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Finding the Right Caregiver: Meet your Matchmaker

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The ultimate goal of a home care agencies is to provide high quality, reliable care to clients in their homes. In order to meet these care standards, one of the core responsibilities of home care agencies, believe it or not, is matchmaking.

Agencies that have the ability to match suitable caregivers to client’s needs according to their skills, personalities, and preferences, ultimately yield more satisfied clients, and achieve higher retention of high-quality caregivers; both of these factors having considerable business impacts on home care agencies.

It’s a common misconception that a suitable caregiver/client match is based on the skill level of a caregiver alone. Like any relationship, there are a number of factors that have an effect on compatibility.

Certain patients may have language preferences, pet peeves, or different expectations that some caregivers simply may not be able to adhere to –  it’s no one’s fault, it’s just not a good fit.

In the past, matchmaking processes have all been done manually.

Experienced schedulers would bank hundreds of notes, spreadsheets and memories of patient and caregiver attributes and preferences in order to make scheduling decisions—a unique and challenging skill.

Thankfully, with the help of new technology, agencies have the opportunity to enhance these matchmaking skills and give staff easier, more efficient access to these essential details. With the proper tools and software in place, you’ll never have to worry about lack of information or mismatched visits again.

There are a few features your home care software should have in order to implement effective and accurate matchmaking capabilities:

  • Patient profiles, which highlight clients needs and requirements.
  • Employee profiles, which highlight caregiver skills: career skills, diplomas, special skills, language skills etc.
  • The ability to link client needs directly to caregivers’ skills in order to get a sense of compatibility.
  • Notifications for previous encounters between caregivers and clients, alerting the scheduler if the client has gotten along with that caregiver in the past.
  • Notifications for schedulers to be alerted when caregiver qualifications are expiring.

While there is no substitute for a talented scheduler, having a home care software solution capable of employee matching will dramatically increase efficiencies, and streamline scheduling processes.

Finding the right caregiver for a client is not only rewarding and convenient for all stakeholders, but it makes a huge impact on the quality of care provided, and ultimately leads to better patient outcomes.

Meet your matchmaker: AlayaCare’s built-in employee matching feature contains all of the elements listed above, and allows agency staff to effortlessly find and schedule the most compatible care workers based on client needs.

Take a step towards improving patient satisfaction and request a demo of our software solution today.