Skip to content

Blog

5 Examples of technology supporting the expansion of HCBS services 

5 examples of technology supporting the expansion of HCBS services

President Biden’s recent announcement of a $150 billion pledge to home and community-based services (HCBS) has been met with widespread praise from advocates and organizations that serve the elderly and individuals with disabilities. This significant shift in healthcare delivery highlights the importance of home-based care over institutional care. 

To learn more, check out our blog: How the budget pledge is improving access to quality, affordable health care, where we covered how the $150 billion pledge can impact HCBS providers and what they can expect. 

Technology plays a crucial role in supporting the expansion of home-based care by providing access to resources and tools that were not always available in institutional care.  

Here are some examples of technology that is supporting the expansion of home and community-based care:

1. Home-based care software 

Home-based care software can provide a range of direct and indirect benefits for providers and families. By automating certain processes, such as recordkeeping and scheduling, home-based care software can reduce administrative burden and free up more time for providing HCBS services. Software can be used to track client data in real-time helping to ensure that all care is delivered according to best practices. It can also help improve communication between family members, caregivers, healthcare professionals, and other stakeholders involved in client care delivery. 

Learn about how North Country Home Services achieved a 172% return on investment (ROI) and improved operational efficiencies after implementing home care software: 

Learn more about home-based care software.  

2. Client care portals 

Client care portals can facilitate communication between clients, family members, and caregivers helping to ensure that all parties are kept up to date with any changes or adjustments during care delivery. Online care portals are secure, integrated, online portals that provide clients, providers and authorized family members access to parts of their client health record to stay connected and engage in their care plan anywhere, at any time.  

Learn more about home-based care and client online portals.   

3. Mobile apps for caregivers 

Mobile apps for caregivers can help streamline communication between back-office staff, family members, caregivers, healthcare professionals, and other stakeholders involved in the delivery of home-based care services. Mobile apps can also be used for secure charting, scheduling, time, and clinical documentation; they are designed to provide caregivers with real-time access to the information they need to make the right call. 

See how Avivo: Live Life’s care worker Mitzi improved her workday operations on the go by using a caregiver mobile app: 

Learn more about caregiver mobile apps and their benefits to home-based care. 

4. Telehealth 

Telehealth can reduce barriers to access for people in rural areas or who have difficulty getting to regular appointments, allowing for the provision of more complex care from the comfort and convenience of home. Telehealth solutions can also help caregivers better monitor clients on an ongoing basis, helping them detect any changes in their medical condition more quickly and adjust their care plan accordingly.  

Learn more about the future of telehealth in home-based care.  

5. Artificial intelligence (AI) 

AI can be used to automate processes such as data entry and analysis, allowing care teams to focus more on providing high-quality treatment for their clients. AI systems can also be used to detect subtle changes in client data and alert care teams when an intervention is needed, helping to ensure that care decisions are made quickly and accurately.  

Start leveraging advanced technology and look toward a future of endless possibilities and watch data experts sit down to discuss the implications and opportunities of AI and machine learning in the home care industry in the webinar  

Learn more about how automation using AI can help enhance care management.  


This funding will support the expansion of HCBS programs, benefiting clients and taxpayers alike, and technology will play a crucial role in supporting this expansion. Each of these technologies has the potential to improve the quality of care while reducing strain on healthcare professionals while further improving client outcomes and reducing healthcare costs. 

Never miss a new post

Get the latest blog posts straight to your inbox