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CHRIS Integration: Updates, Referrals, and Patient Records Directly from the Source


The road to the future of home care is paved with integrated, virtual and collaborative care models. Coordination will remain a major factor in reducing health care expenditures, supporting home care agencies, and vastly improving the patient experience. Silos will disappear, and information will flow securely along the continuum.

To help make this vision a reality in the Ontario home care market, AlayaCare integrated the Client Health and Related Information System (CHRIS), a web-based patient information management system designed and built by the HSSO.

Using eReferral functionality, generally through the Health Partner Gateway (HPG), CHRIS provides LHINs with the following information: Patient assessments, Patient Document Library, and Bed Board Management (BBM).

Introducing AlayaCare’s CHRIS Integration 

By integrating CHRIS into AlayaCare’s software, LHIN subscribers will have access to prompt service updates, referrals, and important patient records directly from the source.

With CHRIS fully integrated in your home care software solution, your agency can:

  • Streamline client intake
  • Accept or decline new referrals with the click of a button
  • Automatically map important client data from a referral to the AlayaCare software
  • Manage equipment and supply orders
  • Configure monitoring plans tied into client care plans
  • Be more proactive in care delivery
  • Submit reimbursement and take advantage of full financial cycle management

Agency challenges and how AlayaCare’s CHRIS integration solves them: 

Challenge #1

Information Mapping 

Increasing referrals and client-onboarding are extremely important aspects of running a home care agency. Generally processing a referral consists largely of manual data-entry for intake coordinators, and it’s not uncommon to see delays between processing referrals to admission.

This is generally the result of human error in data-entry, which is a problem you’re more likely to run into with paper-based referral processing.


Digital or web-based referral management solutions make this a completely digital process. Information is inputted directly into your home healthcare software, and data-entry processes are eliminated, thereby reducing the chance of error. 

The AlayaCare software electronically intakes patient information and seamlessly maps patient data, service information, and risk codes to the corresponding functional areas of the software.

Furthermore, given that the software is cloud based and compatible on any screen, this information is available to nurses and field staff in real-time. 

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Challenge #2

Fragmented Coordination 

Each member of a care team may have specific or limited interactions with a client, each with fragmented views and associated health data. If a client’s health data is in paper form, there are a number of factors that could compromise the records, such as physical damage or loss, human error, illegibility etc. Sharing or gaining access to paper records is also time-consuming; the document needs to be found, scanned or copied, then mailed to the appropriate person.


Since the eReferral information is inputted directly, data-entry processes are eliminated, thereby reducing the chance of error. All the information Care Coordinators need is readily available to them, updating instantly and reducing overhead. Whether it be checking capacity, scheduling, determining care worker availability, or using AlayaCare’s Employee Finder feature to skill-match care workers to incoming patients, Care Coordinators can manage their staff and patients with ease and efficiency and ensure instant distribution among all providers involved.

Challenge #3

Updates & Upgrades 

HSSO is continuously leveraging technology to create efficiencies and streamline operations. If your current system or software solution isn’t directly integrated and communicating with CHRIS or other referral sources, you may be experiencing a more delayed or fragmented referral process.


With AlayaCare’s flexible API-based architecture, updates and upgrades made by the HSSO to CHRIS can be observed instantly for AlayaCare to emulate. 

Keeping up with the pace of technology and constantly enhancing the functionalities of the software makes it easier for providers to focus on what they do best: getting people the quality and timely care they need. 

Check out the AlayaCare CHRIS integration

AlayaCare confidently delivers an end-to-end home care software system that, combined with CHRIS, now has the information and ability to provide faster patient responses, resulting in better patient care. They’re always looking for innovative ways to enhance their software and deliver ground-breaking services for a variety of providers—bringing CHRIS into the portfolio only raises the bar even more.

Learn more about how AlayaCare’s CHRIS integration and how we can drive your organization forward and improve patient outcomes by clicking the link below.