Agenda

Better Outcomes 2025 - Canada

Adrian Schauer, Founder and CEO of AlayaCare, opens Better Outcomes with a call to reimagine what’s possible in home-based care. As the sector faces growing complexity and rising expectations, now is the time for us to lead with clarity, purpose, and the right tools. Adrian will share how smarter platforms and agentic AI can reduce the burden on frontline teams, improve care planning, and return time to those who give it every day. This is about doing more than catching up — it’s about setting the pace for what care should look like.

Join Andrew McDonald, AlayaCare's Chief Product and Technology Officer, for an inside look at our product vision. Learn how recent innovations, and the roadmap ahead, are laser-focused on what matters most: helping you and your teams do more with less friction and greater confidence. From AI to automation, discover where we're doubling down to help you serve clients and employees with greater impact.

AI is quickly becoming a strategic priority in home-based care, and many organizations are already thinking about how to adopt the next wave of intelligent tools — including AI agents. In this forward-looking panel, care leaders will share how they’re preparing their teams, workflows, and cultures for a future shaped by automation, virtual assistance, and intelligent decision support. From internal readiness and change management to opportunities they’re most excited about, this session will give you a real-world look at how organizations are planning for what’s next. Whether you’re just starting the conversation or actively mapping your AI strategy, you’ll leave with ideas to bring back to your team — and a clearer view of how AlayaCare’s vision fits into the path ahead.

In the evolving world of home and community-based care, relying on a single funding source or service line can increase exposure to risk. Join this session to hear directly from AlayaCare customers who have successfully diversified their businesses by expanding into new service lines, partnering with varied payors, and applying data-driven strategies to support population health. Learn how to identify growth opportunities, segment client needs, and use data to guide decision-making — ensuring your organization is equipped to adapt, grow, and thrive.

Discover how a customer reimagined their operations, streamlined workflows, and scaled their impact through their partnership with AlayaCare. This session will walk through the transformation journey, from initial challenges to measurable outcomes, and highlight the mindset shifts, process improvements, and system changes that made it possible. Whether you're planning a digital transformation or looking to grow more efficiently, this story offers practical insights and inspiration for what’s possible with the right platform and partnership.

Change is never easy — but the cost of standing still is far greater. Too often, organizations struggle with transformation because they lack the right support, the right strategy, and the right partner. At AlayaCare, we believe that success is the result of an ongoing partnership.
This session explores how we embed change management best practices into every step of your AlayaCare journey — from initial strategy to full deployment and beyond. We’ll walk through our proven framework:

• Identify & strategize – A tailored roadmap based on your unique needs and goals.
• Partner – Collaborative alignment across stakeholders to ensure shared ownership.
• Deploy – Smooth, intentional implementation designed for long-term value.

Join us to learn how AlayaCare doesn’t just deliver software — we build a foundation for your next phase of growth. Because transformation isn’t a one-time event. It’s a flywheel, and we’re with you at every turn.

AlayaCare is constantly evolving — are you getting the most out of what’s new? This session is designed to help you stay current with the newest solutions AlayaCare has to offer. Learn how to take advantage of our upcoming seasonal release cycles, discover where to find up-to-date documentation, and explore educational resources that can empower your teams. Whether you're a power user or just getting started, you’ll walk away with clear strategies to maximize value, boost adoption, and ensure your organization is set up to succeed.

What does great look like in home and community-based care — and where does your organization stand today? This executive-level session introduces a practical framework for assessing maturity across key domains of care delivery, operations, and technology adoption. You'll gain a clear view of how leading organizations are evolving and reflect on where your organization is today, where you want to be, and what it takes to get there. Walk away with a sharper understanding of your growth trajectory and clarity on where to focus next to drive impact in the year ahead.

From board-level metrics to frontline performance, the ability to surface the right data at the right time is critical. In this session, we will explore how AlayaCare’s reporting and analytics tools help you track the KPIs that matter, from clinical outcomes to operational efficiency and financial performance. Learn how to harness dashboards, data extracts, and predictive insights to support strategic planning, uncover trends, and make confident decisions. Whether you are preparing board updates, optimizing staffing, or improving care delivery, this session will show you how to transform data into meaningful action.

Home-based care providers operate in one of the most sensitive and highly regulated environments in healthcare. In this session, we will explore the evolving landscape of compliance and privacy, including how to safeguard client data, stay compliant with federal and state regulations, and build a culture of trust. We will also discuss how emerging technologies like AI fit into this picture and why ethical design, transparency, and responsible use are essential to aligning innovation with care standards. You will walk away with a deeper understanding of how AlayaCare supports your organization’s security, compliance, and privacy needs and how the platform helps keep your data protected as you scale.

Effective workforce management starts with smarter scheduling. Learn best practices for strong scheduling strategies that can directly impact caregiver retention and overall care quality. You will also get a look at our latest product enhancements, including the new and improved Tasks and New Visit Dialogue workflows, designed to streamline daily operations and improve the field experience. Walk away with actionable insights to strengthen your workforce and deliver better outcomes.

Unlock the full potential of your data with AlayaCare’s data exploration capabilities. This practical session is designed for everyday users who want to get more out of reporting. Learn how to navigate the tool with confidence, build and customize reports, and discover which metrics are most valuable for driving decisions in scheduling, service delivery, compliance, and more. Whether you're new to reporting or looking to sharpen your skills, this session will help you turn raw data into actionable insights.

What does a typical day look like for the people delivering care on the ground? In this intimate, interview-style session, hear directly from frontline workers as they share their real experiences, challenges, and moments of connection in the field. From early-morning visits to late-night charting, this is a behind-the-scenes look at the emotional, human side of home-based care. Walk away with a deeper appreciation for the compassion, resilience, and coordination it takes to deliver care — and how technology can support those who give so much of themselves every day.

As home-based care becomes more complex, technology needs to do more than just record information. It should support teams, surface insights, and adapt in real time. The next generation of EMR won’t rely on bolt-on tools or patchwork systems — it will be intelligent by design, deeply embedded into care workflows, and continuously learning from every interaction.

In this session, we’ll explore how the care platform is evolving, and what it means to move from passive documentation to active enablement. From built-in AI and agents to integrated workflows and real-time decision support, we’ll discuss the key shifts shaping the future of care delivery — and what it looks like to be ready now.

What if kindness wasn’t how you fall behind — but how you go further?

In this energizing and deeply human talk, Alison Green challenges the traditional formulas of achievement built on pressure, overdrive, and burnout. Drawing from science, real-world leadership, and her own entrepreneurial journey, she introduces a new path forward: one where kindness isn’t just a virtue, but a performance advantage.

Through compelling stories and practical takeaways, she shows how kindness can protect your inner energy, strengthen your team, and help you achieve more — without losing yourself along the way.