliver significant benefits regarding efficiency of operating model and the ability to demonstrate transparency of information.

 Technology plays an important role in improving client outcomes. Platforms with several characteristics such as scheduling, remote patient monitoring and clinical documentation will give providers the tools they need to embrace the shifting in home care and allow them to get the most out of technology to improve direct client care.

Request a demo of the AlayaCare platform today, and one of our reps will walk you through our flexible solution in way that is tailored to your current processes.